Flight Attendant Exam Questions with Correct
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Terms in this set (176)
If I'm hired I would start by being an hour early before
flight to check emergency equipment and attend the
briefing with the caption. Than I would help
If hired what is something passengers board the flight by helping with
you would do in your baggage.Taking proper care of special needs
everyday role? passengers and children. Informing customers on all
safety requirements. Reassure passengers during
flight if the aircraft is hitting turbulence. Caring for the
passengers offering the best customer service.
I had an angry customer at Panera bread he was mad
because his food didn't come out quick enough. So
he started yelling at me that his food was supposed to
come out 5 minutes ago. I didn't take it personally
Work experience with
while he was yelling at me on the register. I focused
dealing with anger
on finding a solution so I went into the back and
customers, how did you
asked what was taking so long and a lady pick up the
handle it?
wrong order. So they had to start all over they were
almost done. So I went into the front and I let him
know. I expressed my sympathy for his unpleasant
experience. I apologize and offered him a free pastry.
, I have to get used to Jet Lag after a long flight and
take a short nap instead of over sleeping so I can
adjust my time clock. So I can get used to the various
Most challenging part of hours of a Flight Attendant because I am used to
being a Flight Attendant, working 9-5 jobs so it's just a matter of getting used
and how would you to.
handle it?
Coming in contact with a lot of passengers who have
colds because I don't get sick very often. I have to
take extra care of my self so I can stay healthy.
My current job relates to being a Flight Attendant
How does your current
because majority of the time I work alone so focus is
job or previous job relate
mostly on building a relationships with the customer. I
to being a Flight
work with many different people. Traveling to different
Attendant?
locations just like Flight Attendants.
The main responsibility of a Flight Attendant is to care
for all passengers including the ill and injured. By
Main responsibility of a
reacting quickly to emergency situations and ensuring
Flight Attendant?
that the passengers are safe and calm. That their well
educated on the safety requirements.
When I worked at Panera Bread there was a man that
got mad at me because I put a bagel in the bagel
cutter and it flew out on to the floor. He made a
Name a time you were comment about how I didn't know how to do my job. I
disrespect? didn't take it personality, I got him his food and
explained to him how I was new. That my boss did say
that the bagel cutter was old and does what it wants.
He understood and apologized for his comment.
What do you say to If they had tickets I would guide the passengers to
someone that wants to sit their right seats. If not I would try my best to fulfill
with their family?(seat their request and see if another passengers is willing
dispute) among two to swap seats. If that's not possible see if they can sit
passengers? In the same aisle at least.
, I have sales experience at my current job I properly
inform customers on products ensuring that their
satisfied while boosting sales by up selling products.
What previous sales
experience do you have?
At Victoria Secret I achieved sales goals in a team
selling environment. Assisted customers with selecting
store merchandise.
Tell about a time when At beauty one I felt like I was going to faint on the
you had to break a rule at floor. So I ate a protein bar that was in my pocket. I
your job? just let my boss know afterward and she understood.
In high school I had a lot of professional extra
Tell about a time you had curricular activities. I was finishing up my art pro
a lot of Professional Extra folio.Helping a design class with their drawings for
Curricular Activities? clothing as well. In dance class after school and
keeping my grades.
I up sell a product by knowing a customers needs and
interests. So I can inform them on products that
How do up sell actually benefit them. For example when selling a skin
something? care item at work.I ask about their current skincare
routine. I show them items that they need to upgrade
or that their missing.
I had to make a bagel pack order for Panera Bread. I
What was the worst
mixed the orders up so one lady didn't receive
mistake you've done at
enough. So I just called and apologized and asked
work, what did you do to
the manager to give them some free bagels when
correct it.
they come back.
If you had to choose to fly If I could fly anywhere I would fly to Venice with my
anywhere with any body? grandma. She always wanted to go there. Its beautiful
Where and who would and the building structure is impressive because it's
you pick? built on water.
