OBHR 3330 EXAM 1 REVIEW QUESTIONS
HR management - Answers -the policies, practices, and systems that influence
employees' behavior, attitudes, and performance
3 Most important Categories for an HR Decision - Answers -Moral, Legal, Ethical
Functions of HRM - Answers -Analysis and design of work, Training and development,
performance management, performance management, compensation and benefits,
employee relations/labor relations
True - Answers -T or F - An HR decision must pass all 3 tests in order to be
implemented: Moral, Ethical, Legal
3 HR product lines - Answers -Compensation, hiring, staffing
Outsourcing - Answers -Company hires outside organization to perform a task
Self Service - Answers -employees have online access to information about HR issues
such as training, benefits, compensation, and contracts; go online to enroll themselves
in programs and services; and provide feedback through online surveys
Evidence-Based HR - Answers -collecting and using data to show that human resource
practices have a positive influence on the company's bottom line or key stakeholders
(including customers, employees, community shareholders).
HR analytics - Answers -Using data from relevant databases and other data sources to
make evidence based HR decisions
Stakeholders - Answers -All the people who stand to gain or lose by the policies and
activities of a business and whose concerns the business needs to address.
human capital - Answers -the skills and knowledge gained by a worker through
education and experience
Customer Capital - Answers -The value of an organization's relationships with its
customers
social capital - Answers -cooperative relationships that facilitate the resolution of
collective problems
intellectual capital - Answers -the collective brainpower or shared knowledge of a
workforce
, employee engagement (EE) - Answers -the degree to which employees are fully
involved in their work and the strength of their job and company commitment
Examples of Non-traditional Employment - Answers -Independent contractors,
freelancers, on-call workers, contract company workers
gig economy - Answers -Companies who rely on non-traditional employment to meet
product and service demands
Balanced Scorecard - Answers -a combination of performance measures directed
toward the company's long and short term goals and used as the basis for awarding
incentive pay
Six Sigma - Answers -a rigorous statistical analysis process that reduces defects in
manufacturing and service-related processes. 4 Defects per million
Lean Thinking - Answers -A philosophy and business strategy of operating without
waste. Better, Cheaper, Faster, Happier
Offshoring - Answers -The practice of exporting U.S. jobs to lower paid employees in
other nations.
Reshoring - Answers -moves jobs back from foreign to domestic locations
Human Resource Information Systems (HRIS) - Answers -Systems that acquire, store,
manipulate, analyze, retrieve, and distribute information
High Performance Work Systems and Virtual Teams - Answers -Systems that
maximize the fit between social systems and technology. Teams are separated by time
zone, distance, culture, and organizational boundaries
C) - Answers -1) Mani is unsure of which 401K and retirement plan will meet his needs.
He should make an appointment to see a counselor who works with
A) training and development.
B) employee relations.
C) compensation benefits.
D) employee data and information systems.
E) legal compliance.
E) - Answers -2) Alpha Consulting provides HR services to small companies that do not
need full-time HR. Contracting with Alpha Consulting is known as
A) e-commerce.
B) reshoring.
C) downsizing.
D) benchmarking.
E) outsourcing.
HR management - Answers -the policies, practices, and systems that influence
employees' behavior, attitudes, and performance
3 Most important Categories for an HR Decision - Answers -Moral, Legal, Ethical
Functions of HRM - Answers -Analysis and design of work, Training and development,
performance management, performance management, compensation and benefits,
employee relations/labor relations
True - Answers -T or F - An HR decision must pass all 3 tests in order to be
implemented: Moral, Ethical, Legal
3 HR product lines - Answers -Compensation, hiring, staffing
Outsourcing - Answers -Company hires outside organization to perform a task
Self Service - Answers -employees have online access to information about HR issues
such as training, benefits, compensation, and contracts; go online to enroll themselves
in programs and services; and provide feedback through online surveys
Evidence-Based HR - Answers -collecting and using data to show that human resource
practices have a positive influence on the company's bottom line or key stakeholders
(including customers, employees, community shareholders).
HR analytics - Answers -Using data from relevant databases and other data sources to
make evidence based HR decisions
Stakeholders - Answers -All the people who stand to gain or lose by the policies and
activities of a business and whose concerns the business needs to address.
human capital - Answers -the skills and knowledge gained by a worker through
education and experience
Customer Capital - Answers -The value of an organization's relationships with its
customers
social capital - Answers -cooperative relationships that facilitate the resolution of
collective problems
intellectual capital - Answers -the collective brainpower or shared knowledge of a
workforce
, employee engagement (EE) - Answers -the degree to which employees are fully
involved in their work and the strength of their job and company commitment
Examples of Non-traditional Employment - Answers -Independent contractors,
freelancers, on-call workers, contract company workers
gig economy - Answers -Companies who rely on non-traditional employment to meet
product and service demands
Balanced Scorecard - Answers -a combination of performance measures directed
toward the company's long and short term goals and used as the basis for awarding
incentive pay
Six Sigma - Answers -a rigorous statistical analysis process that reduces defects in
manufacturing and service-related processes. 4 Defects per million
Lean Thinking - Answers -A philosophy and business strategy of operating without
waste. Better, Cheaper, Faster, Happier
Offshoring - Answers -The practice of exporting U.S. jobs to lower paid employees in
other nations.
Reshoring - Answers -moves jobs back from foreign to domestic locations
Human Resource Information Systems (HRIS) - Answers -Systems that acquire, store,
manipulate, analyze, retrieve, and distribute information
High Performance Work Systems and Virtual Teams - Answers -Systems that
maximize the fit between social systems and technology. Teams are separated by time
zone, distance, culture, and organizational boundaries
C) - Answers -1) Mani is unsure of which 401K and retirement plan will meet his needs.
He should make an appointment to see a counselor who works with
A) training and development.
B) employee relations.
C) compensation benefits.
D) employee data and information systems.
E) legal compliance.
E) - Answers -2) Alpha Consulting provides HR services to small companies that do not
need full-time HR. Contracting with Alpha Consulting is known as
A) e-commerce.
B) reshoring.
C) downsizing.
D) benchmarking.
E) outsourcing.
