CPRP Operations Exam 2023

What you have to do - Answer- Operations management - Answer- Concerned with the successful planning, management, and maintenance of a park and recreation agency's facilities and park areas Capital improvement - Answer- Decisions are typically drawn from an agency's comprehensive, master, and/or strategic planning documents Comprehensive plan - Answer- Serve as the overall plan for the entire agency and its operations. Utilized to identify short and long term priorities for a park and recreation agency. The plan includes the agency's goals and policies, development standards for parks. facility assessment data, agency inventories, socio-demographic data for the community and identification of park or other facility deficiencies Master Plan - Answer- Subset of the agency's comprehensive master plan and tend to focus on an agency's specific physical resource. Typically updated every 10 years and are driven by data obtained from the agency's constituencies and available resources Strategic plan - Answer- Development or revision of an agency's mission and vision. Guided by the agency's mission and vision a lost of strategic priorities, goals, and objectives are typically developed with this plan. An action plan for achieving the goals and objectives is also included in the strategic plan Capital improvements - Answer- Land acquisition, park and building construction/renovation. Often, equipment that are expensive, non-expendable, and serviceable for many years are included in the capital budget A schedule of outstanding bond debt - Answer- Typically includes a description of all debt issued by the agency; the purpose for which the debt was issued; the issue and maturity dates; the amounts outstanding at the end of the current fiscal year; and the amounts of principal and interest payments that must be made during the upcoming fiscal year. Capital outlays schedule - Answer- Provides the agency with a list of each park area, facility, and major piece of equipment. Should be considered part of a long term (at least 5 years) financial plan to forecast spending. Contractors and concessionaires - Answer- Temporary expansion of the agency's staff and skill base. When working with these groups, a contract should be developed outlining the scope of duty, agency oversight, and performance standards. Progress reports - Answer- Reports and records of the contractors, consultants, and concessionaires. Inspections - Answer- Agencies should periodically inspect the work on contractors and concessionaires. Review of complaints - Answer- Review complaints regarding the contractors performance Citizen Survey - Answer- Review of end user satisfaction Internal customer service - Answer- Organization of information, convey values to staff, coordination of organizational systems, crisis communication 1. Expectations of the customer 2. Relationship between the customer's expectations and their actual experiences with the agency 3. Post-experience reflection by the customer - Answer- Primary elements influencing a customer's quality perceptions: -An environment that promotes organizational commitment and support among employees -A clearly defined customer base -An evaluation of current service quality levels within the agency's programs, facilities, and service areas -Development of a service improvement plan -Ongoing monitoring and assessment of service levels among customers and staff - Answer- Customer service training programs should include: Leisure experiences - Answer- Major responsibility of the park and recreation professional is to facilitate: Facility, equipment, supplies, or unique services needed for a specific activity - Answer- Facilitating a leisure experience for patrons will only involve providing them: Central location and program location - Answer- Two types of walk-in registration methods Central location - Answer- Typically occur at agency's main office Program locations - Answer- Occur where the program will be held. Can be prone to more cash handling problems for the agency and requires more travel time for participants who wish to register for several programs Mail-in registration - Answer- Allows for the most scheduling flexibility -Today's date -Participant's contact info -Selected program -Program fee -Who to write the check to -Info on post-registration specifics -A liability release form -Payment method info -Instructions about where to send the registration - Answer- Program registration form contains: -Make sure agency has enough staff to handle the registration needs -Coordinate registration and reservation times with the local customs -Develop a well organized plan for queing procedures -Utilize clear and concise registration/reservation forms -Ensure adequate registration forms and pens/pencils are available - Answer- A well organized registration process includes: Waste prevention, recycling, and composting - Answer- EPA encourages agencies to implement procedures to reduce the amount of waste requiring disposal through the following practices: Waste prevention - Answer- Procedures should be implemented to reduce the amount of waste produced by the agency Recycling - Answer- Procedures that support the recovery of useful material Composting - Answer- Materials such as leaves, organic waste, food scraps, yard trimmings produce a natural fertilizer Energy management plan - Answer- Plan should focus on purchasing clean and reliable energy at the lowest cost, replacing old equipment with new efficient technologies, and operating consuming equipment properly Energy accounting system - Answer- Provides the agency with the ability to track and measure success (or lack of) energy efficient strategies Green practices - Answer- From administration to the front line, the park and rec agency must promote a workplace environment that encourages _______ Leadership in Energy and Environmental Design - Answer- LEED LEED - Answer- Certifications based on the agency's performance in the areas of sustainable site development, water savings, energy efficiency, materials selection, and indoor environmental quality Silver, Gold, Platinum - Answer- Levels of LEED Minimal level of park maintenance - Answer- Maintain an area so it does not present an unsafe or hazardous environment, there are no premise defects and there are no health hazards present Highest level of park maintenance - Answer- Assures maximum occupant safety and comfort as well as their sensation of well-being Turf care, fertilizer, irrigation, litter control, pruning, disease and disease control, snow removal, lighting, surfaces, repairs, inspections, floral planting, restrooms, and special features - Answer- Tasks that must be done to maintain a park -Visibility of the area -Desired state of landscaping condition -Intensity of use - Answer- Maintenance based criteria Maintenance standards - Answer- How the task should be done Maintenance productivity standards - Answer- How long it takes to complete a task Routine maintenance - Answer- Encompass the activities that preserve or improve the appearance of a facility or piece of equipment Housekeeping - Answer- Cleaning schedule, not routine maintenance Work order - Answer- A formal memo requesting that specific maintenance services be performed Preventative maintenance - Answer- Is undertaken to prolong the life of equipment thereby preventing its premature failure 1. Determine the nature of the mechanics of the piece of equipment? 2. Cost of the equipment? 3. How central is the equipment to service delivery? - Answer- Frequency of preventative maintenance program depends on three factors Preventative maintenance - Answer- Planned maintenance that is scheduled as part of the maintenance crew's ongoing work responsibilities Site plans - Answer- Clear, accurate scale depiction of the dimensions and angles of a proposed facility and/or park area -Location of building lines -Finished grades -Ground elevations -Easements -Proposed modifications -Graphic representation - Answer- Included in a site plan -Assess the site plan for legitimacy -Ensure the site plan is compliant with objective standards -Ensure the site plan is consistent with the agency's master plan -Include a discretionary review by other community partners/agencies - Answer- When reviewing a site plan. you should do the following: Facility inspections - Answer- Ensuring patron safety is one of the primary reasons to conduct _________. Typically use a check list