1
These notes have been compiled using the following articles from: NSS/ SACI NOV 2019, NSS/ SACI NOV 2020, NSS/ SACI NOV 2021, NSS/ SACI NOV
2022, NSS/ SACI NOV 2023, NSS/ SACI NOV 2024 & NSS/ SACI NOV 2025.
This information and these answers come from the memoranda (there are more possible
answers). Some information is repeated - I want to show you the different ways the same
information is asked. I encourage you to answer the calculation/illustration questions.
To make optimal use of this document, you must learn/revise the study notes for Term 1, 2
and prelim examination, contact to purchase the full year
package.
Note: Some questions in the exam require you to write your answer in paragraph
format. In these notes, the answers are presented pointwise so that you can learn and
memorize them more easily. Use the points to write a flowing paragraph in the exam.
Purpose of this document:
• To be your complete revision guide for the 2026 Final Exam.
• To show you which topics have already been covered in Term 1/Term 2 and where you
can review them.
• To include new content and case studies from the Record and 2023/2024/2025 Final
papers for you.
• To make sure you don't miss any possible exam question.
Good luck: Juffrou Ansie
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 2
Content
Map work and tour planning 2
Tour budgets 7
Local, regional and international tourism (market share) 18
Marketing South Africa as a destination 22
Foreign exchange and currencies 24
International payment methods 25
Sustainable and responsible tourism 30
World Heritage Sites in South Africa 34
Customer feedback and satisfaction strategies 39
Professional image, service ethics and conditions of employment 40
Map work and tour planning
Review your Term 1 notes.
CASE STUDYNSC NOVEMBER: TOURISM 2019
The Springbok team's flight will depart from OR Tambo International Airport to Haneda
Airport in Tokyo on 8 September 2019 at 20:00. After 12 hours, they will arrive at Hong
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 3
Kong Airport for a 2 hour and 30-minute layover. From there, they will fly another 3 hours
to their destination.
Calculate the total flying time for the Springbok team.
Calculate the time and date of the Springbok team's arrival in Tokyo.
The match between the Springboks and New Zealand promises to be one of the
highlights of the World Cup tournament. Calculate the time and date that people in
South Africa can watch the match live.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 4
England plays France on 12 October at 17:15 (local time). Calculate the time and date
that people in London can watch the match live. The United Kingdom uses daylight
saving time from 31 March to 27 October.
____________________________________________
Faf du Plessis, the Protea cricket captain, visits the nearest Bureau de Changes before
their flight to London, England. He wants to exchange R5 000 for England's currency to
use as spending money during the Cricket World Cup. Calculate the amount he will
take with him.
When he arrives back in South Africa he has £14,50 left. Calculate the amount in Rand
he will receive.
__________________________________________________________________
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
These notes have been compiled using the following articles from: NSS/ SACI NOV 2019, NSS/ SACI NOV 2020, NSS/ SACI NOV 2021, NSS/ SACI NOV
2022, NSS/ SACI NOV 2023, NSS/ SACI NOV 2024 & NSS/ SACI NOV 2025.
This information and these answers come from the memoranda (there are more possible
answers). Some information is repeated - I want to show you the different ways the same
information is asked. I encourage you to answer the calculation/illustration questions.
To make optimal use of this document, you must learn/revise the study notes for Term 1, 2
and prelim examination, contact to purchase the full year
package.
Note: Some questions in the exam require you to write your answer in paragraph
format. In these notes, the answers are presented pointwise so that you can learn and
memorize them more easily. Use the points to write a flowing paragraph in the exam.
Purpose of this document:
• To be your complete revision guide for the 2026 Final Exam.
• To show you which topics have already been covered in Term 1/Term 2 and where you
can review them.
• To include new content and case studies from the Record and 2023/2024/2025 Final
papers for you.
• To make sure you don't miss any possible exam question.
Good luck: Juffrou Ansie
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 2
Content
Map work and tour planning 2
Tour budgets 7
Local, regional and international tourism (market share) 18
Marketing South Africa as a destination 22
Foreign exchange and currencies 24
International payment methods 25
Sustainable and responsible tourism 30
World Heritage Sites in South Africa 34
Customer feedback and satisfaction strategies 39
Professional image, service ethics and conditions of employment 40
Map work and tour planning
Review your Term 1 notes.
CASE STUDYNSC NOVEMBER: TOURISM 2019
The Springbok team's flight will depart from OR Tambo International Airport to Haneda
Airport in Tokyo on 8 September 2019 at 20:00. After 12 hours, they will arrive at Hong
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 3
Kong Airport for a 2 hour and 30-minute layover. From there, they will fly another 3 hours
to their destination.
Calculate the total flying time for the Springbok team.
Calculate the time and date of the Springbok team's arrival in Tokyo.
The match between the Springboks and New Zealand promises to be one of the
highlights of the World Cup tournament. Calculate the time and date that people in
South Africa can watch the match live.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 4
England plays France on 12 October at 17:15 (local time). Calculate the time and date
that people in London can watch the match live. The United Kingdom uses daylight
saving time from 31 March to 27 October.
____________________________________________
Faf du Plessis, the Protea cricket captain, visits the nearest Bureau de Changes before
their flight to London, England. He wants to exchange R5 000 for England's currency to
use as spending money during the Cricket World Cup. Calculate the amount he will
take with him.
When he arrives back in South Africa he has £14,50 left. Calculate the amount in Rand
he will receive.
__________________________________________________________________
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
