Business Studies
Creative thinking and problem-solving
Problem Solving
Differences between decision making and problem-solving
Problem-solving steps and their application
, Problem-solving techniques
Delphi Technique
Businesses use the Delphi technique to gain a consensus regarding future trends
and projections using a systematic process of information gathering.
Ways in which the business can apply the Delphi Technique
The business must invite a panel of experts to research the challenge/s it might be
facing.
Experts do not have to be in one place and will be contacted individually.
A questionnaire consisting of questions to gather information from the experts
regarding the challenge/s of the business must be designed.
The experts will then be requested to send individual responses to the
questionnaire.
Impact of the Delphi Technique
Positives/Advantages
Businesses may use a group of experts without bringing them together.
The experts will give the business clear ideas or solutions on how to improve
productivity and/or profitability.
Information received from experts can be used to solve complex business problems.
Experts may give honest, credible opinions because they do not have a direct,or
personal interest in the business.
Negatives/Disadvantages
It is an expensive technique to use because of its high administrative costs.
It may be time-consuming and complicated to analyse data received from experts,
and to set new questionnaires.
Not all experts are willing or interested to give feedback or to complete
questionnaires.
If the experts are not well chosen, some might not have an in-depth knowledge of
certain topics
Force Field Analysis
The idea behind Force Field Analysis is that the business must weigh up the driving
forces (advantages) and restraining forces (disadvantages) against each other, and
then decide if changes must take place.
Ways in which the business can apply Force Field Analysis
Describe the current situation or problem and the desired situation and write it in
the middle or on top for everyone to see.
List all driving/pros and restraining/cons forces that will support and resist change.
Allocate a score to each force using a numerical scale, where 1 is weak and 5 is
strong.
Choose the force with the highest score as the solution.
Creative thinking and problem-solving
Problem Solving
Differences between decision making and problem-solving
Problem-solving steps and their application
, Problem-solving techniques
Delphi Technique
Businesses use the Delphi technique to gain a consensus regarding future trends
and projections using a systematic process of information gathering.
Ways in which the business can apply the Delphi Technique
The business must invite a panel of experts to research the challenge/s it might be
facing.
Experts do not have to be in one place and will be contacted individually.
A questionnaire consisting of questions to gather information from the experts
regarding the challenge/s of the business must be designed.
The experts will then be requested to send individual responses to the
questionnaire.
Impact of the Delphi Technique
Positives/Advantages
Businesses may use a group of experts without bringing them together.
The experts will give the business clear ideas or solutions on how to improve
productivity and/or profitability.
Information received from experts can be used to solve complex business problems.
Experts may give honest, credible opinions because they do not have a direct,or
personal interest in the business.
Negatives/Disadvantages
It is an expensive technique to use because of its high administrative costs.
It may be time-consuming and complicated to analyse data received from experts,
and to set new questionnaires.
Not all experts are willing or interested to give feedback or to complete
questionnaires.
If the experts are not well chosen, some might not have an in-depth knowledge of
certain topics
Force Field Analysis
The idea behind Force Field Analysis is that the business must weigh up the driving
forces (advantages) and restraining forces (disadvantages) against each other, and
then decide if changes must take place.
Ways in which the business can apply Force Field Analysis
Describe the current situation or problem and the desired situation and write it in
the middle or on top for everyone to see.
List all driving/pros and restraining/cons forces that will support and resist change.
Allocate a score to each force using a numerical scale, where 1 is weak and 5 is
strong.
Choose the force with the highest score as the solution.
