*Certified Distinction Grade Work* Contains and covers all aspect of Unit 28 Learning Aim A,B, and C with the highest quality: Learning aim A: Investigate the role of branding in a selected business Learners will understand the principles of branding, the value of a brand and the benefits and drawbacks of branding to a business. A1 Principles of branding • Product: good or service. • Branding: the elements that define the image, ethos and tone of a business and its products. • Bran...

*Certified Distinction Grade Work* Contains and covers all aspect of Unit 14 Investigating Customer Service Learning Aim A,B, and C with the highest quality: Contains every pass merit and distinction tasks: p1,p2,p3,p4,p5,p6,m1,m2,m3,d1,d2,d3 A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries...