PCC 1 Final Exam
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intonation - correct answer✔ ✔ tone of voice
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clarity/brevity - correct answer✔ ✔ g8 g8 g8
words that contain the intended meaning
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using as few words as possible
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credibility - correct answer✔ ✔
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maintaining open and honest communication with patients
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infants - correct answer✔ ✔
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have an attachment to a parent or caregiver.
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Nurturing, social interaction, and physical stimulation such as
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talking or gentle touch should be used.
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intimate distance - correct answer✔ ✔ 18 inches -
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distance at which body contact occurs
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personal distance - correct answer✔ ✔ 18 inches - 4 feet
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,phases of communication - correct answer✔ ✔ pre-
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interaction
orientation
worknig
termination
pre-interaction phase - correct answer✔ ✔ g8 g8 g8 g8
gather info about the client
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requires no direct contact with the client
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begins when the client identifies the need for healthcare
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orientation phase - correct answer✔ ✔
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goal is to establish rapport and trust
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ends when the relationship has been identified
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working phase - correct answer✔ ✔
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active part of the relationship
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nurse communicates caring, patient expresses thoughts/feeling
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s, mutual respect is maintained, honest communication occurs
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,termination phase - correct answer✔ ✔
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conclusion of the relationship g8 g8 g8
end of shift, discharge from unit/facility/service
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5 characteristics of therapeutic communication -
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correct answer✔ ✔
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empathy, respect, genuineness, concreteness, confrontation
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empathy - correct answer✔ ✔
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the desire to understand and be sensitive to the feelings, bel
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iefs, and situations of another person
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respect - correct answer✔ ✔
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value the client and be flexible to meet their needs in the
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way you address them and the words/intonation you use
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genuineness - correct answer✔ ✔ g8 g8 g8
providing truthful responses to the client
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, concreteness - correct answer✔ ✔ g8 g8 g8
use concrete, specific terms to convey information
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construct the message in a suitable format for the client
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confrontation - correct answer✔ ✔ g8 g8 g8
be direct when asking questions
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be willing to be challenged if unclear
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restating - correct answer✔ ✔g8 g8 g8
use your own words to summarize the message you receive
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d from the client. Demonstrates concern, active listening, and
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8understanding.
clarifying - correct answer✔ ✔ g8 g8 g8
helps ensure that you have accurately interpreted the inform
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ation
validating - correct answer✔ ✔ g8 g8 g8
asking the client if you have made the correct interpretation
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g8 g8 g8
intonation - correct answer✔ ✔ tone of voice
g8 g8 g8 g8 g8
clarity/brevity - correct answer✔ ✔ g8 g8 g8
words that contain the intended meaning
g8 g8 g8 g8 g8
using as few words as possible
g8 g8 g8 g8 g8
credibility - correct answer✔ ✔
g8 g8 g8
maintaining open and honest communication with patients
g8 g8 g8 g8 g8 g8
infants - correct answer✔ ✔
g8 g8 g8
have an attachment to a parent or caregiver.
g8 g8 g8 g8 g8 g8 g8 g8
Nurturing, social interaction, and physical stimulation such as
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talking or gentle touch should be used.
8 g8 g8 g8 g8 g8 g8
intimate distance - correct answer✔ ✔ 18 inches -
g8 g8 g8 g8 g8 g8
distance at which body contact occurs
g8 g8 g8 g8 g8 g8
personal distance - correct answer✔ ✔ 18 inches - 4 feet
g8 g8 g8 g8 g8 g8 g8 g8
,phases of communication - correct answer✔ ✔ pre-
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interaction
orientation
worknig
termination
pre-interaction phase - correct answer✔ ✔ g8 g8 g8 g8
gather info about the client
g8 g8 g8 g8
requires no direct contact with the client
g8 g8 g8 g8 g8 g8
begins when the client identifies the need for healthcare
g8 g8 g8 g8 g8 g8 g8 g8
orientation phase - correct answer✔ ✔
g8 g8 g8 g8
goal is to establish rapport and trust
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ends when the relationship has been identified
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working phase - correct answer✔ ✔
g8 g8 g8 g8
active part of the relationship
g8 g8 g8 g8
nurse communicates caring, patient expresses thoughts/feeling
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s, mutual respect is maintained, honest communication occurs
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,termination phase - correct answer✔ ✔
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conclusion of the relationship g8 g8 g8
end of shift, discharge from unit/facility/service
g8 g8 g8 g8 g8
5 characteristics of therapeutic communication -
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correct answer✔ ✔
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empathy, respect, genuineness, concreteness, confrontation
g8 g8 g8 g8
empathy - correct answer✔ ✔
g8 g8 g8
the desire to understand and be sensitive to the feelings, bel
g8 g8 g8 g8 g8 g8 g8 g8 g8 g8
iefs, and situations of another person
g8 g8 g8 g8 g8
respect - correct answer✔ ✔
g8 g8 g8
value the client and be flexible to meet their needs in the
g8 g8 g8 g8 g8 g8 g8 g8 g8 g8 g8 g8
way you address them and the words/intonation you use
g8 g8 g8 g8 g8 g8 g8 g8
genuineness - correct answer✔ ✔ g8 g8 g8
providing truthful responses to the client
g8 g8 g8 g8 g8
, concreteness - correct answer✔ ✔ g8 g8 g8
use concrete, specific terms to convey information
g8 g8 g8 g8 g8 g8
construct the message in a suitable format for the client
g8 g8 g8 g8 g8 g8 g8 g8 g8
confrontation - correct answer✔ ✔ g8 g8 g8
be direct when asking questions
g8 g8 g8 g8
be willing to be challenged if unclear
g8 g8 g8 g8 g8 g8
restating - correct answer✔ ✔g8 g8 g8
use your own words to summarize the message you receive
g8 g8 g8 g8 g8 g8 g8 g8 g8
d from the client. Demonstrates concern, active listening, and
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8understanding.
clarifying - correct answer✔ ✔ g8 g8 g8
helps ensure that you have accurately interpreted the inform
g8 g8 g8 g8 g8 g8 g8 g8
ation
validating - correct answer✔ ✔ g8 g8 g8
asking the client if you have made the correct interpretation
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