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PGA Level 3 Test Questions and Correct
Answers/ Latest Update / Already Graded
What is a SWOT analysis?
Ans: A planning tool that evaluates an operation's internal
Strengths and Weaknesses and external Opportunities and
Threats.
What does SMART stand for when setting goals?
Ans: Specific, Measurable, Achievable, Relevant, Time-bound.
What is the main purpose of a mission statement at a golf facility?
Ans: To clearly state the facility's purpose, values, and the
primary benefit it intends to provide to its custom ers and
stakeholders.
How is variance defined in budgeting?
Ans: Variance is the difference between actual results and
budgeted or planned results, used to evaluate performance.
What is the difference between an operating budget and a capital
budget?
All rights reserved © 2025/ 2026 |
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Ans: An operating budget covers day-to-day revenues and
expenses; a capital budget covers long-term investments such
as equipment or facility improvements.
What is a key performance indicator (KPI)?
Ans: A specific measurable value, such as revenue per round or
gross margin percentage, that indicates how effectively a
facility is achieving its goals.
What is yield management for tee times?
Ans: Adjusting pricing and access to tee times based on
demand in order to maximize total revenue and rounds played.
What is break-even point in business planning?
Ans: The level of sales or rounds at which total revenue equals
total costs, resulting in neither profit nor loss.
What is the purpose of a business plan for a golf facility?
Ans: To provide a roadmap that links the facility's mission,
goals, strategies, budgets, and evaluation methods into one
coherent document.
All rights reserved © 2025/ 2026 |
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Why is forecasting important in golf facility management?
Ans: Forecasting allows managers to anticipate future
revenues and expenses, improve budgeting accuracy, and make
informed operational decisions.
What are the four basic steps of the PGA customer relations model?
Ans: Greet the customer, Assess their needs, Deliver the
service, and Reinforce the relationship.
What is active listening in customer relations?
Ans: Listening with full attention, asking clarifying questions,
and reflecting back what the customer says to ensure
understanding.
Why are open-ended questions important in customer service?
Ans: They encourage customers to share more information
about their needs, preferences, and concerns.
What is service recovery?
Ans: The actions taken by staff to address and resolve a
customer complaint or service failure in a way that restores the
customer's confidence.
All rights reserved © 2025/ 2026 |
PGA Level 3 Test Questions and Correct
Answers/ Latest Update / Already Graded
What is a SWOT analysis?
Ans: A planning tool that evaluates an operation's internal
Strengths and Weaknesses and external Opportunities and
Threats.
What does SMART stand for when setting goals?
Ans: Specific, Measurable, Achievable, Relevant, Time-bound.
What is the main purpose of a mission statement at a golf facility?
Ans: To clearly state the facility's purpose, values, and the
primary benefit it intends to provide to its custom ers and
stakeholders.
How is variance defined in budgeting?
Ans: Variance is the difference between actual results and
budgeted or planned results, used to evaluate performance.
What is the difference between an operating budget and a capital
budget?
All rights reserved © 2025/ 2026 |
, Page |2
Ans: An operating budget covers day-to-day revenues and
expenses; a capital budget covers long-term investments such
as equipment or facility improvements.
What is a key performance indicator (KPI)?
Ans: A specific measurable value, such as revenue per round or
gross margin percentage, that indicates how effectively a
facility is achieving its goals.
What is yield management for tee times?
Ans: Adjusting pricing and access to tee times based on
demand in order to maximize total revenue and rounds played.
What is break-even point in business planning?
Ans: The level of sales or rounds at which total revenue equals
total costs, resulting in neither profit nor loss.
What is the purpose of a business plan for a golf facility?
Ans: To provide a roadmap that links the facility's mission,
goals, strategies, budgets, and evaluation methods into one
coherent document.
All rights reserved © 2025/ 2026 |
, Page |3
Why is forecasting important in golf facility management?
Ans: Forecasting allows managers to anticipate future
revenues and expenses, improve budgeting accuracy, and make
informed operational decisions.
What are the four basic steps of the PGA customer relations model?
Ans: Greet the customer, Assess their needs, Deliver the
service, and Reinforce the relationship.
What is active listening in customer relations?
Ans: Listening with full attention, asking clarifying questions,
and reflecting back what the customer says to ensure
understanding.
Why are open-ended questions important in customer service?
Ans: They encourage customers to share more information
about their needs, preferences, and concerns.
What is service recovery?
Ans: The actions taken by staff to address and resolve a
customer complaint or service failure in a way that restores the
customer's confidence.
All rights reserved © 2025/ 2026 |
