Question 1 points
Among the purposes of business letters, persuasive letters are most closely related to letters.
Question options:
informational
complaint
diplomatic
promotional
Question 2 points
What is the primary reason you would write "United States" in capital letters at the bottom of a
business letter's inside address?
Question options:
To specify the country of origin in a letter to a foreign country
To clarify the source of the sender's letter when addressing domestic recipients who don't speak English
To indicate the sender's patriotism regardless of the location of the recipient
To indicate to a domestic or foreign recipient that the letter is official and of great importance
Question 3 points
The best choice in writing the salutation to a female recipient is
Question options:
To whom it may concern
Dear Miss
Dear Ms.
, Dear Mrs.
Question 4 points
Which closing is correct and appropriate in a modern-day business letter?
Question options:
Truly yours,
Most sincerely,
Sincerely yours,
Most Sincerely:
Question 5 points
Regarding the date line of a business letter, all the following are correct except for which one?
Question options:
The month is spelled out.
The letter date is always centered.
The specific date is followed by a comma before the year.
The date of the letter should be the date the letter is sent.
Question 6 points
Susan Squire of the customer service department receives a complaint letter from a customer. Ms.
Squire waits a week before responding with a letter that fails to directly address the specifics of the
complaint and, instead, promises that the complaint will be investigated at some point in the near
future. Ms. Squire's letter illustrates a complaint response letter.
Question options:
passive-evasive
Among the purposes of business letters, persuasive letters are most closely related to letters.
Question options:
informational
complaint
diplomatic
promotional
Question 2 points
What is the primary reason you would write "United States" in capital letters at the bottom of a
business letter's inside address?
Question options:
To specify the country of origin in a letter to a foreign country
To clarify the source of the sender's letter when addressing domestic recipients who don't speak English
To indicate the sender's patriotism regardless of the location of the recipient
To indicate to a domestic or foreign recipient that the letter is official and of great importance
Question 3 points
The best choice in writing the salutation to a female recipient is
Question options:
To whom it may concern
Dear Miss
Dear Ms.
, Dear Mrs.
Question 4 points
Which closing is correct and appropriate in a modern-day business letter?
Question options:
Truly yours,
Most sincerely,
Sincerely yours,
Most Sincerely:
Question 5 points
Regarding the date line of a business letter, all the following are correct except for which one?
Question options:
The month is spelled out.
The letter date is always centered.
The specific date is followed by a comma before the year.
The date of the letter should be the date the letter is sent.
Question 6 points
Susan Squire of the customer service department receives a complaint letter from a customer. Ms.
Squire waits a week before responding with a letter that fails to directly address the specifics of the
complaint and, instead, promises that the complaint will be investigated at some point in the near
future. Ms. Squire's letter illustrates a complaint response letter.
Question options:
passive-evasive
