QUESTIONS AND SOLUTIONS
◉ Information technology can enable departments to more efficiently
and effectively perform their core ___. Answer: Business Operations
◉ Which of the following represents the core drivers of the Information
Age? Answer: Data, Information, Business Intelligence, Knowledge
◉ Today's workers are referred to as _______________ and they use
Business Intelligence along with personal experience to make decisions
based on both information and intuition, a valuable resource for any
company. Answer: Knowledge workers
◉ What is a competitive advantage? Answer: a feature of a product or
service on which customers place a greater value than they do on similar
offerings from competitors
◉ Knowledge includes the skills, experience, and expertise coupled with
information and ___ that creates a person's intellectual resources.
Answer: Intelligence