MAN3025 FINAL UCF FINAL STUDY GUIDE
2026 SOLVED QUESTIONS FULLY CORRECT
⫸ Dajhia heard rumors about an upcoming merger that she knew, as a
person on the team looking into the potential merger, were incorrect. She
decided to write a memo to her employees dispelling the rumors. Which
of the following types of communication was Dajhia responding to?
Answer: Grapevine
⫸ Which of the following is a disadvantage of oral communication?
Answer: It is prone to being inaccurate.
⫸ What is the first step in the communication process? Answer: Having
a fact, idea, or opinion to share
⫸ Which of the following is an example of upward communication in
organizations? Answer: A leave request sent by a team member to the
team manager
⫸ The EPA is considering two different sticker designs for auto fuel
economy. One design included a letter grade A+ to D, but a few
members argued that the letter grade fell short because it is imbued with
memories people have of school. Some others argued that it was simple
and easy to understand. The result was that neither of the parties tried to
understand what the other was saying. This scenario best exemplifies the
organizational barrier of _____. Answer: different perceptions
,⫸ Jinhoon and Aviva have worked together on several projects, and
they have enjoyed working together. On occasion, they get together with
their spouses and spend time socializing on weekends. Which of the
following does this relationship describe? Answer: Positive interpersonal
dynamics
⫸ Juan sent a memo to his staff regarding the new procedures for
ordering new equipment. Later in the week, he checked in with
individual staff members to ensure that they received the memo and to
find out if they had any questions or concerns. Which organizational
skill is Juan demonstrating? Answer: Following-up
⫸ Nour learned that the upcoming company reorganization is likely to
impact her department, meaning changes of duties for some of them.
Nour quickly shared this information with the members of her team, and
by the end of the day, word was spreading that many of them were going
to be let go. Word got back to Rene, the department manager. While it is
true that a reorganization is in the works, there are no plans to eliminate
any positions. How can Rene minimize the damage that the grapevine
does? Answer: By clearly and openly explaining that no one will lose
their jobs
⫸ Vikranta is reading a policy letter about absences. In terms of the
communication process, this is an example of _____. Answer: decoding
⫸ content theory of motivation Answer: Identifies physical or
psychological conditions that act as stimuli for human behaviors. Also
referred to as the basic needs model.
, ⫸ process theory of motivation Answer: Focus on explaining the
process by which internal factors and environmental characteristics
influence employee motivation
⫸ Maslow's Hierarchy of Needs Answer: physiological, safety,
love/belonging, esteem, self-actualization
⫸ Hygiene Factors (Herzberg) Answer: - hygiene: factors that by their
absence, inhibit performance but any addition in them does not increase
efficiency or productivity. Thus they are extrinsic to the job
- basic needs for a job
⫸ Motivators (Herzberg) Answer: Achievement, recognition,
stimulating work, growth, advancement, positive culture
⫸ achievement theory of motivation Answer: the desire to direct your
behavior toward excelling, succeeding, or outperforming others at some
task
⫸ Expectancy Theory Answer: the theory that people will be motivated
to the extent to which they believe that their efforts will lead to good
performance, that good performance will be rewarded, and that they will
be offered attractive rewards
2026 SOLVED QUESTIONS FULLY CORRECT
⫸ Dajhia heard rumors about an upcoming merger that she knew, as a
person on the team looking into the potential merger, were incorrect. She
decided to write a memo to her employees dispelling the rumors. Which
of the following types of communication was Dajhia responding to?
Answer: Grapevine
⫸ Which of the following is a disadvantage of oral communication?
Answer: It is prone to being inaccurate.
⫸ What is the first step in the communication process? Answer: Having
a fact, idea, or opinion to share
⫸ Which of the following is an example of upward communication in
organizations? Answer: A leave request sent by a team member to the
team manager
⫸ The EPA is considering two different sticker designs for auto fuel
economy. One design included a letter grade A+ to D, but a few
members argued that the letter grade fell short because it is imbued with
memories people have of school. Some others argued that it was simple
and easy to understand. The result was that neither of the parties tried to
understand what the other was saying. This scenario best exemplifies the
organizational barrier of _____. Answer: different perceptions
,⫸ Jinhoon and Aviva have worked together on several projects, and
they have enjoyed working together. On occasion, they get together with
their spouses and spend time socializing on weekends. Which of the
following does this relationship describe? Answer: Positive interpersonal
dynamics
⫸ Juan sent a memo to his staff regarding the new procedures for
ordering new equipment. Later in the week, he checked in with
individual staff members to ensure that they received the memo and to
find out if they had any questions or concerns. Which organizational
skill is Juan demonstrating? Answer: Following-up
⫸ Nour learned that the upcoming company reorganization is likely to
impact her department, meaning changes of duties for some of them.
Nour quickly shared this information with the members of her team, and
by the end of the day, word was spreading that many of them were going
to be let go. Word got back to Rene, the department manager. While it is
true that a reorganization is in the works, there are no plans to eliminate
any positions. How can Rene minimize the damage that the grapevine
does? Answer: By clearly and openly explaining that no one will lose
their jobs
⫸ Vikranta is reading a policy letter about absences. In terms of the
communication process, this is an example of _____. Answer: decoding
⫸ content theory of motivation Answer: Identifies physical or
psychological conditions that act as stimuli for human behaviors. Also
referred to as the basic needs model.
, ⫸ process theory of motivation Answer: Focus on explaining the
process by which internal factors and environmental characteristics
influence employee motivation
⫸ Maslow's Hierarchy of Needs Answer: physiological, safety,
love/belonging, esteem, self-actualization
⫸ Hygiene Factors (Herzberg) Answer: - hygiene: factors that by their
absence, inhibit performance but any addition in them does not increase
efficiency or productivity. Thus they are extrinsic to the job
- basic needs for a job
⫸ Motivators (Herzberg) Answer: Achievement, recognition,
stimulating work, growth, advancement, positive culture
⫸ achievement theory of motivation Answer: the desire to direct your
behavior toward excelling, succeeding, or outperforming others at some
task
⫸ Expectancy Theory Answer: the theory that people will be motivated
to the extent to which they believe that their efforts will lead to good
performance, that good performance will be rewarded, and that they will
be offered attractive rewards
