TEST BANK
Operations and Supply Chain Management
F. Robert Jacobs
16th Edition
PR
O
FD
O
C
,Table of Contents
1. Introduction
2. Strategy
3. Design of Products and Services
4. Projects
5. Strategic Capacity Management
6. Learning Curves
7. Manufacturing Processes
8. Facility Layout
9. Service Processes
PR
10. Waiting Line Analysis and Simulation
11. Process Design and Analysis
12. Six Sigma Quality
13. Statistical Quality Control
O
14. Lean Supply Chains
15. Logistics and Distribution Management
FD
16. Global Sourcing and Procurement
17. The Internet of Things and ERP
18. Forecasting
19. Sales and Operations Planning
O
20. Inventory Management
21. Material Requirements Planning
C
22. Work center Scheduling
,Chapter 01 Test Bank Static
1. Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
2. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
PR
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
could refer to this doctor as being efficient but not effective.
O
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
FD
doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
O
4. A worker can be efficient without being effective.
TRUE
C
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
These are different things.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
, 5. A process can be effective without being efficient.
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
though, means minimizing the amount of time customers need to wait in line.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
deliver the firm's primary products and services.
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
PR
the firm's primary products and services.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
Topic: What Is Operations and Supply Chain Management?
O
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
TRUE
FD
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
O
Topic: Efficiency, Effectiveness, and Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
the two goals.
C
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
Operations and Supply Chain Management
F. Robert Jacobs
16th Edition
PR
O
FD
O
C
,Table of Contents
1. Introduction
2. Strategy
3. Design of Products and Services
4. Projects
5. Strategic Capacity Management
6. Learning Curves
7. Manufacturing Processes
8. Facility Layout
9. Service Processes
PR
10. Waiting Line Analysis and Simulation
11. Process Design and Analysis
12. Six Sigma Quality
13. Statistical Quality Control
O
14. Lean Supply Chains
15. Logistics and Distribution Management
FD
16. Global Sourcing and Procurement
17. The Internet of Things and ERP
18. Forecasting
19. Sales and Operations Planning
O
20. Inventory Management
21. Material Requirements Planning
C
22. Work center Scheduling
,Chapter 01 Test Bank Static
1. Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
2. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
PR
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
could refer to this doctor as being efficient but not effective.
O
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
FD
doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
O
4. A worker can be efficient without being effective.
TRUE
C
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
These are different things.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
, 5. A process can be effective without being efficient.
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
though, means minimizing the amount of time customers need to wait in line.
AACSB: Analytical Thinking
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
deliver the firm's primary products and services.
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
PR
the firm's primary products and services.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
Topic: What Is Operations and Supply Chain Management?
O
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
TRUE
FD
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
O
Topic: Efficiency, Effectiveness, and Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
the two goals.
C
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
