ISTM 209 CURTSINGER EXAM 1 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
With e-commerce and the Internet, which of the following depicts a trend in advertising? - Answers E-
commerce and Internet advertising have grown, while traditional advertising and commerce have
remained flat.
What is emerging as a major business area of innovation that offers a flexible collection of computers
on the Internet that can perform tasks previously performed on corporate computers? - Answers
Cloud Computing
Which of the following most accurately describes an information system? - Answers A set of
components that gather, analyze, store, and utilize information for making better decisions for a firm
What are the dimensions of information systems? - Answers Organizations, people, and information
technology
What are the steps of the problem-solving process? - Answers Problem identification
solution design
solution evaluation and choice
implementation
Problem identification includes: - Answers Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
typical organizational problems - Answers Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
typical tech problems - Answers Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
typical people problems - Answers Lack of employee training
Difficulties of evaluating performance
Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
solution design - Answers Often many possible solutions
Consider as many as possible to understand range of solutions
solution evaluation and choice - Answers Cost
Feasibility given resources and skills
Length of time needed to implement solution
implementation - Answers Building or purchasing solution
Testing solution, employee training
Change management
Measurement of outcomes
Feedback, evaluation of solution
What are the four elements of critical thinking? - Answers Maintaining doubt and suspending
judgment; being aware of different perspectives; testing alternatives and letting experience guide;
and being aware of organizational and personal limitations
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage
countries, possibly reducing job opportunities within the U.S. - Answers Offshoring
Which of the following statements about the use of offshore outsourcing is FALSE?
A. - Answers Innovative new products, services, and systems are commonly outsourced offshore.
data is defined as - Answers recorded facts and figures
, If Julie calculates the average number of cookies sold in February, she will be able to obtain ________.
- Answers information from data
what describes high quality data? - Answers It is correct, current, and complete.
Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change
the recipe for red velvet cookies and don't change the list of ingredients they use for the procurement
of inputs, this is an example of failure of data to be _____. - Answers correct
Which of the following four documents would NOT be a good source of information for Julie? -
Answers A social media report that shows the total number of "likes" for each cookie
What primary goal does Kroger Company's QueVision system help accomplish? - Answers Manage the
number of open check-out lanes to adjust to customer volume
Businesses in America spent approximately ____________ on hardware, software, and
telecommunications equipment in 2017. - Answers $2.8 TRILLION
With new laws requiring the storage of emails and other important documents, information systems
storage now exceeds approximately 4.7 ________. - Answers zettabytes
When talking about changes related to information technology, the text identifies three interrelated
changes that are responsible for the bulk of innovations. These include the mobile digital platform,
the growth of cloud computing, and ________. - Answers the growing use of big data
Which of the following is a business driver which focuses on ways to achieve better efficiencies to
increase profits? - Answers operational excellence
If a business competitor introduces an effective product or service (i.e., when Citibank first introduced
the ATM), your need to follow is considered an example of which business driver? - Answers survival
Information systems help achieve many important business objectives. When a manager does not
receive forecasts, sales projections, or appropriate dashboards, the business objective of
______________ is not achieved. - Answers improving decision making
An automobile rental company interested in learning and adapting to the needs of its clients is
focusing on which business driver? - Answers customer intimacy
Which is an example of a business using information systems for customer intimacy? - Answers
Mandarin Oriental Hotel's customer-preference tracking system
An information system can be defined technically as a set of interrelated components that collect (or
retrieve), process, store, and distribute information to support which of the following? - Answers
Decision making and control in an organization
Which term refers to converting raw data into a more meaningful form? - Answers Processing
Which field deals with behavioral issues as well as technical issues surrounding the development, use,
and impact of information systems used by managers and employees in a firm? - Answers
management information systems
Information systems, management information systems, information technology, information
management, and computer information systems are often confused with one another. Which of
these focuses primarily on hardware and software? - Answers information technology
Which of the following is NOT an element of critical thinking? - Answers providing iterative feedback
Which type of business problem falls under the organizational dimension? - Answers complexity of
task
Which of the following is NOT a step in the problem-solving process? - Answers solution analysis
Which of the following is NOT considered a typical people problem? - Answers political conflict
The problem-solving model consists of problem identification, solution design, ________________,
and implementation. - Answers solution evaluation and choice
In the problem-solving model, the phase where you identify as many possible solutions as possible
would represent the ___________ phase. - Answers solution design
The final phase of the problem-solving model is the ___________ phase. - Answers implementation
Accountants rely heavily on information systems to do all of the following EXCEPT ________. -
Answers manage financial investments
Which of the following is FALSE about the information systems occupations through 2024? - Answers
Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.
