MBA 704 Exam Questions and Answers
Graded A+
organizational behavior - Correct answer-a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviors of individuals and
groups in organizations
what are the methods of knowing? - Correct answer-experience, intuition,
authority, science
what is the scientific method? - Correct answer-theory, hypotheses, data, &
verification
job performance - Correct answer-the value of the set of employee behaviors that
contribute, either positively or negatively, to organizational goal accomplishment
task performance - Correct answer-The behaviors directly involved in transforming
organizational resources into the goods or services an organization produces (the
behaviors included in a job description)
what is task performance typically a mix of? - Correct answer-Routine task
performance
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, Adaptive task performance
Creative task performance
how do we identify the mix of task performance? - Correct answer-job analysis
how to do a job analysis - Correct answer--generate a list of activities involved in
the job
-rate the tasks on frequency & importance
-use most frequent & important tasks to define task performance
citizenship behavior - Correct answer-voluntary employee activities that may or
may not be rewarded but that contribute to the organization by improving the
overall quality of the setting in which work takes place
types of citizenship behaviors - Correct answer-organizational & interpersonal
what are the interpersonal citizenship behaviors - Correct answer--helping
-courtesy
-sportsmanship
helping - Correct answer-Assisting coworkers who have heavy workloads, aiding
them with personal matters, and showing new employees the ropes when they are
first on the job.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Graded A+
organizational behavior - Correct answer-a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviors of individuals and
groups in organizations
what are the methods of knowing? - Correct answer-experience, intuition,
authority, science
what is the scientific method? - Correct answer-theory, hypotheses, data, &
verification
job performance - Correct answer-the value of the set of employee behaviors that
contribute, either positively or negatively, to organizational goal accomplishment
task performance - Correct answer-The behaviors directly involved in transforming
organizational resources into the goods or services an organization produces (the
behaviors included in a job description)
what is task performance typically a mix of? - Correct answer-Routine task
performance
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Adaptive task performance
Creative task performance
how do we identify the mix of task performance? - Correct answer-job analysis
how to do a job analysis - Correct answer--generate a list of activities involved in
the job
-rate the tasks on frequency & importance
-use most frequent & important tasks to define task performance
citizenship behavior - Correct answer-voluntary employee activities that may or
may not be rewarded but that contribute to the organization by improving the
overall quality of the setting in which work takes place
types of citizenship behaviors - Correct answer-organizational & interpersonal
what are the interpersonal citizenship behaviors - Correct answer--helping
-courtesy
-sportsmanship
helping - Correct answer-Assisting coworkers who have heavy workloads, aiding
them with personal matters, and showing new employees the ropes when they are
first on the job.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
