OPSM 330 Exam 2 Questions with Correct Answers Latest Update 2025/2026
A tool that is not used for quality management is ________.
A. Flowchart
B. Histogram
C. Perato Analysis
D. Redesign
E. Check sheets - Answers D
The four dimensions of quality that are sometimes used to determine fitness for use of a
product are ______.
A. performance, special features, durability, and service after sale
B. performance, special features, conformance, and reliability
C. special features, conformance, reliability, and durability
D. performance, conformance, reliability, and durability
E. special features, conformance, durability, and service after sale - Answers B
A tool that depicts process variation graphically is a(n) _________.
A. Affinity diagram
B. Check list
C. Control Chart
D. Flow Chart
E. Relationship diagram - Answers C
Which isn't a cost of quality?
A. Prevention cost
B. External failure
C. Extended Service Contracts
D. Internal failure
E. Appraisal costs - Answers C
,Lost production time, scrap, and rework are examples of ________.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers A
Costs of inspectors, testing, test equipment, and labs are examples of ________.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers C
Warranty service, processing of complaints, and costs of litigation are examples of ________.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers B
Quality planning and administration, quality training, and quality control procedures are
examples of _______.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers D
Fixing a problem will often cost money; to minimize these costs it is best to find and fix the
, problem _______.
A. just before shipping our product to the customer
B. immediately after we complete the last operation
C. during the design phase
D. just before we begin the first production operation
E. regardless of when you fix the problem, costs are about the same - Answers C
ISO 9000 standards do not have a requirement for ________.
A. resource
B. remedial
C. systems
D. training
E. management - Answers D
ISO 9000 currently requires _____ of a certified organization.
A. Quarterly reporting
B. Product diversity
C. Annual audits
D. A minimum of four supervisory levels
E. Continuous improvement - Answers E
Which of the following is an element of TQM?
A. continuous improvement
B. competitive benchmarking
C. employee empowerment
D. team approach
E. all of the above - Answers E
The tool that is useful in documenting the current process is:
A tool that is not used for quality management is ________.
A. Flowchart
B. Histogram
C. Perato Analysis
D. Redesign
E. Check sheets - Answers D
The four dimensions of quality that are sometimes used to determine fitness for use of a
product are ______.
A. performance, special features, durability, and service after sale
B. performance, special features, conformance, and reliability
C. special features, conformance, reliability, and durability
D. performance, conformance, reliability, and durability
E. special features, conformance, durability, and service after sale - Answers B
A tool that depicts process variation graphically is a(n) _________.
A. Affinity diagram
B. Check list
C. Control Chart
D. Flow Chart
E. Relationship diagram - Answers C
Which isn't a cost of quality?
A. Prevention cost
B. External failure
C. Extended Service Contracts
D. Internal failure
E. Appraisal costs - Answers C
,Lost production time, scrap, and rework are examples of ________.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers A
Costs of inspectors, testing, test equipment, and labs are examples of ________.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers C
Warranty service, processing of complaints, and costs of litigation are examples of ________.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers B
Quality planning and administration, quality training, and quality control procedures are
examples of _______.
A. internal failure costs
B. external failure costs
C. appraisal costs
D. prevention costs
E. replacement costs - Answers D
Fixing a problem will often cost money; to minimize these costs it is best to find and fix the
, problem _______.
A. just before shipping our product to the customer
B. immediately after we complete the last operation
C. during the design phase
D. just before we begin the first production operation
E. regardless of when you fix the problem, costs are about the same - Answers C
ISO 9000 standards do not have a requirement for ________.
A. resource
B. remedial
C. systems
D. training
E. management - Answers D
ISO 9000 currently requires _____ of a certified organization.
A. Quarterly reporting
B. Product diversity
C. Annual audits
D. A minimum of four supervisory levels
E. Continuous improvement - Answers E
Which of the following is an element of TQM?
A. continuous improvement
B. competitive benchmarking
C. employee empowerment
D. team approach
E. all of the above - Answers E
The tool that is useful in documenting the current process is:
