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CHL IAHCSMM CHP1-2 EXAM 2026
QUESTIONS AND ANSWERS| ACE
YOUR GRADES.
1. A collection of statistical data about central service
department's key performance indicators that indicates the
extent to which goals are being attained is called a - correct
answer -dashboard
2. A measurable assessment factor such as item accuracy, case
carts per technician, and sterilization accuracy is called a -
correct answer -key performance indicator (kpi)
3. When creating a dashboard it is best to include as many
elements as possible - correct answer -false
4. Central service leaders should receive daily information about
all the following except - correct answer -infection rates
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5. A grapinc usually presented as a flow outline that identifies
position titles and relationships in an organization - correct
answer -organizational chart
6. Dashboard reports are a relatively new addition to central
service - correct answer -false
7. Todays central service leaders manage their departments in an
environment of ever-changing technologies, increasing
customer demands, and limited resources. They are constantly
challenged to attain goals that include all of the following
except - correct answer -meet industry bench marking
standards
8. The skills required to accomplish a specific task or function -
correct answer -skill test
9. The concept of span of control suggest that the number of
employees one person can effectively supervise increases as
the complexity of their job duties increases - correct answer -
false
CHL IAHCSMM CHP1-2 EXAM 2026
QUESTIONS AND ANSWERS| ACE
YOUR GRADES.
1. A collection of statistical data about central service
department's key performance indicators that indicates the
extent to which goals are being attained is called a - correct
answer -dashboard
2. A measurable assessment factor such as item accuracy, case
carts per technician, and sterilization accuracy is called a -
correct answer -key performance indicator (kpi)
3. When creating a dashboard it is best to include as many
elements as possible - correct answer -false
4. Central service leaders should receive daily information about
all the following except - correct answer -infection rates
, Page | 2
5. A grapinc usually presented as a flow outline that identifies
position titles and relationships in an organization - correct
answer -organizational chart
6. Dashboard reports are a relatively new addition to central
service - correct answer -false
7. Todays central service leaders manage their departments in an
environment of ever-changing technologies, increasing
customer demands, and limited resources. They are constantly
challenged to attain goals that include all of the following
except - correct answer -meet industry bench marking
standards
8. The skills required to accomplish a specific task or function -
correct answer -skill test
9. The concept of span of control suggest that the number of
employees one person can effectively supervise increases as
the complexity of their job duties increases - correct answer -
false
