ARE 112 MIDTERM 2 QUESTIONS & ANSWERS
In the Duke Hospital Case, The Physician used - Answers -balanced scorecard
what term defines the willingness of a person or a group to have confidence in the goodwill and
competency if another person or organization? - Answers -Trust
What topic was "decision rights" from? - Answers -Management tools
In the IBM book Lou felt strategy was most supported by - Answers -facts... need good analysis
to know strategies are actionable and believable
what we make will sell is an example seen in - Answers -the demand chain model
what is the demand chain model? - Answers -Demand-chain management (DCM) is the
management of relationships between suppliers and customers to deliver the best value to the
customer at the least cost to the demand chain as a whole
Develop, Diffuse, and Integrate are related to - Answers -innovation
What term supports IBM's mission and vision? - Answers -business model
what is the business model? - Answers -the business model was developed over time through
strategic innovative capabilities and technologies that have the best long term growth and
profitability....supports two principle goals 1. helps clients deliver business value by becoming
more innovative and efficient and competitive through the use of business insight. 2. provides
long term value to share holders
Impact of culture, loss of existing benefits, and disturbing existing social networks are examples
of - Answers -threats to the change process
The beginning of the IBM book showed a manager dealing with - Answers -micro and macro
problems
in one of our lenses from class we saw that the business process came from - Answers -value
chains
What is SPC? - Answers -statistical process control; something you run continually during
production to check if output conforms to specification limits CHECK
what is an early example of SPC? - Answers -Automobile industry
what decision making tool could be used for an unstructured decision? - Answers -Delphi
Delphi - Answers -supported by MIS (management information systems) engages the
managers
, ERP - Answers -enterprise resource planning systems - links transaction-processing systems
with opera- tional information systems into one integrated system that include (generally) at
least these two characteristics:
When Lou wanted to switch from computer sales to technology services this is an example of -
Answers -rightsizing
What is rightsizing? - Answers -he process of a corporation reorganizing or restructuring their
business by cost-cutting, reduction of workforce, or reorganizing upper-level management. The
goal is to get the company molded properly to achieve the maximum profit. The term rightsizing
is often used by companies instead of downsizing because it sounds less drastic. "The company
felt that rightsizing was necessary after four quarters of losses."
A disciplined approach to only do what matters is - Answers -strategic intent
Low hanging fruit describes - Answers -momentum towards change in our change
management discussion
in the Duke hospital case we first saw the balance score card in the - Answers -customer
(parents were unhappy with their kids being on ventilators because of low staff)
"personal reliance" was discussed in the topic of - Answers -abdication
An exempt employee is exempt from - Answers -overtime compensation
from our discussion of balanced score card we said that - Answers -the term balance was not
used to give approximately equal importance to each component
In our discussion of the component business model Buy side is the - Answers -simplest pattern
component business model - Answers -models and analyses enterprise maps business
components or building blocks (see IBM model)
In The Deloitte case "Sometimes it takes a revolution" states the important of change supported
by - Answers -a clear business case
When we combine TPS and operation information system we get an - Answers -ERP
TPS (Transaction Processing System) - Answers -traditional accounting and finance ap-
plications like payroll and sales recording. The transactions (the data) "roll-up" to information
(reports).
What did Lou say is most important about a business to be successful? - Answers -Culture isn't
just one aspect of the game IT IS the game.... institutions reinforce the culture that makes them
great .. initial culture is determined by the founders mindset
Fair and equal distribution of benefits and harms is an example of the - Answers -Justice rule
Justice rule - Answers -a fair and equable distribution of benefits and harms
Clinical pathways are an example of is an example of - Answers -BPR
In the Duke Hospital Case, The Physician used - Answers -balanced scorecard
what term defines the willingness of a person or a group to have confidence in the goodwill and
competency if another person or organization? - Answers -Trust
What topic was "decision rights" from? - Answers -Management tools
In the IBM book Lou felt strategy was most supported by - Answers -facts... need good analysis
to know strategies are actionable and believable
what we make will sell is an example seen in - Answers -the demand chain model
what is the demand chain model? - Answers -Demand-chain management (DCM) is the
management of relationships between suppliers and customers to deliver the best value to the
customer at the least cost to the demand chain as a whole
Develop, Diffuse, and Integrate are related to - Answers -innovation
What term supports IBM's mission and vision? - Answers -business model
what is the business model? - Answers -the business model was developed over time through
strategic innovative capabilities and technologies that have the best long term growth and
profitability....supports two principle goals 1. helps clients deliver business value by becoming
more innovative and efficient and competitive through the use of business insight. 2. provides
long term value to share holders
Impact of culture, loss of existing benefits, and disturbing existing social networks are examples
of - Answers -threats to the change process
The beginning of the IBM book showed a manager dealing with - Answers -micro and macro
problems
in one of our lenses from class we saw that the business process came from - Answers -value
chains
What is SPC? - Answers -statistical process control; something you run continually during
production to check if output conforms to specification limits CHECK
what is an early example of SPC? - Answers -Automobile industry
what decision making tool could be used for an unstructured decision? - Answers -Delphi
Delphi - Answers -supported by MIS (management information systems) engages the
managers
, ERP - Answers -enterprise resource planning systems - links transaction-processing systems
with opera- tional information systems into one integrated system that include (generally) at
least these two characteristics:
When Lou wanted to switch from computer sales to technology services this is an example of -
Answers -rightsizing
What is rightsizing? - Answers -he process of a corporation reorganizing or restructuring their
business by cost-cutting, reduction of workforce, or reorganizing upper-level management. The
goal is to get the company molded properly to achieve the maximum profit. The term rightsizing
is often used by companies instead of downsizing because it sounds less drastic. "The company
felt that rightsizing was necessary after four quarters of losses."
A disciplined approach to only do what matters is - Answers -strategic intent
Low hanging fruit describes - Answers -momentum towards change in our change
management discussion
in the Duke hospital case we first saw the balance score card in the - Answers -customer
(parents were unhappy with their kids being on ventilators because of low staff)
"personal reliance" was discussed in the topic of - Answers -abdication
An exempt employee is exempt from - Answers -overtime compensation
from our discussion of balanced score card we said that - Answers -the term balance was not
used to give approximately equal importance to each component
In our discussion of the component business model Buy side is the - Answers -simplest pattern
component business model - Answers -models and analyses enterprise maps business
components or building blocks (see IBM model)
In The Deloitte case "Sometimes it takes a revolution" states the important of change supported
by - Answers -a clear business case
When we combine TPS and operation information system we get an - Answers -ERP
TPS (Transaction Processing System) - Answers -traditional accounting and finance ap-
plications like payroll and sales recording. The transactions (the data) "roll-up" to information
(reports).
What did Lou say is most important about a business to be successful? - Answers -Culture isn't
just one aspect of the game IT IS the game.... institutions reinforce the culture that makes them
great .. initial culture is determined by the founders mindset
Fair and equal distribution of benefits and harms is an example of the - Answers -Justice rule
Justice rule - Answers -a fair and equable distribution of benefits and harms
Clinical pathways are an example of is an example of - Answers -BPR
