Page 1 of 87
ISA Utility Specialist (Chapters 1-7) FINAL
EXAM ALL 500 QUESTIONS AND CORRECT
ANSWERS LATEST UPDATE THIS YEAR
QUESTION: When communicating, a person's experience & __________ will influence how the
person reacts. - ANSWER-perceptions
QUESTION: Crew mobilization for a storm event is much more rapid from a __________ status.
- ANSWER-standby
QUESTION: NERC standards are specific to what line voltages? - ANSWER-200 kV & above
QUESTION: An important first step in any vegetation management program should be to asses
system conditions, which is often done through an __________. - ANSWER-inventory
QUESTION: Which type of cuts are less unacceptable? - ANSWER-internodal cuts
(e.g. topping)
1
, Page 2 of 87
QUESTION: A worker neglecting to wear cut-resistant chaps while operating a chainsaw is
committing an unsafe __________, while an employer failing to provide chaps is creating an
unsafe __________. - ANSWER-act;
condition
Q; In the U.S., enforcement of safety work rules resides with: - ANSWER-Occupational Safety &
Health Administration
(OSHA)
QUESTION: Utility pruning is the pruning of trees located in the vicinity of power lines for the
purpose of __________ __________ __________. - ANSWER-ensuring reliable service
QUESTION: A comprehensive vegetation management program should be __________ rather
than reactive, & based on principals of __________ vegetation management. - ANSWER-
proactive;
integrated
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, Page 3 of 87
QUESTION: What is a volt? - ANSWER-a unit of electrical force
QUESTION: Major storms or __________ weather events are the usual cause of power outages
over large areas. - ANSWER-catastrophic
QUESTION: Without __________, messages can have multiple meanings. - ANSWER-context
QUESTION: ISA BMPs provide a practical guide for implementing __________ __________. -
ANSWER-industry standards
QUESTION: Electrical resistance determines how much __________ is required to move
electricity along a conductor and is measured in __________. - ANSWER-energy;
ohms
QUESTION: A conductor carrying more than __________ volts would be considered a NERC line.
- ANSWER-200,000
3
, Page 4 of 87
QUESTION: Communication is both verbal & nonverbal. When a customer is confronted with
contradictory information, the person will usually believe the __________ message. - ANSWER-
nonverbal
QUESTION: Voluntary safety standards for pruning, trimming, repairing, maintaining &
removing trees, & cutting brush: - ANSWER-ANSI Z133
QUESTION: NERC standards require the reporting of all tree caused outages by __________
categories - ANSWER-three
QUESTION: A traditional cycle will schedule maintenance __________ trees grow into
conductors. - ANSWER-before
QUESTION: Which type of cuts are more acceptable? - ANSWER-nodal cuts
(e.g. drop-crotch, thinning)
4
ISA Utility Specialist (Chapters 1-7) FINAL
EXAM ALL 500 QUESTIONS AND CORRECT
ANSWERS LATEST UPDATE THIS YEAR
QUESTION: When communicating, a person's experience & __________ will influence how the
person reacts. - ANSWER-perceptions
QUESTION: Crew mobilization for a storm event is much more rapid from a __________ status.
- ANSWER-standby
QUESTION: NERC standards are specific to what line voltages? - ANSWER-200 kV & above
QUESTION: An important first step in any vegetation management program should be to asses
system conditions, which is often done through an __________. - ANSWER-inventory
QUESTION: Which type of cuts are less unacceptable? - ANSWER-internodal cuts
(e.g. topping)
1
, Page 2 of 87
QUESTION: A worker neglecting to wear cut-resistant chaps while operating a chainsaw is
committing an unsafe __________, while an employer failing to provide chaps is creating an
unsafe __________. - ANSWER-act;
condition
Q; In the U.S., enforcement of safety work rules resides with: - ANSWER-Occupational Safety &
Health Administration
(OSHA)
QUESTION: Utility pruning is the pruning of trees located in the vicinity of power lines for the
purpose of __________ __________ __________. - ANSWER-ensuring reliable service
QUESTION: A comprehensive vegetation management program should be __________ rather
than reactive, & based on principals of __________ vegetation management. - ANSWER-
proactive;
integrated
2
, Page 3 of 87
QUESTION: What is a volt? - ANSWER-a unit of electrical force
QUESTION: Major storms or __________ weather events are the usual cause of power outages
over large areas. - ANSWER-catastrophic
QUESTION: Without __________, messages can have multiple meanings. - ANSWER-context
QUESTION: ISA BMPs provide a practical guide for implementing __________ __________. -
ANSWER-industry standards
QUESTION: Electrical resistance determines how much __________ is required to move
electricity along a conductor and is measured in __________. - ANSWER-energy;
ohms
QUESTION: A conductor carrying more than __________ volts would be considered a NERC line.
- ANSWER-200,000
3
, Page 4 of 87
QUESTION: Communication is both verbal & nonverbal. When a customer is confronted with
contradictory information, the person will usually believe the __________ message. - ANSWER-
nonverbal
QUESTION: Voluntary safety standards for pruning, trimming, repairing, maintaining &
removing trees, & cutting brush: - ANSWER-ANSI Z133
QUESTION: NERC standards require the reporting of all tree caused outages by __________
categories - ANSWER-three
QUESTION: A traditional cycle will schedule maintenance __________ trees grow into
conductors. - ANSWER-before
QUESTION: Which type of cuts are more acceptable? - ANSWER-nodal cuts
(e.g. drop-crotch, thinning)
4
