IPPSA CHECK ON LEARNING UPDATED EXAM SCRIPT
QUESTIONS AND SOLUTIONS RATED A+
✔✔What Discretionary Elections Status is used to indicate that selections have been
completed and finalized in order to prevent auto-submission. - ✔✔Complete
✔✔An assignment may only be revoked once it has been approved. - ✔✔True
✔✔Once a Curtail/Extend action is performed with the new projected end date, what will
be the new status for assignment and workflow? - ✔✔Pending
✔✔The Change Effective Date for the Change of Position must fall within what date
range? - ✔✔The Projected Begin Date and Projected End Date
✔✔To depart a Member on an assignment, select _____ and _____. - ✔✔Other
Actions; Depart Member
✔✔To arrive a Member on an assignment, select _________ and _________' -
✔✔Other Actions; Arrive Member
✔✔Select this action to revoke the arrival at an assignment. - ✔✔Revoke Arrival
✔✔Select this action to revoke a departure for an assignment. - ✔✔Revoke Departure
✔✔When reviewing an assignment this action may be taken. - ✔✔Add an Approver
Add an Intermediate Approver
Recommend Approval
Recommend Denial
✔✔An approver may perform these actions on a Member's assignment - ✔✔Approve
Deny
Back to Draft
✔✔A case may be cancelled for these reasons: - ✔✔The Case was created in error.
The HR Professional feels that the Member has the ability to resolve the issue.
It is a duplicate case.
✔✔Where can a Member find the Top Answers page relating to HR questions? -
✔✔IPPS-A Help Center page
✔✔The Member may use ____________ to search for specific HR solutions. -
✔✔Keywords
, ✔✔What does the Frequently Asked Questions search return? - ✔✔Questions on the
chosen topic
✔✔The selection options for the Type and Detail drop-down options lists will be the
same no matter what selection you make for Category. - ✔✔False
✔✔The Member receives an email notification when their case is closed. - ✔✔True
✔✔Under what conditions may a Member reopen a case created in the IPPS-A Help
Center? - ✔✔The issue concerning the closed case resurfaced or is not resolved
✔✔Who has the ability to view a case upon its creation? - ✔✔The Member for which the
case was created
The HR Professional or Agent who created the case
An interested party who has been added to the case
✔✔An HR Professional may escalate, deescalate, or reassign a case _____. - ✔✔to
any provider group according to organizational SOPs or business rules
✔✔To search for a viable solution to resolve a case, an HR Professional may_____. -
✔✔enter key words associated with the search option
browse the library via FAQ
search Frequently Used Solutions
✔✔Before switching the Business Unit for an HR case to IT, the user should ensure that
________________. - ✔✔the issue is a legitimate system problem
✔✔In order to view documentation regarding their case sent by the HR Professional
working the case, the Member must _____. - ✔✔log into IPPS-A to access their case to
view the documentation
✔✔In order to reopen a case, its current status must be: - ✔✔Closed - Resolved
Closed - Canceled
✔✔The system automatically populates the following email recipients. - ✔✔Member
Assigned Helpdesk Agent
Assigned Provider Group
✔✔A case may be cancelled for these reasons: - ✔✔The Case was created in error.
It is a duplicate case.
✔✔A Helpdesk Agent may perform these actions from the case toolbar. - ✔✔Spell
check the case
Print the case
QUESTIONS AND SOLUTIONS RATED A+
✔✔What Discretionary Elections Status is used to indicate that selections have been
completed and finalized in order to prevent auto-submission. - ✔✔Complete
✔✔An assignment may only be revoked once it has been approved. - ✔✔True
✔✔Once a Curtail/Extend action is performed with the new projected end date, what will
be the new status for assignment and workflow? - ✔✔Pending
✔✔The Change Effective Date for the Change of Position must fall within what date
range? - ✔✔The Projected Begin Date and Projected End Date
✔✔To depart a Member on an assignment, select _____ and _____. - ✔✔Other
Actions; Depart Member
✔✔To arrive a Member on an assignment, select _________ and _________' -
✔✔Other Actions; Arrive Member
✔✔Select this action to revoke the arrival at an assignment. - ✔✔Revoke Arrival
✔✔Select this action to revoke a departure for an assignment. - ✔✔Revoke Departure
✔✔When reviewing an assignment this action may be taken. - ✔✔Add an Approver
Add an Intermediate Approver
Recommend Approval
Recommend Denial
✔✔An approver may perform these actions on a Member's assignment - ✔✔Approve
Deny
Back to Draft
✔✔A case may be cancelled for these reasons: - ✔✔The Case was created in error.
The HR Professional feels that the Member has the ability to resolve the issue.
It is a duplicate case.
✔✔Where can a Member find the Top Answers page relating to HR questions? -
✔✔IPPS-A Help Center page
✔✔The Member may use ____________ to search for specific HR solutions. -
✔✔Keywords
, ✔✔What does the Frequently Asked Questions search return? - ✔✔Questions on the
chosen topic
✔✔The selection options for the Type and Detail drop-down options lists will be the
same no matter what selection you make for Category. - ✔✔False
✔✔The Member receives an email notification when their case is closed. - ✔✔True
✔✔Under what conditions may a Member reopen a case created in the IPPS-A Help
Center? - ✔✔The issue concerning the closed case resurfaced or is not resolved
✔✔Who has the ability to view a case upon its creation? - ✔✔The Member for which the
case was created
The HR Professional or Agent who created the case
An interested party who has been added to the case
✔✔An HR Professional may escalate, deescalate, or reassign a case _____. - ✔✔to
any provider group according to organizational SOPs or business rules
✔✔To search for a viable solution to resolve a case, an HR Professional may_____. -
✔✔enter key words associated with the search option
browse the library via FAQ
search Frequently Used Solutions
✔✔Before switching the Business Unit for an HR case to IT, the user should ensure that
________________. - ✔✔the issue is a legitimate system problem
✔✔In order to view documentation regarding their case sent by the HR Professional
working the case, the Member must _____. - ✔✔log into IPPS-A to access their case to
view the documentation
✔✔In order to reopen a case, its current status must be: - ✔✔Closed - Resolved
Closed - Canceled
✔✔The system automatically populates the following email recipients. - ✔✔Member
Assigned Helpdesk Agent
Assigned Provider Group
✔✔A case may be cancelled for these reasons: - ✔✔The Case was created in error.
It is a duplicate case.
✔✔A Helpdesk Agent may perform these actions from the case toolbar. - ✔✔Spell
check the case
Print the case