_____________ is the largest single group in the U.S. business labor force, and this group dramatically
benefits from information to help with the decision-making process. - Answers management
In the past five years, which field has undergone the most change because of technology? - Answers
marketing
With e-commerce and the Internet, which of the following depicts a trend in advertising? - Answers E-
commerce and Internet advertising have grown, while traditional advertising and commerce have
remained flat.
What is emerging as a major business area of innovation that offers a flexible collection of computers
on the Internet that can perform tasks previously performed on corporate computers? - Answers
Cloud Computing
Which of the following most accurately describes an information system? - Answers A set of
components that gather, analyze, store, and utilize information for making better decisions for a firm
What are the dimensions of information systems? - Answers Organizations, people, and information
technology
What are the steps of the problem-solving process? - Answers Problem identification
solution design
solution evaluation and choice
implementation
Problem identification includes: - Answers Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
typical organizational problems - Answers Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
typical tech problems - Answers Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
typical people problems - Answers Lack of employee training
Difficulties of evaluating performance
Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
solution design - Answers Often many possible solutions
Consider as many as possible to understand range of solutions
solution evaluation and choice - Answers Cost
Feasibility given resources and skills
Length of time needed to implement solution
implementation - Answers Building or purchasing solution
Testing solution, employee training
Change management
Measurement of outcomes
Feedback, evaluation of solution
What are the four elements of critical thinking? - Answers Maintaining doubt and suspending
judgment; being aware of different perspectives; testing alternatives and letting experience guide;
and being aware of organizational and personal limitations
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage
countries, possibly reducing job opportunities within the U.S. - Answers Offshoring
Which of the following statements about the use of offshore outsourcing is FALSE?
A. - Answers Innovative new products, services, and systems are commonly outsourced offshore.
data is defined as - Answers recorded facts and figures
, If Julie calculates the average number of cookies sold in February, she will be able to obtain ________.
- Answers information from data
what describes high quality data? - Answers It is correct, current, and complete.
Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change
the recipe for red velvet cookies and don't change the list of ingredients they use for the procurement
of inputs, this is an example of failure of data to be _____. - Answers correct
Which of the following four documents would NOT be a good source of information for Julie? -
Answers A social media report that shows the total number of "likes" for each cookie
What primary goal does Kroger Company's QueVision system help accomplish? - Answers Manage the
number of open check-out lanes to adjust to customer volume
Businesses in America spent approximately ____________ on hardware, software, and
telecommunications equipment in 2017. - Answers $2.8 TRILLION
With new laws requiring the storage of emails and other important documents, information systems
storage now exceeds approximately 4.7 ________. - Answers zettabytes
When talking about changes related to information technology, the text identifies three interrelated
changes that are responsible for the bulk of innovations. These include the mobile digital platform,
the growth of cloud computing, and ________. - Answers the growing use of big data
Which of the following is a business driver which focuses on ways to achieve better efficiencies to
increase profits? - Answers operational excellence
If a business competitor introduces an effective product or service (i.e., when Citibank first introduced
the ATM), your need to follow is considered an example of which business driver? - Answers survival
Information systems help achieve many important business objectives. When a manager does not
receive forecasts, sales projections, or appropriate dashboards, the business objective of
______________ is not achieved. - Answers improving decision making
An automobile rental company interested in learning and adapting to the needs of its clients is
focusing on which business driver? - Answers customer intimacy
Which is an example of a business using information systems for customer intimacy? - Answers
Mandarin Oriental Hotel's customer-preference tracking system
An information system can be defined technically as a set of interrelated components that collect (or
retrieve), process, store, and distribute information to support which of the following? - Answers
Decision making and control in an organization
Which term refers to converting raw data into a more meaningful form? - Answers Processing
Which field deals with behavioral issues as well as technical issues surrounding the development, use,
and impact of information systems used by managers and employees in a firm? - Answers
management information systems
Information systems, management information systems, information technology, information
management, and computer information systems are often confused with one another. Which of
these focuses primarily on hardware and software? - Answers information technology
Which of the following is NOT an element of critical thinking? - Answers providing iterative feedback
Which type of business problem falls under the organizational dimension? - Answers complexity of
task
Which of the following is NOT a step in the problem-solving process? - Answers solution analysis
Which of the following is NOT considered a typical people problem? - Answers political conflict
The problem-solving model consists of problem identification, solution design, ________________,
and implementation. - Answers solution evaluation and choice
In the problem-solving model, the phase where you identify as many possible solutions as possible
would represent the ___________ phase. - Answers solution design
The final phase of the problem-solving model is the ___________ phase. - Answers implementation
Accountants rely heavily on information systems to do all of the following EXCEPT ________. -
Answers manage financial investments
Which of the following is FALSE about the information systems occupations through 2024? - Answers
Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.
_____________ is the largest single group in the U.S. business labor force, and this group dramatically
benefits from information to help with the decision-making process. - Answers management
In the past five years, which field has undergone the most change because of technology? - Answers
marketing
