ARE 112 FINAL EXAM QUESTIONS & ANSWERS
Internal and external analysis is found in:
a. BCG Growth-Share Matrix
b. MECE
c. Balance Scorecard
d. ERP and CRM analysis
e. SWOT - Answers -e. SWOT
One the ways (term(s) or word(s) Mintzberg described the world of a manager was
(were):
a. linear
b. two of the answers are correct
c. all three answers are correct
d. typology
e. myths - Answers -b. two of the answers are correct -- typology and myths
One of the barriers to successful emotional intelligence discussed in class was:
a. increased amounts and complexity of information
b. lack of strategic thinking
c. unawareness that emotional intelligence can be measured
d. the encoding/decoding approach - Answers -a. increased amounts and complexity of
information
In the article "What Leaders Really Do" the tasks of planning and organizing:
a. is the environment of the leader
b. is the one the author states is shared by the managers and leaders
c. is the environment of the manager
d. these tasks are not from the article "What Leaders Really Do" but from the article
"What Makes a Leader". - Answers -c. is the environment of the manager
The idea of EI is from:
a. two of the answers are correct
b. the reading we had in class from Bain
c. the "What Makes a Leader" article
d. the Mitzberg reading
e. the "What Leaders Really Do" article - Answers -c. the "What Makes a Leader"
article
In a "functional conflict"
,a. all four answers are attributes of the functional conflict
b. the disagreement is primarily about responsibilities
c. compromise is the best solution
d. the result should be to move the process forward
e. the conflict can be broken down in the costs and benefits - Answers -d. the result
should be to move the process forward
The example of the "innovation model" from class was:
a. the cupholder
b. the high school basketball team
c. the postit product
d. the usb drive
e. the new instant coffee - Answers -c. the postit product
The Maxwell video from class discussed the:
a. the pitfalls or errors of leadership
b. path to leadership
c. the process of going from manager to leader
d. the impediments to being a leader
e. the five levels of leadership - Answers -e. the five levels of leadership
In the article "What Leaders Really Do" the author states that managers:
a. cope with change
b. cope with complexity
c. cope with both change and complexity
d. cope with either complexity or cope with change depending if they "face the customer
or not." - Answers -b. cope with complexity
What organizations can do was discussed in class. Which of the following was not one
of the characteristic included in that section of class?
a. Coordinate producing and distributing goods on a global scale
b. Organize and harness the ingenuity people
c. Respond to commercial and social environments
d. Acquire, marshal, and allocate resources
e. Promote leadership within the organization - Answers -e. Promote leadership within
the organization
When Lou told the people at IBM that we was not a "technology guy" he was exhibiting
the EI of ______________
a. Self-awareness
, b. Empathy
c. Self-regulation
d. Social Skills
e. Motivation - Answers -a. Self-awareness
In one of the HBR articles ("What Leaders Really Do"), the author discounted the
importance of ___________________ for leadership to be effective.
a. return on investment and net income
b. long-term planning
c. growth in market share
d. diversification
e. Two of the answers are correct - Answers -b. long-term planning
Considering the three schools of management from the class, we said they should be
viewed as:
a. opposing but not conflicting
b. as layers
c. reinforcing
d. a triangle
e. merging - Answers -b. as layers
In the early part of the Starbucks book the author makes a point that they were not
following a 4-P's model when they added additional products of:
a. entertainment like books and CD's
b. clothing like t-shirts and hats
c. wine and beer
d. food - Answers -a. entertainment like books and CD's
In The Goal, Jonah want ED to balance the plant with:
a. none of the answers are correct, Jonah did not want a balanced plant
b. throughput
c. the market demand
d. plant capacity
e. minimum inventory levels - Answers -c. the market demand
Both Howard and Lou felt the most important component of their business was:
a. ability to deliver product (supply chain)
b. culture
c. leadership
d. customers
e. strategy - Answers -b. culture
Internal and external analysis is found in:
a. BCG Growth-Share Matrix
b. MECE
c. Balance Scorecard
d. ERP and CRM analysis
e. SWOT - Answers -e. SWOT
One the ways (term(s) or word(s) Mintzberg described the world of a manager was
(were):
a. linear
b. two of the answers are correct
c. all three answers are correct
d. typology
e. myths - Answers -b. two of the answers are correct -- typology and myths
One of the barriers to successful emotional intelligence discussed in class was:
a. increased amounts and complexity of information
b. lack of strategic thinking
c. unawareness that emotional intelligence can be measured
d. the encoding/decoding approach - Answers -a. increased amounts and complexity of
information
In the article "What Leaders Really Do" the tasks of planning and organizing:
a. is the environment of the leader
b. is the one the author states is shared by the managers and leaders
c. is the environment of the manager
d. these tasks are not from the article "What Leaders Really Do" but from the article
"What Makes a Leader". - Answers -c. is the environment of the manager
The idea of EI is from:
a. two of the answers are correct
b. the reading we had in class from Bain
c. the "What Makes a Leader" article
d. the Mitzberg reading
e. the "What Leaders Really Do" article - Answers -c. the "What Makes a Leader"
article
In a "functional conflict"
,a. all four answers are attributes of the functional conflict
b. the disagreement is primarily about responsibilities
c. compromise is the best solution
d. the result should be to move the process forward
e. the conflict can be broken down in the costs and benefits - Answers -d. the result
should be to move the process forward
The example of the "innovation model" from class was:
a. the cupholder
b. the high school basketball team
c. the postit product
d. the usb drive
e. the new instant coffee - Answers -c. the postit product
The Maxwell video from class discussed the:
a. the pitfalls or errors of leadership
b. path to leadership
c. the process of going from manager to leader
d. the impediments to being a leader
e. the five levels of leadership - Answers -e. the five levels of leadership
In the article "What Leaders Really Do" the author states that managers:
a. cope with change
b. cope with complexity
c. cope with both change and complexity
d. cope with either complexity or cope with change depending if they "face the customer
or not." - Answers -b. cope with complexity
What organizations can do was discussed in class. Which of the following was not one
of the characteristic included in that section of class?
a. Coordinate producing and distributing goods on a global scale
b. Organize and harness the ingenuity people
c. Respond to commercial and social environments
d. Acquire, marshal, and allocate resources
e. Promote leadership within the organization - Answers -e. Promote leadership within
the organization
When Lou told the people at IBM that we was not a "technology guy" he was exhibiting
the EI of ______________
a. Self-awareness
, b. Empathy
c. Self-regulation
d. Social Skills
e. Motivation - Answers -a. Self-awareness
In one of the HBR articles ("What Leaders Really Do"), the author discounted the
importance of ___________________ for leadership to be effective.
a. return on investment and net income
b. long-term planning
c. growth in market share
d. diversification
e. Two of the answers are correct - Answers -b. long-term planning
Considering the three schools of management from the class, we said they should be
viewed as:
a. opposing but not conflicting
b. as layers
c. reinforcing
d. a triangle
e. merging - Answers -b. as layers
In the early part of the Starbucks book the author makes a point that they were not
following a 4-P's model when they added additional products of:
a. entertainment like books and CD's
b. clothing like t-shirts and hats
c. wine and beer
d. food - Answers -a. entertainment like books and CD's
In The Goal, Jonah want ED to balance the plant with:
a. none of the answers are correct, Jonah did not want a balanced plant
b. throughput
c. the market demand
d. plant capacity
e. minimum inventory levels - Answers -c. the market demand
Both Howard and Lou felt the most important component of their business was:
a. ability to deliver product (supply chain)
b. culture
c. leadership
d. customers
e. strategy - Answers -b. culture
