C430 Healthcare Quality Improvement
and Risk Management – WGU Exam
Questions and Answers Graded A+
A hospital officer reports that there were multiple incidences in which toxic
chemicals were incorrectly labeled that led to severe injuries of two lab employees.
The regulatory department that oversees this area of workplace accidents is the
Occupational Safety and Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - Correct answer-D.) To
promote safety by investigating the incidents
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,A hospital officer reports the presence of multiple incidences of skin breakdown
among the Medicare/Medicaid eligible patients who were admitted to the hospital.
Admission assessment supports that the skin breakdown was not present at the
time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing
oversight for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - Correct answer-A.) To
deny reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The
organization was cited by The Joint Commission for having insufficient fall
prevention measures.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to
increase
D.) Institute a policy to identify patients most likely to fall and procedures to assist
in ambulating - Correct answer-D.) Institute a policy to identify patients most
likely to fall and procedures to assist in ambulating
A doctor's office recently received results from a National Committee for Quality
Assurance survey, which indicated that 75% of patients at this office are
dissatisfied with long wait times in the waiting room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - Correct answer-B.)
Reduce the number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by
implementing a new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into
current patient flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - Correct answer-D.) Business process re-
engineering
An administrator notices the clinic's inventory does not meet patient demand. The
clinic wants to add an inventory management system to track patient visits versus
supplies used on any given day.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
and Risk Management – WGU Exam
Questions and Answers Graded A+
A hospital officer reports that there were multiple incidences in which toxic
chemicals were incorrectly labeled that led to severe injuries of two lab employees.
The regulatory department that oversees this area of workplace accidents is the
Occupational Safety and Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - Correct answer-D.) To
promote safety by investigating the incidents
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,A hospital officer reports the presence of multiple incidences of skin breakdown
among the Medicare/Medicaid eligible patients who were admitted to the hospital.
Admission assessment supports that the skin breakdown was not present at the
time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing
oversight for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - Correct answer-A.) To
deny reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The
organization was cited by The Joint Commission for having insufficient fall
prevention measures.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to
increase
D.) Institute a policy to identify patients most likely to fall and procedures to assist
in ambulating - Correct answer-D.) Institute a policy to identify patients most
likely to fall and procedures to assist in ambulating
A doctor's office recently received results from a National Committee for Quality
Assurance survey, which indicated that 75% of patients at this office are
dissatisfied with long wait times in the waiting room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - Correct answer-B.)
Reduce the number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by
implementing a new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into
current patient flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - Correct answer-D.) Business process re-
engineering
An administrator notices the clinic's inventory does not meet patient demand. The
clinic wants to add an inventory management system to track patient visits versus
supplies used on any given day.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
