Solution Manual For Fundamentals of Information Systems,15th Editio Edition
Test Bank for Principles of Information Systems 15th
Edition Author: Ralph Stair, George Reynolds|
9798214000961| All Chapters| LATEST VERSION
Solutions – Chapter 1
Critical Thinking Exercise
Kroger’s QueVision System Improves Customer
Service Review Questions
1. The QueVision system is an enterprise system.
2. The two components that are missing are well-trained
workers and better teamwork.
Critical Thinking Questions
1. To address the concerns of the cashiers and baggers, the store
manager should observe the checkout process and performance of
cashiers and baggers for a few days before taking action.
2. The manager should identify and put into place the full set of
organizational complements. This cannot be done without observing
where the system is failing.
Critical Thinking Exercise
Reducing New Product Stockouts at Coles
Review Questions
1. One benefit of virtual teams is that they enable organizations to
enlist the best people in different geographical regions to solve
important organizational problems. Another benefit is that they
provide the ability to staff a team with people who have a range
of experience and knowledge that stems from a variety of
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
,Solution Manual For Fundamentals of Information Systems,15th Editio Edition
professional experiences and cultural backgrounds.
2. Virtual organization members must be sensitive to the different
cultures and practices of the various team members to avoid
misunderstandings that can destroy team chemistry.
Critical Thinking Questions
1. Student responses will vary. Student should provide a paragraph
briefly outlining background and experience.
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
,Solution Manual For Fundamentals of Information Systems,15th Editio Edition
2. Student responses may vary. Communications are greatly improved
when participants can see one another and pick up facial
expressions and body language. I would recommend initial face-to-
face meetings while the team is forming and defining goals, roles,
and expectations on how its members will work together. It helps if
virtual team members take the time to get to know one another by
sharing experiences and personal background information.
Review Questions
1. Data is the raw material from which information is composed.
Information includes a context for the data. Knowledge is an
awareness of how to apply the information.
2. The student can list any six of the following attributes that
describe the quality of data:
Characteristics Definitions
Accessible Information should be easily accessible by
authorized users so they can obtain it in the
right format and at
the right time to meet their needs.
Accurate Accurate information is error free. In
some cases, inaccurate information is
generated because inaccurate data is fed
into the transformation process.
This is commonly called garbage in, garbage
out (GIGO).
Complete Complete information contains all the
important facts. For example, an investment
report that does not
include all important costs is not complete.
Economical Information should also be relatively
economical to
produce. Decision makers must always balance
the value of information with the cost of
producing it.
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
, Solution Manual For Fundamentals of Information Systems,15th Editio Edition
Flexible Flexible information can be used for a
variety of purposes. For example,
information on how much inventory is on hand
for a particular part can be used by a
sales representative in closing a sale, by
a production manager to determine whether
more inventory is needed, and by a financial
executive
to determine the total value the company has
invested
in inventory.
Relevant Relevant information is important to the
decision maker. Information showing that
lumber prices might drop is probably not
relevant to a computer chip
manufacturer.
Reliable Reliable information can be trusted by
users. In many cases, the reliability of
the information depends on the reliability
of the data-collection method. In other
instances, reliability depends on the source
of the
information. A rumor from an unknown
source that oil prices might go up may not
be reliable.
Secure Information should be secure from access by
unauthorized users.
Simple Information should be simple, not complex.
Sophisticated and detailed information might
not be needed. In fact, too much information
can cause information overload, whereby a
decision maker has
too much information and is unable to
determine what is really important.
Timely Timely information is delivered when it is
needed.
Knowing last week’s weather conditions will
not help when trying to decide what coat to
wear today.
Verifiable Information should be verifiable. This means
that you can check it to make sure it is
correct, perhaps by
checking many sources for the same
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
Test Bank for Principles of Information Systems 15th
Edition Author: Ralph Stair, George Reynolds|
9798214000961| All Chapters| LATEST VERSION
Solutions – Chapter 1
Critical Thinking Exercise
Kroger’s QueVision System Improves Customer
Service Review Questions
1. The QueVision system is an enterprise system.
2. The two components that are missing are well-trained
workers and better teamwork.
Critical Thinking Questions
1. To address the concerns of the cashiers and baggers, the store
manager should observe the checkout process and performance of
cashiers and baggers for a few days before taking action.
2. The manager should identify and put into place the full set of
organizational complements. This cannot be done without observing
where the system is failing.
Critical Thinking Exercise
Reducing New Product Stockouts at Coles
Review Questions
1. One benefit of virtual teams is that they enable organizations to
enlist the best people in different geographical regions to solve
important organizational problems. Another benefit is that they
provide the ability to staff a team with people who have a range
of experience and knowledge that stems from a variety of
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
,Solution Manual For Fundamentals of Information Systems,15th Editio Edition
professional experiences and cultural backgrounds.
2. Virtual organization members must be sensitive to the different
cultures and practices of the various team members to avoid
misunderstandings that can destroy team chemistry.
Critical Thinking Questions
1. Student responses will vary. Student should provide a paragraph
briefly outlining background and experience.
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
,Solution Manual For Fundamentals of Information Systems,15th Editio Edition
2. Student responses may vary. Communications are greatly improved
when participants can see one another and pick up facial
expressions and body language. I would recommend initial face-to-
face meetings while the team is forming and defining goals, roles,
and expectations on how its members will work together. It helps if
virtual team members take the time to get to know one another by
sharing experiences and personal background information.
Review Questions
1. Data is the raw material from which information is composed.
Information includes a context for the data. Knowledge is an
awareness of how to apply the information.
2. The student can list any six of the following attributes that
describe the quality of data:
Characteristics Definitions
Accessible Information should be easily accessible by
authorized users so they can obtain it in the
right format and at
the right time to meet their needs.
Accurate Accurate information is error free. In
some cases, inaccurate information is
generated because inaccurate data is fed
into the transformation process.
This is commonly called garbage in, garbage
out (GIGO).
Complete Complete information contains all the
important facts. For example, an investment
report that does not
include all important costs is not complete.
Economical Information should also be relatively
economical to
produce. Decision makers must always balance
the value of information with the cost of
producing it.
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
, Solution Manual For Fundamentals of Information Systems,15th Editio Edition
Flexible Flexible information can be used for a
variety of purposes. For example,
information on how much inventory is on hand
for a particular part can be used by a
sales representative in closing a sale, by
a production manager to determine whether
more inventory is needed, and by a financial
executive
to determine the total value the company has
invested
in inventory.
Relevant Relevant information is important to the
decision maker. Information showing that
lumber prices might drop is probably not
relevant to a computer chip
manufacturer.
Reliable Reliable information can be trusted by
users. In many cases, the reliability of
the information depends on the reliability
of the data-collection method. In other
instances, reliability depends on the source
of the
information. A rumor from an unknown
source that oil prices might go up may not
be reliable.
Secure Information should be secure from access by
unauthorized users.
Simple Information should be simple, not complex.
Sophisticated and detailed information might
not be needed. In fact, too much information
can cause information overload, whereby a
decision maker has
too much information and is unable to
determine what is really important.
Timely Timely information is delivered when it is
needed.
Knowing last week’s weather conditions will
not help when trying to decide what coat to
wear today.
Verifiable Information should be verifiable. This means
that you can check it to make sure it is
correct, perhaps by
checking many sources for the same
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use
as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
classroom use.
