MGT 3301 Exam 2 Study Guide
cv cv cv cv cv
Whatcviscvperformancecvmanagement?cv-cvcorrectcvanswer✔ ✔
Setcvofcvbehaviorscvthatcvincludecvmonitoring,cvmeasuring,cvevaluating,cvan
dcvprovidingcvconsequencescvforcvperformancecvexpectations.
4cvstepscvofcvperformancecvmanagementcv-cvcorrectcvanswer✔ ✔
1.cvdefinecvperformancecv(setcvgoalscvandcvcommunicatecvperformancecvex
pectations)
2.cvmonitorcvandcvevaluatecvperformancecv(cvIdentifycvproblemscvandcvrecogni
zecvsuccess)
3.cvreviewcvperformancecv(feedbackcvandcvcoaching)
4.cvprovidecvconsequencescv(valuedcvrewardscvorcvappropriatecvpunishment)
Whatcviscvthecvdifferencecvbetweencvperformancecvandcvlearningcvgoals?cv-
cvcorrectcvanswer✔ ✔
Performancecvgoals:cvtargetscvspecificcvendcvresults
LearningcvGoals:cvenhancescvskillcvandcvknowledge
WhatcvarecvSMARTcvgoalscv-cvcorrectcvanswer✔ ✔ Specific
Measurable
Attainable
Results-oriented
,Time-bound
Whatcvarecvthecvcommoncvperceptionalcverrors?cv-cvcorrectcvanswer✔ ✔ -
cvHalocveffect
-cvLeniency
-cvCentralcvtendency
-cvRecencycveffects
-cvContrastcveffects
Halocveffectcv-cvcorrectcvanswer✔ ✔
formcvancvoverallcvimpressioncvaboutcvacvpersoncvorcvobjectcvthencvusingcvtha
tcvimpressioncvtocvbiascvratings
Leniencycv-cvcorrectcvanswer✔ ✔
Tocvconsistentlycvevaluatecveveryonecvincvacvpositivecvfashion.
CentralcvTendencycv-cvcorrectcvanswer✔ ✔
avoidcvextremecvjudgements,cvneutral
Recencycveffectscv-cvcorrectcvanswer✔ ✔
ratingscvbasedcvoncvthecvmostcvrecentcvevents/judgements
, Contrastcveffectscv-cvcorrectcvanswer✔ ✔
evaluatecvpeoplecvbycvcomparingcvthemcvtocvothercvpeople
Whatcviscv360cvdegreecvfeedback?cv-cvcorrectcvanswer✔ ✔
Individualscvcomparecvperceptionscvofcvtheircvowncvperformancecvwithcvbe
haviorallycvspecificcv(andcvusuallycvanonymous)cvperformancecvinformation
Whycviscvfeedbackcvimportant?cv-cvcorrectcvanswer✔ ✔
Criticalcvtocvbecvinstructionalcvorcvmotivational
Itcvenablescvyoucvtocvlearncvhowcvyourcvperformancecvcomparescvtocvthecvgoal,c
vwhichcvyoucvcancvthencvusecvtocvmodifycvyourcvbehaviorscvandcvefforts
Whatcviscvcoaching?cv-cvcorrectcvanswer✔ ✔
acvcustomizedcvprocesscvbetweencvtwocvorcvmorecvpeoplecvwithcvthecvintentcv
ofcvenhancingcvlearningcvandcvmotivatingcvchange.
Whatcvarecvthecvdifferentcvtypescvofcvoperantcvconditioning?cv-
cvcorrectcvanswer✔ ✔ 1.Positivecvreinforcement
2.Punishment
3.Negativecvreinforcement
4.Extinction
cv cv cv cv cv
Whatcviscvperformancecvmanagement?cv-cvcorrectcvanswer✔ ✔
Setcvofcvbehaviorscvthatcvincludecvmonitoring,cvmeasuring,cvevaluating,cvan
dcvprovidingcvconsequencescvforcvperformancecvexpectations.
4cvstepscvofcvperformancecvmanagementcv-cvcorrectcvanswer✔ ✔
1.cvdefinecvperformancecv(setcvgoalscvandcvcommunicatecvperformancecvex
pectations)
2.cvmonitorcvandcvevaluatecvperformancecv(cvIdentifycvproblemscvandcvrecogni
zecvsuccess)
3.cvreviewcvperformancecv(feedbackcvandcvcoaching)
4.cvprovidecvconsequencescv(valuedcvrewardscvorcvappropriatecvpunishment)
Whatcviscvthecvdifferencecvbetweencvperformancecvandcvlearningcvgoals?cv-
cvcorrectcvanswer✔ ✔
Performancecvgoals:cvtargetscvspecificcvendcvresults
LearningcvGoals:cvenhancescvskillcvandcvknowledge
WhatcvarecvSMARTcvgoalscv-cvcorrectcvanswer✔ ✔ Specific
Measurable
Attainable
Results-oriented
,Time-bound
Whatcvarecvthecvcommoncvperceptionalcverrors?cv-cvcorrectcvanswer✔ ✔ -
cvHalocveffect
-cvLeniency
-cvCentralcvtendency
-cvRecencycveffects
-cvContrastcveffects
Halocveffectcv-cvcorrectcvanswer✔ ✔
formcvancvoverallcvimpressioncvaboutcvacvpersoncvorcvobjectcvthencvusingcvtha
tcvimpressioncvtocvbiascvratings
Leniencycv-cvcorrectcvanswer✔ ✔
Tocvconsistentlycvevaluatecveveryonecvincvacvpositivecvfashion.
CentralcvTendencycv-cvcorrectcvanswer✔ ✔
avoidcvextremecvjudgements,cvneutral
Recencycveffectscv-cvcorrectcvanswer✔ ✔
ratingscvbasedcvoncvthecvmostcvrecentcvevents/judgements
, Contrastcveffectscv-cvcorrectcvanswer✔ ✔
evaluatecvpeoplecvbycvcomparingcvthemcvtocvothercvpeople
Whatcviscv360cvdegreecvfeedback?cv-cvcorrectcvanswer✔ ✔
Individualscvcomparecvperceptionscvofcvtheircvowncvperformancecvwithcvbe
haviorallycvspecificcv(andcvusuallycvanonymous)cvperformancecvinformation
Whycviscvfeedbackcvimportant?cv-cvcorrectcvanswer✔ ✔
Criticalcvtocvbecvinstructionalcvorcvmotivational
Itcvenablescvyoucvtocvlearncvhowcvyourcvperformancecvcomparescvtocvthecvgoal,c
vwhichcvyoucvcancvthencvusecvtocvmodifycvyourcvbehaviorscvandcvefforts
Whatcviscvcoaching?cv-cvcorrectcvanswer✔ ✔
acvcustomizedcvprocesscvbetweencvtwocvorcvmorecvpeoplecvwithcvthecvintentcv
ofcvenhancingcvlearningcvandcvmotivatingcvchange.
Whatcvarecvthecvdifferentcvtypescvofcvoperantcvconditioning?cv-
cvcorrectcvanswer✔ ✔ 1.Positivecvreinforcement
2.Punishment
3.Negativecvreinforcement
4.Extinction
