OBHR 3330 EXAM 4 STUDY GUIDE
Employee Relations - Answers -the activity that involves establishing and maintaining
the positive employee-employer relationships that contribute to satisfactory productivity,
motivation, morale, and discipline, and to maintaining a positive, productive, and
cohesive work environment
Distributive Justice - Answers -perceived fairness of the amount and allocation of
rewards among individuals
procedural justice - Answers -perceived fairness of the process used to determine the
distribution of rewards
interactional justice - Answers -the degree to which others are treated with dignity and
respect
Employment at will - Answers -A common law doctrine under which either party may
terminate an employment relationship at any time for any reason, unless a contract
specifies otherwise.
employee recognition programs - Answers -personal attention and expressing interest,
approval, and appreciation for a job well done (nights out, employee of the month, little
rewards)
employee assistance programs - Answers -help employees cope with personal
stresses and problems outside of work, typically no cost to employees
informal employee voice - Answers -general convo between employees, email
communication, social functions
formal employee voice - Answers -employee surveys, suggestion boxes, town hall
meetings
Employee engagement - Answers -when employees are connected to, satisfied with,
and enthusiastic about their jobs
continuous listening - Answers -A coordinated and cross-functional effort to
continuously collect and combine a variety of critical data sources to drive and enhance
company performance by identifying and responding to employee concerns and issues.
learn some stuff to drive company performance by seeing the employee issues
statutory rights - Answers -protection from discrimination, safe working conditions,
unions
, contractual rights - Answers -employment contract
management rights - Answers -rights reserved so that the employer can manage,
direct, and control its business
alternative dispute resolution - Answers -Procedures to help settle disputes without
litigation, including arbitration, mediation, and negotiation.
formal dispute resolution - Answers -firms whose employees have a formal mechanism
for DR are those where employee and company agree ahead of time how problems will
be addressed (i.e., via specific, mutually acceptable means or procedures).
Ombudsman Program - Answers -a person who investigates and helps resolve issues
within the company
discipline - Answers -state of employee self control
disciplinary action - Answers -actions taken by a manager to enforce the organization's
work standards and regulations
Progressive Discipline - Answers -A formal discipline process in which the
consequences become more serious if the employee repeats the offense.
Just Cause Standard - Answers -A standard for determining whether to terminate an
employee based on a standard; the standard is based on whether an employee violated
company policy or work rules and the severity of the violation.
benefits of employee separation - Answers -reduced labor costs, replacement of poor
performers, increased innovation/diversity
voluntary turnover - Answers -turnover initiated by employees (often when the
organization would prefer to keep them)
psychological job withdrawal - Answers -Decrease in job involvement
Decrease in organizational commitment
behavioral job withdrawal - Answers -increased tardiness, decreased discretionary
effort
Job embeddedness - Answers -the extent to which an employee's connections to the
job and community result in an increased commitment to the organization
extrinsic rewards - Answers -benefits and/or recognition received from someone else
intrinsic rewards - Answers -satisfaction a person receives from performing the
particular task itself
Employee Relations - Answers -the activity that involves establishing and maintaining
the positive employee-employer relationships that contribute to satisfactory productivity,
motivation, morale, and discipline, and to maintaining a positive, productive, and
cohesive work environment
Distributive Justice - Answers -perceived fairness of the amount and allocation of
rewards among individuals
procedural justice - Answers -perceived fairness of the process used to determine the
distribution of rewards
interactional justice - Answers -the degree to which others are treated with dignity and
respect
Employment at will - Answers -A common law doctrine under which either party may
terminate an employment relationship at any time for any reason, unless a contract
specifies otherwise.
employee recognition programs - Answers -personal attention and expressing interest,
approval, and appreciation for a job well done (nights out, employee of the month, little
rewards)
employee assistance programs - Answers -help employees cope with personal
stresses and problems outside of work, typically no cost to employees
informal employee voice - Answers -general convo between employees, email
communication, social functions
formal employee voice - Answers -employee surveys, suggestion boxes, town hall
meetings
Employee engagement - Answers -when employees are connected to, satisfied with,
and enthusiastic about their jobs
continuous listening - Answers -A coordinated and cross-functional effort to
continuously collect and combine a variety of critical data sources to drive and enhance
company performance by identifying and responding to employee concerns and issues.
learn some stuff to drive company performance by seeing the employee issues
statutory rights - Answers -protection from discrimination, safe working conditions,
unions
, contractual rights - Answers -employment contract
management rights - Answers -rights reserved so that the employer can manage,
direct, and control its business
alternative dispute resolution - Answers -Procedures to help settle disputes without
litigation, including arbitration, mediation, and negotiation.
formal dispute resolution - Answers -firms whose employees have a formal mechanism
for DR are those where employee and company agree ahead of time how problems will
be addressed (i.e., via specific, mutually acceptable means or procedures).
Ombudsman Program - Answers -a person who investigates and helps resolve issues
within the company
discipline - Answers -state of employee self control
disciplinary action - Answers -actions taken by a manager to enforce the organization's
work standards and regulations
Progressive Discipline - Answers -A formal discipline process in which the
consequences become more serious if the employee repeats the offense.
Just Cause Standard - Answers -A standard for determining whether to terminate an
employee based on a standard; the standard is based on whether an employee violated
company policy or work rules and the severity of the violation.
benefits of employee separation - Answers -reduced labor costs, replacement of poor
performers, increased innovation/diversity
voluntary turnover - Answers -turnover initiated by employees (often when the
organization would prefer to keep them)
psychological job withdrawal - Answers -Decrease in job involvement
Decrease in organizational commitment
behavioral job withdrawal - Answers -increased tardiness, decreased discretionary
effort
Job embeddedness - Answers -the extent to which an employee's connections to the
job and community result in an increased commitment to the organization
extrinsic rewards - Answers -benefits and/or recognition received from someone else
intrinsic rewards - Answers -satisfaction a person receives from performing the
particular task itself
