MGT 291 EXAM 1 2026 COMPREHENSIVE
STUDY GUIDE COMPLETE SOLUTIONS
VERIFIED
◉ Role of the situation. Answer: We tend to express our behaviors
more in weak situations than in strong situations. Remember that
people from different cultures may act differently because of their
cultures, not their personalities. If you ask people from different
cultures to describe their expectations about work processes and
relationships, you will be taking a big step to understanding
different cultures and different ways of behaving.
◉ General mental ability Answer: the capacity to rapidly and fluidly
acquire, process, and apply information. It can also be described as
the ability to learn. The higher a person's mental ability, the higher
their job performance, especially in complex jobs or jobs that
require workers to learn new skills.
◉ Indirect Compensation Answer: Employee benefits provided as a
form of compensation
◉ Perquisites Answer: Special privilege awarded to selected
members of an organization, usually top managers
,◉ Employee Recognition Answer: Explicit, financial or nonfinancial
acknowledgement and praise for desired employee behaviors and
outcomes
◉ The way a person organizes information is determined by
Answer: Information processing capacity
◉ Decision Rule Answer: A statement that tells a decision maker
which alternative to choose based on the characteristics of the
decision situation
◉ Programmed Decision Answer: A decision that recurs often
enough for a decision rule to be developed
◉ Nonprogrammed Decision Answer: A decision that recurs
infrequently and for which there is no previously established
decision rule
◉ Convergers Answer: depend primarily on active experimentation
and abstract conceptualization to learn. People with this style are
superior in technical tasks and problems and inferior in
interpersonal learning settings.
◉ Divergers Answer: depend primarily on concrete experience and
reflective observation. People with this style tend to organize
,concrete situations from different perspectives and structure their
relationships into a meaningful whole. They are superior in
generating alternative hypotheses and ideas and tend to be
imaginative and oriented to people or feelings.
◉ Assimilators Answer: depend on abstract conceptualization and
reflective observation. These individuals tend to be more concerned
about abstract concepts and ideas than about people. They also tend
to focus on the logical soundness and preciseness of ideas, rather
than the ideas' practical values; they tend to work in research and
planning units.
◉ Accommodators Answer: rely mainly on active experimentation
and concrete experiences and focus on risk taking, opportunity
seeking, and action. Accommodators tend to deal with people easily
and specialize in action-oriented jobs, such as marketing and sales.
◉ Discovery learning Answer: an inclination for exploration during
learning. Discovery learners prefer subjective assessments,
interactional activities, informational methods, and active-reflective
activities.
◉ Experiential learning Answer: a desire for hands-on approaches
to instruction. Experiential learning is positively related to a
preference for action activities.
, ◉ Observational learning Answer: a preference for external stimuli
such as demonstrations and diagrams to help facilitate learning.
Observational learning is positively related to preference for
informational methods and active-reflective methods.
◉ Structured learning Answer: a preference for processing
strategies such as taking notes, writing down task steps, and so
forth. Structured learning is related to preferences for subjective
assessments.
◉ Group learning Answer: preference to work with others while
learning. Group learning is related to preferences for action and
interactional learning.
◉ Cognition Answer: the knowledge a person has about something.
Cognitions are based on perceptions of truth or reality—perceptions
that may or may not agree with reality.
◉ Affect Answer: a person's feelings about something. Similar to
emotion, we have no conscious control over affect.
◉ Intentions Answer: guide a person's behavior, but they may not
translate into actual behavior. For example, suppose you like
butterscotch ice cream. But when you go to the store, you find that
the only butterscotch ice cream has walnuts in it, and you are
STUDY GUIDE COMPLETE SOLUTIONS
VERIFIED
◉ Role of the situation. Answer: We tend to express our behaviors
more in weak situations than in strong situations. Remember that
people from different cultures may act differently because of their
cultures, not their personalities. If you ask people from different
cultures to describe their expectations about work processes and
relationships, you will be taking a big step to understanding
different cultures and different ways of behaving.
◉ General mental ability Answer: the capacity to rapidly and fluidly
acquire, process, and apply information. It can also be described as
the ability to learn. The higher a person's mental ability, the higher
their job performance, especially in complex jobs or jobs that
require workers to learn new skills.
◉ Indirect Compensation Answer: Employee benefits provided as a
form of compensation
◉ Perquisites Answer: Special privilege awarded to selected
members of an organization, usually top managers
,◉ Employee Recognition Answer: Explicit, financial or nonfinancial
acknowledgement and praise for desired employee behaviors and
outcomes
◉ The way a person organizes information is determined by
Answer: Information processing capacity
◉ Decision Rule Answer: A statement that tells a decision maker
which alternative to choose based on the characteristics of the
decision situation
◉ Programmed Decision Answer: A decision that recurs often
enough for a decision rule to be developed
◉ Nonprogrammed Decision Answer: A decision that recurs
infrequently and for which there is no previously established
decision rule
◉ Convergers Answer: depend primarily on active experimentation
and abstract conceptualization to learn. People with this style are
superior in technical tasks and problems and inferior in
interpersonal learning settings.
◉ Divergers Answer: depend primarily on concrete experience and
reflective observation. People with this style tend to organize
,concrete situations from different perspectives and structure their
relationships into a meaningful whole. They are superior in
generating alternative hypotheses and ideas and tend to be
imaginative and oriented to people or feelings.
◉ Assimilators Answer: depend on abstract conceptualization and
reflective observation. These individuals tend to be more concerned
about abstract concepts and ideas than about people. They also tend
to focus on the logical soundness and preciseness of ideas, rather
than the ideas' practical values; they tend to work in research and
planning units.
◉ Accommodators Answer: rely mainly on active experimentation
and concrete experiences and focus on risk taking, opportunity
seeking, and action. Accommodators tend to deal with people easily
and specialize in action-oriented jobs, such as marketing and sales.
◉ Discovery learning Answer: an inclination for exploration during
learning. Discovery learners prefer subjective assessments,
interactional activities, informational methods, and active-reflective
activities.
◉ Experiential learning Answer: a desire for hands-on approaches
to instruction. Experiential learning is positively related to a
preference for action activities.
, ◉ Observational learning Answer: a preference for external stimuli
such as demonstrations and diagrams to help facilitate learning.
Observational learning is positively related to preference for
informational methods and active-reflective methods.
◉ Structured learning Answer: a preference for processing
strategies such as taking notes, writing down task steps, and so
forth. Structured learning is related to preferences for subjective
assessments.
◉ Group learning Answer: preference to work with others while
learning. Group learning is related to preferences for action and
interactional learning.
◉ Cognition Answer: the knowledge a person has about something.
Cognitions are based on perceptions of truth or reality—perceptions
that may or may not agree with reality.
◉ Affect Answer: a person's feelings about something. Similar to
emotion, we have no conscious control over affect.
◉ Intentions Answer: guide a person's behavior, but they may not
translate into actual behavior. For example, suppose you like
butterscotch ice cream. But when you go to the store, you find that
the only butterscotch ice cream has walnuts in it, and you are
