WGU C208 EVALUATION PRACTICE GUIDE
2026 FULL SOLUTIONS
◉ Which of the eight steps described by Kotter is the first step a
change leader takes when implementing a change. Answer:
Establishing a sense of urgency
◉ Place the stages of Everett Roger's Diffusion of Innovation model
in order from 1 (earliest stage) to 5 (latest stage). Answer: knowledge
persuasion
decision
implementation
confirmation
◉ The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?. Answer:
Descriptive
◉ Which two statements characterize low end disruption. Answer: it
is an innovation that is good enough
it evolves over time into a product with more features
, ◉ Which approaches would be appropriate for communicating
change initiatives?
Choose 2 answers. Answer: Communicating change initiatives
through email
Explaining why the change is needed
◉ What is essential for a leader to communicate when undertaking
organizational change?. Answer: a consistent vision of the end result
of the change
◉ how should training be viewed during organizational change.
Answer: as a worthwhile investment in a successful transition
◉ How can a leader connect with employees to help sustain
organizational change?. Answer: offering positive feedback
◉ Which approach is proven and effective in using reinforcements to
sustain change?. Answer: Directing leaders to focus on profit-driven
goals, market share, and employee satisfaction
◉ What is a common cause for the failure of organizational change.
Answer: unclear goals
◉ Which role does creative tension play in organizational change
according to Peter Senge?. Answer: It drives people to bring reality in
line with their vision
2026 FULL SOLUTIONS
◉ Which of the eight steps described by Kotter is the first step a
change leader takes when implementing a change. Answer:
Establishing a sense of urgency
◉ Place the stages of Everett Roger's Diffusion of Innovation model
in order from 1 (earliest stage) to 5 (latest stage). Answer: knowledge
persuasion
decision
implementation
confirmation
◉ The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?. Answer:
Descriptive
◉ Which two statements characterize low end disruption. Answer: it
is an innovation that is good enough
it evolves over time into a product with more features
, ◉ Which approaches would be appropriate for communicating
change initiatives?
Choose 2 answers. Answer: Communicating change initiatives
through email
Explaining why the change is needed
◉ What is essential for a leader to communicate when undertaking
organizational change?. Answer: a consistent vision of the end result
of the change
◉ how should training be viewed during organizational change.
Answer: as a worthwhile investment in a successful transition
◉ How can a leader connect with employees to help sustain
organizational change?. Answer: offering positive feedback
◉ Which approach is proven and effective in using reinforcements to
sustain change?. Answer: Directing leaders to focus on profit-driven
goals, market share, and employee satisfaction
◉ What is a common cause for the failure of organizational change.
Answer: unclear goals
◉ Which role does creative tension play in organizational change
according to Peter Senge?. Answer: It drives people to bring reality in
line with their vision
