Unit 11 Relationship Marketing

This is an essay for unit 11 relationship marketing, which includes P1,P2,P3,P5,M1,M2,D1.

This essay is unit 11, relationship marketing which consists of P1, P2, M1, D1

My document is full of all the information a college student would need to write their essay. It includes all the information that would be in the study case and is very easy to read from. It clearly contains p1,p2,p3,m1 and m2.

You are tasked with producing either an A3 or an A4 factsheet, which incorporates the following information (P1): (Please include some images and reference any quotes.) • A definition of the history/development of Relationship Marketing. To do this you should include the following: • Describe what Relationship Marketing is. • Why it is important to build long-term relationships of mutual advantage with customers. • Why the functions of customer service and quality in relationship marketi...

You are required to produce a leaflet, which explains the steps that Richer Sounds took to develop Relationship Marketing, and the reasons why they chose to develop it. (You can use examples from the owner’s book to explain your reasoning.) Please include images. (P2) Evidence required: Individual leaflet

Next you need to produce an Employee Guide of 400-600 words, which develops your work from Task 2a. Using the Richer Sounds website for and analyse how their advertisements/website help to promote an ongoing relationship with the customer, and how they can be used to support the company’s aims and objectives. Please include images. (M1) Evidence required: An Employee Guide (400-600 words)

Finally, you will need to produce a report of 400-600 words. In this section, you will evaluate the contribution of Relationship Marketing activities to the effectiveness of the marketing function within your selected business. One aspect to consider is customer feedback. (D1) Evidence required: An Individual Report (400-600 words)

You are tasked with planning and constructing a 5-7 minute PowerPoint presentation, which describes the current techniques used by Richer Sounds to retain customers. Please include some images. (P3) Evidence required: A PowerPoint presentation.