Medical Administration Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

Medical Administration Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What should be verified when scheduling surgery? Insurance coverage, date, time, and required documents What is an EOB? Explanation of Benefits sent by insurance What is the purpose of daily reconciliation? To match daily payments with financial records What is the correct action if a referral expires? Request a new referral from the provider What is a progress note? Documentation of patient encounters and updates 2 What is the purpose of scanning documents into the EHR? To keep digital, organized patient records What is the meaning of “confidentiality”? Keeping patient information private and secure What should a medical administrator confirm before sending a claim? Accuracy of codes, patient info, and provider details What is the purpose of call routing? To direct callers to the correct department What is the meaning of “self-pay”? A patient who pays out of pocket without insurance What should be checked before scheduling a follow-up appointment? Provider availability and patient preference 3 What is the purpose of an intake form? To gather medical history and current health information What is the meaning of “patient portal”? An online system allowing patients to access their health information What is the appropriate action if a patient requests a work excuse letter? Obtain provider approval and prepare the letter What is the primary purpose of a patient registration form? To collect basic demographic and insurance information What should a medical assistant verify first when a patient arrives for an appointment? The patient’s identity What is the purpose of appointment scheduling in a medical office? To organize patient flow efficiently 4 What is the main function of medical billing? To process charges and submit claims for payment What document explains a patient’s financial responsibility? A financial policy form What does HIPAA primarily protect? Patient privacy and health information What is the role of a medical administrator during patient check-in? To confirm information and update records What is the purpose of a co-pay? A fixed patient payment required at each visit What should be done when a patient’s insurance card expires? Request and enter updated insurance information 5 What is the meaning of “EHR”? Electronic Health Record What does a no-show appointment mean? A patient does not arrive and gives no notice What should the front office do if a patient is running late? Inform the provider and adjust the workflow if possible What is the purpose of a referral? Authorization to see a specialist