Organisational
Performance
Creative thinking = Identifying a problem that the consumer is not aware of yet and finding a way to solve that problem.
Problem solving
techniques:
Value Chain Analysis:
Pros and Cons Chart: Decision Tree:
- Concept of adding value for the customer is the aim
- Decision based on advantages - Visual representation like a flow
– satisfied customers
and disadvantages of an option chart of different outcomes to a
- Manufacturing environment easy to add value
- Done in a table single event
- Raw material – input – transformed into finished
- Weigh up alternatives - Can see consequences
products – output
- Yes and no questions lead to new
- Difficult to see added value for services – use of
answers
time and knowledge in intangible
PESTLE: - Non-core activities in business may not add value
SWOT:
- Factors that have an impact on
- Identify strengths, weaknesses,
business
opportunities, and threats
- Strategies to overcome and Resource Bases Approach:
grow - Find out which resources are of strategic
importance to business
- Resources that can assist the business to
RIMS = Rational Interaction for Moral have the competitive edge
Sensitivity Strategy: - Resources may be tangible and intangible
- Creative solutions necessary
- Solution shout also benefit society
- Participants discussing problem are equal
The Delphi Technique:
- Method to obtain opinions of experts
on topics
Balanced Score Card:
- No face to face
- BSC describes the key outcomes that the business
- Anonymous
would like to measure in order to improve the
- No subjectivity or personal opinions
outcomes
- Forces management to focus on important issues
Performance
Creative thinking = Identifying a problem that the consumer is not aware of yet and finding a way to solve that problem.
Problem solving
techniques:
Value Chain Analysis:
Pros and Cons Chart: Decision Tree:
- Concept of adding value for the customer is the aim
- Decision based on advantages - Visual representation like a flow
– satisfied customers
and disadvantages of an option chart of different outcomes to a
- Manufacturing environment easy to add value
- Done in a table single event
- Raw material – input – transformed into finished
- Weigh up alternatives - Can see consequences
products – output
- Yes and no questions lead to new
- Difficult to see added value for services – use of
answers
time and knowledge in intangible
PESTLE: - Non-core activities in business may not add value
SWOT:
- Factors that have an impact on
- Identify strengths, weaknesses,
business
opportunities, and threats
- Strategies to overcome and Resource Bases Approach:
grow - Find out which resources are of strategic
importance to business
- Resources that can assist the business to
RIMS = Rational Interaction for Moral have the competitive edge
Sensitivity Strategy: - Resources may be tangible and intangible
- Creative solutions necessary
- Solution shout also benefit society
- Participants discussing problem are equal
The Delphi Technique:
- Method to obtain opinions of experts
on topics
Balanced Score Card:
- No face to face
- BSC describes the key outcomes that the business
- Anonymous
would like to measure in order to improve the
- No subjectivity or personal opinions
outcomes
- Forces management to focus on important issues
