UPDATED QUESTIONS AND CORRECT
ANSWERS
Which specific document type is generally used to correspond with persons and agencies
outside of the fire and emergency services organization? - CORRECT
ANSWERS✅✅Letters
When writing a document, the number of paragraphs in a document depends on the: -
CORRECT ANSWERS✅✅number of subdivisions in the document's outline.
Some volunteer fire organizations are non profit corporations governed by a(an):(39) -
CORRECT ANSWERS✅✅board of directors
A company officer wanting to improve their verbal communication skills can take
responsibility for their own personal thoughts and feelings by - CORRECT
ANSWERS✅✅using language that is I-based such as "l believe" or "l think".
Personal ethics determine what an individual believes about - CORRECT
ANSWERS✅✅morality and right and wrong.
To empower employees, supervisors must relinquish some and have confidence in the skills,
judgment, and abilities of others. - CORRECT ANSWERS✅✅motivation
Company officers are to assign specific emergency-incident tasks to new members who
practice with other crew members who serve as: - CORRECT ANSWERS✅✅mentors
How can a company officer help subordinates with all possibilities of advancement? -
CORRECT ANSWERS✅✅Coaching subordinates on how to interview
Company officers who establish priorities for personnel and relate those priorities to their job
functions are more likely to: - CORRECT ANSWERS✅✅frame their expectations for
personnel clearly
, Combination organizations provide staffing and receive funding in accordance with the:(40) -
CORRECT ANSWERS✅✅dominant aspect of their organization
A new company officer should always remember the respect she or he has among crew
members must be: - CORRECT ANSWERS✅✅earned
Which leave policy allows employees 12 work weeks of job-protected leave in a 12-month
period for qualifying medical and family reasons? - CORRECT ANSWERS✅✅Family and
Medical Leave Act (FMLA)
All aspects of discipline must meet the legal requirements of the - CORRECT
ANSWERS✅✅local authority having jurisdiction (AHJ).
To effectively manage crew behavior, company officers must be familiar with the
organization's human resource polices and: - CORRECT ANSWERS✅✅any existing
labor/management agreement.
What leadership quality is concerned with applying procedures, polices, rewards, and
discipline evenly and fairly? - CORRECT ANSWERS✅✅Consistency
The first step company officers should follow for conflict resolution in their organization
would be: - CORRECT ANSWERS✅✅recognize the conflict and stop the action from
happening.
Personnel under the chain of command report directly to a(an):(29) - CORRECT
ANSWERS✅✅immediate supervisor
What are the five Cs of radio communication? - CORRECT ANSWERS✅✅Conciseness,
clarity, confidence, control, and capability
Fire and emergency service personnel who provide support to internal or external customers
for training, logistics, and personnel administration are referred to as:(27) - CORRECT
ANSWERS✅✅staff personnel