Business English (SSBE111-3B1)

This document contains the FORMAT of a SHORT FORMAL INVESTIGATIVE REPORT. Most effective when used along with 'Unit 4 - PART 1: Report Writing'. This document is extremely helpful when writing a SHORT FORMAL INVESTIGATIVE REPORT because it is an essential guideline and will ensure that your report is accurate, effective and informative.

In this unit, you will learn about business letters and the influence they have on how a company is perceived so that you can write effective business letters. LEARNING OUTCOMES - Write an effective business letter - Distinguish the difference in tone between a letter of enquiry, acknowledgement, complaint, collection, adjustment and letters to the press. - Write a letter of complaint. - Write an efficient summary of a piece of writing.

In this topic you will learn why communicating effectively in the business environment is important. Please see the table of contents in the preview pages to see if this document contains what you need.

This topic will introduce you to common communication barriers and help you to avoid or minimise their interference in the communication process. Please see the table of contents in the preview pages to see if this document contains what you need.

In this topic you will learn about the communication process and why communicating effectively in the business environment is important. Please see the table of contents in the preview pages to see if this document contains what you need.