Answers | Latest Update
Save
Terms in this set (176)
If I'm hired I would start by being an hour early before
flight to check emergency equipment and attend the
briefing with the caption. Than I would help
If hired what is something passengers board the flight by helping with
you would do in your baggage.Taking proper care of special needs
everyday role? passengers and children. Informing customers on all
safety requirements. Reassure passengers during
flight if the aircraft is hitting turbulence. Caring for the
passengers offering the best customer service.
I had an angry customer at Panera bread he was mad
because his food didn't come out quick enough. So
he started yelling at me that his food was supposed to
come out 5 minutes ago. I didn't take it personally
Work experience with
while he was yelling at me on the register. I focused
dealing with anger
on finding a solution so I went into the back and
customers, how did you
asked what was taking so long and a lady pick up the
handle it?
wrong order. So they had to start all over they were
almost done. So I went into the front and I let him
know. I expressed my sympathy for his unpleasant
experience. I apologize and offered him a free pastry.
, I have to get used to Jet Lag after a long flight and
take a short nap instead of over sleeping so I can
adjust my time clock. So I can get used to the various
Most challenging part of hours of a Flight Attendant because I am used to
being a Flight Attendant, working 9-5 jobs so it's just a matter of getting used
and how would you to.
handle it?
Coming in contact with a lot of passengers who have
colds because I don't get sick very often. I have to
take extra care of my self so I can stay healthy.
My current job relates to being a Flight Attendant
How does your current
because majority of the time I work alone so focus is
job or previous job relate
mostly on building a relationships with the customer. I
to being a Flight
work with many different people. Traveling to different
Attendant?
locations just like Flight Attendants.
The main responsibility of a Flight Attendant is to care
for all passengers including the ill and injured. By
Main responsibility of a
reacting quickly to emergency situations and ensuring
Flight Attendant?
that the passengers are safe and calm. That their well
educated on the safety requirements.
When I worked at Panera Bread there was a man that
got mad at me because I put a bagel in the bagel
cutter and it flew out on to the floor. He made a
Name a time you were comment about how I didn't know how to do my job. I
disrespect? didn't take it personality, I got him his food and
explained to him how I was new. That my boss did say
that the bagel cutter was old and does what it wants.
He understood and apologized for his comment.
What do you say to If they had tickets I would guide the passengers to
someone that wants to sit their right seats. If not I would try my best to fulfill
with their family?(seat their request and see if another passengers is willing
dispute) among two to swap seats. If that's not possible see if they can sit
passengers? In the same aisle at least.
, I have sales experience at my current job I properly
inform customers on products ensuring that their
satisfied while boosting sales by up selling products.
What previous sales
experience do you have?
At Victoria Secret I achieved sales goals in a team
selling environment. Assisted customers with selecting
store merchandise.
Tell about a time when At beauty one I felt like I was going to faint on the
you had to break a rule at floor. So I ate a protein bar that was in my pocket. I
your job? just let my boss know afterward and she understood.
In high school I had a lot of professional extra
Tell about a time you had curricular activities. I was finishing up my art pro
a lot of Professional Extra folio.Helping a design class with their drawings for
Curricular Activities? clothing as well. In dance class after school and
keeping my grades.
I up sell a product by knowing a customers needs and
interests. So I can inform them on products that
How do up sell actually benefit them. For example when selling a skin
something? care item at work.I ask about their current skincare
routine. I show them items that they need to upgrade
or that their missing.
I had to make a bagel pack order for Panera Bread. I
What was the worst
mixed the orders up so one lady didn't receive
mistake you've done at
enough. So I just called and apologized and asked
work, what did you do to
the manager to give them some free bagels when
correct it.
they come back.
If you had to choose to fly If I could fly anywhere I would fly to Venice with my
anywhere with any body? grandma. She always wanted to go there. Its beautiful
Where and who would and the building structure is impressive because it's
you pick? built on water.
