DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAMPREP WITH COMPREHENSIVE REVIEW
QUESTIONS AND FULLY SOLVED SOLUTIONS
◉Choose all that apply: Identify Dell's product portfolios. Answer:
Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
◉Which key is used to access the one time boot menu while restarting
the computer? Answer: F12
◉When to use RTC Reset? Answer: To recover from No POST/No
Boot
, ◉If the system is not booting into the operating system, how can you
check if the hard drive is detected? Answer: Go to BIOS
◉When would you run the RMA Shim tool on a Chromebook? Answer:
In the event of system board replacement
◉Choose all that apply: When encountered with a no POST situation,
what must technicians do prior to replacing the suspected failed part?
Answer: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
◉T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One. Answer: True
◉If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer: Recovery image from the external USB key
◉How will the Dell Command Utility Update help Customers? Answer:
Dell Command Utility Update will check online for the latest BIOS,
EXAMPREP WITH COMPREHENSIVE REVIEW
QUESTIONS AND FULLY SOLVED SOLUTIONS
◉Choose all that apply: Identify Dell's product portfolios. Answer:
Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
◉Which key is used to access the one time boot menu while restarting
the computer? Answer: F12
◉When to use RTC Reset? Answer: To recover from No POST/No
Boot
, ◉If the system is not booting into the operating system, how can you
check if the hard drive is detected? Answer: Go to BIOS
◉When would you run the RMA Shim tool on a Chromebook? Answer:
In the event of system board replacement
◉Choose all that apply: When encountered with a no POST situation,
what must technicians do prior to replacing the suspected failed part?
Answer: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
◉T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One. Answer: True
◉If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer: Recovery image from the external USB key
◉How will the Dell Command Utility Update help Customers? Answer:
Dell Command Utility Update will check online for the latest BIOS,
