PSY 381: Exam 2 || A+ Guaranteed.
physical/task stressors correct answers loud noise, work demands (pressure), typing
stressors correct answers anything that causes stress; physical/psychological demands to which
an individual responds (ex. money, work, health, relationships, safety)
psychological stress correct answers the sense that your challenges and demands surpass your
current capacities, resources, and energies; eustress and distress
psychological stressors (WRILE) correct answers 1. lack of control/predictability
2. interpersonal conflict
3. roles
4. work-family conflict
5. emotional labor
role ambiguity correct answers not having set expectations of knowledge of duties (ex.
McDonalds- flip burgers, cashier, window?)
role conflict correct answers expectations from 2+ people with contradictory task (ex. two
professors feel differently about one paragraph)
role overload correct answers taking on too much; expected to fulfill too many roles at once (ex.
work very long hours)
work-family conflict correct answers situation that occurs when workers experience conflict
between the roles they fulfill at work and in their personal lives
work-family conflict and gender correct answers stress more prevalent in women (with children);
associated with negative mental health consequences in both genders- "equal opportunity
stressor"
Work-family conflict and culture correct answers (Grzywacz 2007) immigrant Latinos rarely
experience family conflict- not associated with health in this sample;
- face to face interviews increased social desirability
- justification: strong family bonds
counter: they don't talk about problems
emotional labor correct answers regulation of one's emotions to meet job or organizational
demands; surface acting, emotional suppression, deep acting, emotional consonance
surface acting (discordant) correct answers behaving in line with organizational expectations
even though true feelings remain unchanged and inconsistent with displayed feelings (highly
exhaustive → leads to poor performance and job satisfaction)
- ex. wearing a mask/being fake
, emotional suppression (discordant) correct answers regulating emotions by attempting to inhibit
or suppress expressive behavior (do not want to show feeling → inhibit)
discordant emotional states correct answers associated with a harmful range of consequences:
health related, attitudinal, performance-related
emotional consonance (congruent) correct answers expressing genuine felt emotions
-ex. Jennifer Aniston at the end of Office Space scene
deep acting (congruent) correct answers internalizing the mandated emotion; modifying internal
affect so that it matches the outward expression; do not focus on facial/vocals but actual feeling
- ex. thinking of happy place or meditating
burnout (EDL) correct answers extreme state of psychological strain resulting from a prolonged
response to chronic job stressors that exceed an individual's resources to cope with them:
emotional exhaustion, depersonalization, low personal accomplishment
emotional exhaustion correct answers burnout that occurs when individuals feel emotionally
drained by work (ex. feel like nothing left to give/no feels)
depersonalization correct answers burnout that occurs when individuals become hardened by
their job and tend to treat clients or patients like objects (ex. dehumanize people to not trigger
emotions--> nurses w/ death bed patient)
low personal accomplishment correct answers burnout in which individuals feel they cannot deal
with problems effectively and understand or identify with others' problems (ex. people feel like
what they do does not matter; external locus of control... stop trying = turnover)
coritsol correct answers stress hormone that
- increases heart rate and blood pressure
- hands sweat
- suppresses immune system
- involved in "flashbulb" memories: stressful situations = remember situations very clearly;
perception that we remember better
hardiness correct answers resistant to stress
- feel they are in control of their lives (ILOC)
- feel a sense of commitment to their families and their work goals/values
- see unexpected change as a challenge rather than an obstacle
Type A behavior pattern (HAIT) correct answers set of characteristics exhibited by individuals
who are engaged in a chronic struggle to obtain an unlimited number of poorly defined things
from their environment in the shortest period of time; subcomponents include hostility,
achievement strivings, impatience/irritability, and time urgency
physical/task stressors correct answers loud noise, work demands (pressure), typing
stressors correct answers anything that causes stress; physical/psychological demands to which
an individual responds (ex. money, work, health, relationships, safety)
psychological stress correct answers the sense that your challenges and demands surpass your
current capacities, resources, and energies; eustress and distress
psychological stressors (WRILE) correct answers 1. lack of control/predictability
2. interpersonal conflict
3. roles
4. work-family conflict
5. emotional labor
role ambiguity correct answers not having set expectations of knowledge of duties (ex.
McDonalds- flip burgers, cashier, window?)
role conflict correct answers expectations from 2+ people with contradictory task (ex. two
professors feel differently about one paragraph)
role overload correct answers taking on too much; expected to fulfill too many roles at once (ex.
work very long hours)
work-family conflict correct answers situation that occurs when workers experience conflict
between the roles they fulfill at work and in their personal lives
work-family conflict and gender correct answers stress more prevalent in women (with children);
associated with negative mental health consequences in both genders- "equal opportunity
stressor"
Work-family conflict and culture correct answers (Grzywacz 2007) immigrant Latinos rarely
experience family conflict- not associated with health in this sample;
- face to face interviews increased social desirability
- justification: strong family bonds
counter: they don't talk about problems
emotional labor correct answers regulation of one's emotions to meet job or organizational
demands; surface acting, emotional suppression, deep acting, emotional consonance
surface acting (discordant) correct answers behaving in line with organizational expectations
even though true feelings remain unchanged and inconsistent with displayed feelings (highly
exhaustive → leads to poor performance and job satisfaction)
- ex. wearing a mask/being fake
, emotional suppression (discordant) correct answers regulating emotions by attempting to inhibit
or suppress expressive behavior (do not want to show feeling → inhibit)
discordant emotional states correct answers associated with a harmful range of consequences:
health related, attitudinal, performance-related
emotional consonance (congruent) correct answers expressing genuine felt emotions
-ex. Jennifer Aniston at the end of Office Space scene
deep acting (congruent) correct answers internalizing the mandated emotion; modifying internal
affect so that it matches the outward expression; do not focus on facial/vocals but actual feeling
- ex. thinking of happy place or meditating
burnout (EDL) correct answers extreme state of psychological strain resulting from a prolonged
response to chronic job stressors that exceed an individual's resources to cope with them:
emotional exhaustion, depersonalization, low personal accomplishment
emotional exhaustion correct answers burnout that occurs when individuals feel emotionally
drained by work (ex. feel like nothing left to give/no feels)
depersonalization correct answers burnout that occurs when individuals become hardened by
their job and tend to treat clients or patients like objects (ex. dehumanize people to not trigger
emotions--> nurses w/ death bed patient)
low personal accomplishment correct answers burnout in which individuals feel they cannot deal
with problems effectively and understand or identify with others' problems (ex. people feel like
what they do does not matter; external locus of control... stop trying = turnover)
coritsol correct answers stress hormone that
- increases heart rate and blood pressure
- hands sweat
- suppresses immune system
- involved in "flashbulb" memories: stressful situations = remember situations very clearly;
perception that we remember better
hardiness correct answers resistant to stress
- feel they are in control of their lives (ILOC)
- feel a sense of commitment to their families and their work goals/values
- see unexpected change as a challenge rather than an obstacle
Type A behavior pattern (HAIT) correct answers set of characteristics exhibited by individuals
who are engaged in a chronic struggle to obtain an unlimited number of poorly defined things
from their environment in the shortest period of time; subcomponents include hostility,
achievement strivings, impatience/irritability, and time urgency
