Business Studies
Team performance assessment and conflict
management
Criteria for successful team performance
Interpersonal attitudes and behaviour
Members have a positive attitude of support and motivation towards each other.
Good/Sound interpersonal relationships will ensure job satisfaction/increase
productivity of the team.
Team members work together passionately to achieve a common goal.
Team leader acknowledges/gives credit to members for positive contributions.
Shared values/Mutual trust and support
Team members respect/trust one another despite differences that may exist among
the team.
The experiences/knowledge/skills of other team members are
acknowledged/respected.
Perform team tasks with integrity/pursuing responsibility/meeting team deadlines
with necessary commitment to team work.
Communication
The role/s of every team member is set out in the procedures that the team must
adhere to.
Good communication between team members may result in quick decisions
Quality feedback improves the morale of the team.
Honest discussions lead to effective solutions of problems
Co-operation/Collaboration
Each team member knows exactly what they are expected to do because the goals
are clear/realistic.
Team members are willing to work with one another in pursuit of the goals of the
team.
Cooperate with management to achieve team/business objectives.
All members take part in decision making.
Characteristics of successful team performance
There is a climate of respect/trust and honesty.
Share a set of team values and implement group decisions.
Successful teams have sound intra-team relations.
Teams value the contributions of individual members and reach consensus on
differences.
Team members enjoy open communication and deal with items of conflict
immediately.
, Stages of team development
Forming
This is the first stage of team development in which team members are introduced
to one another.
Team members observe one another’s behaviour and are polite to each other.
Team members shows mutual respect, and they feel comfortable.
This stage is characterised by focussing on the routine and administrative details of
the goals of the team.
Storming
Conflict occurs among team member after the forming stage is concluded.
Team members with different ideas exchange these ideas, which leads to conflict.
Team members oppose the ideas of others when they do not correspond with their
ideas.
There may be power struggles for the position of team leader.
At times the storming stage is often resolved quickly, but if it is not resolved the
team won’t move further than this stage
Norming/Reconciliation/Settling
During this stage, team members compromise their ideas and accept that they
need to work in harmony with one another.
Team members come to an agreement and reach consensus.
The duties and responsibilities of all the team members are set out and agreed to.
Team performance assessment and conflict
management
Criteria for successful team performance
Interpersonal attitudes and behaviour
Members have a positive attitude of support and motivation towards each other.
Good/Sound interpersonal relationships will ensure job satisfaction/increase
productivity of the team.
Team members work together passionately to achieve a common goal.
Team leader acknowledges/gives credit to members for positive contributions.
Shared values/Mutual trust and support
Team members respect/trust one another despite differences that may exist among
the team.
The experiences/knowledge/skills of other team members are
acknowledged/respected.
Perform team tasks with integrity/pursuing responsibility/meeting team deadlines
with necessary commitment to team work.
Communication
The role/s of every team member is set out in the procedures that the team must
adhere to.
Good communication between team members may result in quick decisions
Quality feedback improves the morale of the team.
Honest discussions lead to effective solutions of problems
Co-operation/Collaboration
Each team member knows exactly what they are expected to do because the goals
are clear/realistic.
Team members are willing to work with one another in pursuit of the goals of the
team.
Cooperate with management to achieve team/business objectives.
All members take part in decision making.
Characteristics of successful team performance
There is a climate of respect/trust and honesty.
Share a set of team values and implement group decisions.
Successful teams have sound intra-team relations.
Teams value the contributions of individual members and reach consensus on
differences.
Team members enjoy open communication and deal with items of conflict
immediately.
, Stages of team development
Forming
This is the first stage of team development in which team members are introduced
to one another.
Team members observe one another’s behaviour and are polite to each other.
Team members shows mutual respect, and they feel comfortable.
This stage is characterised by focussing on the routine and administrative details of
the goals of the team.
Storming
Conflict occurs among team member after the forming stage is concluded.
Team members with different ideas exchange these ideas, which leads to conflict.
Team members oppose the ideas of others when they do not correspond with their
ideas.
There may be power struggles for the position of team leader.
At times the storming stage is often resolved quickly, but if it is not resolved the
team won’t move further than this stage
Norming/Reconciliation/Settling
During this stage, team members compromise their ideas and accept that they
need to work in harmony with one another.
Team members come to an agreement and reach consensus.
The duties and responsibilities of all the team members are set out and agreed to.
