Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
ademic In
Ac sti
te
tu
Eli
te
W
er
de
a
h
eG M
raduates Ar e
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests
and notes are intended SOLELY for educational purposes and as a guide to help
students understand academic concepts and improve their writing skills. These
materials should not be submitted as final work, as doing so may constitute academic
dishonesty. Students are encouraged to use them as reference points, develop their
own understanding and produce original work that reflects their knowledge and critical
thinking. Students are also encouraged to regenerate their own (personalized)
solutions paying particular attention to module contents as prescribed by module
facilitators, lecturers and supervisors. If this document is plagiarized by the users and
fails, ELITE ACADEMIC INSTITUTE should not be rendered accountable since the
contents in this document only give learners a kick-start on what is expected of them
from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
MNO3703 – TOTAL QUALITY MANAGEMENT
EXAMINATION ANSWERS
UNISA
Declaration
I declare that all answers contained in this document are my own work. I used AI as a permitted
study aid to assist in organising and articulating my knowledge, as approved by the lecturer.
All intellectual content reflects my understanding of the prescribed TQM material.
3|Page
, Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
SECTION A: MULTIPLE-CHOICE QUESTIONS
All 20 questions answered. Answers are summarised in the table below, followed by
justification for each answer.
Question Answer Question Answer
1.1 1 1.11 2
1.2 3 1.12 4
1.3 1 1.13 2
1.4 3 1.14 5
1.5 1 1.15 2
1.6 1 1.16 1
1.7 1 1.17 2
1.8 2 1.18 1
1.9 4 1.19 4
1.10 1 1.20 2
Justifications for Multiple-Choice Answers
1.1 – Answer: 1
TQM is a holistic management philosophy that integrates all organisational elements.
Oakland (2014) describes TQM's major features as encompassing teams, systems,
tools, communication, culture, commitment, processes, customers and suppliers.
Options 2–5 describe sub-components or isolated practices rather than the
overarching model.
1.2 – Answer: 3
The process of control involves providing feedback to keep all functions on track (Dale
et al., 2016). Control mechanisms monitor outputs against standards and trigger
corrective action when deviations occur. Options 1 and 5 relate to strategy and service
quality respectively, while options 2 and 4 describe supply chain or credibility
concepts.
1.3 – Answer: 1
4|Page
ademic In
Ac sti
te
tu
Eli
te
W
er
de
a
h
eG M
raduates Ar e
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests
and notes are intended SOLELY for educational purposes and as a guide to help
students understand academic concepts and improve their writing skills. These
materials should not be submitted as final work, as doing so may constitute academic
dishonesty. Students are encouraged to use them as reference points, develop their
own understanding and produce original work that reflects their knowledge and critical
thinking. Students are also encouraged to regenerate their own (personalized)
solutions paying particular attention to module contents as prescribed by module
facilitators, lecturers and supervisors. If this document is plagiarized by the users and
fails, ELITE ACADEMIC INSTITUTE should not be rendered accountable since the
contents in this document only give learners a kick-start on what is expected of them
from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
MNO3703 – TOTAL QUALITY MANAGEMENT
EXAMINATION ANSWERS
UNISA
Declaration
I declare that all answers contained in this document are my own work. I used AI as a permitted
study aid to assist in organising and articulating my knowledge, as approved by the lecturer.
All intellectual content reflects my understanding of the prescribed TQM material.
3|Page
, Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
SECTION A: MULTIPLE-CHOICE QUESTIONS
All 20 questions answered. Answers are summarised in the table below, followed by
justification for each answer.
Question Answer Question Answer
1.1 1 1.11 2
1.2 3 1.12 4
1.3 1 1.13 2
1.4 3 1.14 5
1.5 1 1.15 2
1.6 1 1.16 1
1.7 1 1.17 2
1.8 2 1.18 1
1.9 4 1.19 4
1.10 1 1.20 2
Justifications for Multiple-Choice Answers
1.1 – Answer: 1
TQM is a holistic management philosophy that integrates all organisational elements.
Oakland (2014) describes TQM's major features as encompassing teams, systems,
tools, communication, culture, commitment, processes, customers and suppliers.
Options 2–5 describe sub-components or isolated practices rather than the
overarching model.
1.2 – Answer: 3
The process of control involves providing feedback to keep all functions on track (Dale
et al., 2016). Control mechanisms monitor outputs against standards and trigger
corrective action when deviations occur. Options 1 and 5 relate to strategy and service
quality respectively, while options 2 and 4 describe supply chain or credibility
concepts.
1.3 – Answer: 1
4|Page
