MGMT 310 KU EXAM 2 STUDY GUIDE
values - Answers -abstract ideals that guides ones thinking and behavior across all
situation
Schwartz' model of values - Answers -Openess to change
self-transcendence
conservation
self-enhancement
Attitudes - Answers -represent our feelings or opinions about people places and objects
and range from positive to negative
workplace attitudes - Answers -an outcome of various OB-related process including
leadership.
3 components of Attitudes: Affective, cognitive, and behavioral component - Answers -
Affective: attitude contains the feelings and or emoitions on has about a given object or
situation
Cognitive: attitude that reflects the beliefs or ideas one has about an object or situation
Behavioral: refers to how one intends or expects to act toward someone or something.
organizational commitment - Answers -reflects the extent to which an individual
identifies with an organization and commits its goal.
perceived organizational support - Answers -reflects the extent to which employees
believe their organization values their contributions and genuinely cares about their well
being.
value attainment - Answers -satisfaction results from the perception that a job allows for
fulfillment of an individual important values
organizational citizenship behavior - Answers -individual behavior that is discretionary,
not directly or explicitly recognized by the formal reward systems and that in the
aggregate promotes the effective functioning of the organization.
individual differences - Answers -broad category used to collectively describe the vast
number of attributes (traits and bheaviors) that describe you as a person.
personality - Answers -defined as the combination of a stable physical, behavioral and
mental characteristics that give individuals their unique identities
, Big 5 personality dimensions - Answers -extraversion, agreeableness,
conscientiousness, emotional stability, openness to experience
proactive personality - Answers -someone who is relatively unconstrained by situational
forces and who affects environmental change. proactive people identify opportunities
and act on them show initiative, take action and preserve until meaningful change
occurs
Emotional intelligence - Answers -ability to monitor your own emotions and those of
others, to discriminate among them and to use this information to guide your thinking
and actions. 4 key components: self awareness, self management, social awareness,
relationship management
emotions - Answers -complex, relatively brief responses aimed at a particular target
such as a person, information experience event or nonevent. Also change psychological
or state of mind.
emotion display norms - Answers -rules that dictate which types of emotions are
expected and appropriate for their members to show.
perception - Answers -cognitive process that that enables us to interpret and
understand our surroundings
schema - Answers -represents a persons mental picture or summary of a particular
event or type of stimulus
implicit cognition - Answers -represents any thoughts or beliefs that are automatically
activated from memory without our conscious awareness
casual attributions - Answers -suspected or inferred causes of behavior
3 dimensions of behavior - Answers -consensus: compares an individual behavior with
that of his or her peers.
Distinctiveness: comapares a persons behavior on other task
Consistency: judges if the individuals performance on a given task is consistent over
time.
fundamental attribution bias - Answers -reflects one tendency to attribute another
persons behavior to his or her personal characteristics, as opposed to situational factors
self-serving bias - Answers -represents one tendency to take more personal
responsibility for success that failure
surface level characteristic - Answers -those that are quickly apparent to interactants
such as race, gender and age
values - Answers -abstract ideals that guides ones thinking and behavior across all
situation
Schwartz' model of values - Answers -Openess to change
self-transcendence
conservation
self-enhancement
Attitudes - Answers -represent our feelings or opinions about people places and objects
and range from positive to negative
workplace attitudes - Answers -an outcome of various OB-related process including
leadership.
3 components of Attitudes: Affective, cognitive, and behavioral component - Answers -
Affective: attitude contains the feelings and or emoitions on has about a given object or
situation
Cognitive: attitude that reflects the beliefs or ideas one has about an object or situation
Behavioral: refers to how one intends or expects to act toward someone or something.
organizational commitment - Answers -reflects the extent to which an individual
identifies with an organization and commits its goal.
perceived organizational support - Answers -reflects the extent to which employees
believe their organization values their contributions and genuinely cares about their well
being.
value attainment - Answers -satisfaction results from the perception that a job allows for
fulfillment of an individual important values
organizational citizenship behavior - Answers -individual behavior that is discretionary,
not directly or explicitly recognized by the formal reward systems and that in the
aggregate promotes the effective functioning of the organization.
individual differences - Answers -broad category used to collectively describe the vast
number of attributes (traits and bheaviors) that describe you as a person.
personality - Answers -defined as the combination of a stable physical, behavioral and
mental characteristics that give individuals their unique identities
, Big 5 personality dimensions - Answers -extraversion, agreeableness,
conscientiousness, emotional stability, openness to experience
proactive personality - Answers -someone who is relatively unconstrained by situational
forces and who affects environmental change. proactive people identify opportunities
and act on them show initiative, take action and preserve until meaningful change
occurs
Emotional intelligence - Answers -ability to monitor your own emotions and those of
others, to discriminate among them and to use this information to guide your thinking
and actions. 4 key components: self awareness, self management, social awareness,
relationship management
emotions - Answers -complex, relatively brief responses aimed at a particular target
such as a person, information experience event or nonevent. Also change psychological
or state of mind.
emotion display norms - Answers -rules that dictate which types of emotions are
expected and appropriate for their members to show.
perception - Answers -cognitive process that that enables us to interpret and
understand our surroundings
schema - Answers -represents a persons mental picture or summary of a particular
event or type of stimulus
implicit cognition - Answers -represents any thoughts or beliefs that are automatically
activated from memory without our conscious awareness
casual attributions - Answers -suspected or inferred causes of behavior
3 dimensions of behavior - Answers -consensus: compares an individual behavior with
that of his or her peers.
Distinctiveness: comapares a persons behavior on other task
Consistency: judges if the individuals performance on a given task is consistent over
time.
fundamental attribution bias - Answers -reflects one tendency to attribute another
persons behavior to his or her personal characteristics, as opposed to situational factors
self-serving bias - Answers -represents one tendency to take more personal
responsibility for success that failure
surface level characteristic - Answers -those that are quickly apparent to interactants
such as race, gender and age
