Sport Management Exam Questions & Verified Correct Answers Rated A+

Sport Management Exam Questions & Verified Correct Answers Rated A+ Power - Answer- Ability to influence others to bring about desired outcomes Authority - Answer- Flows down the vertical hierarchy; Prescribed by the formal hierarchy; vested in the position held Interpersonal Roles - Answer- examples: figureheads (when they represent the organization or department in ceremonial and symbolic activities), leaders (when they motivate, train, communicate with, and influence others), and liaisons (they interact with people outside their unit to gain information favors) Informational Roles - Answer- Examples include monitor (managers are monitors when they read and talk to others to gather information), dissemination (Managers are disseminators when they send information to others), and spokesperson (Managers are spokespersons when they provide information to people outside the organization) Decisional Roles - Answer- Examples include entrepreneur (Managers are entrepreneurs when they innovate and when they improve products, systems, or services), disturbance handler (Managers are disturbance handlers when they take corrective action to diffuse disputes or crises), resource allocator (Managers are resource allocators when they schedule, request authorization, and perform budgeting and programming activities), and negotiator (Managers are negotiators when they represent their department or organization during nonroutine transactions to gain agreement and commitment) What are the three sections management is divided up into? - Answer- Top Manager (CEO's, President, etc.), Middle Manager (General Managers, Athletic Directors, Sales Managers), First Line Staff (Coaches, Ticket Manager, Event Manager, Supervisor), and Operatives (Concessions people, take tickets, wait on customers, and perform repairs) Legitimate Power - Answer- Power coming from a formal management position Reward Power - Answer- Stems from the authority to bestow rewards on other people Coercive Power - Answer- The authority to punish or recommend punishment Expert Power - Answer- Leader's special knowledge or skill regarding the tasks performed by followers Referent Power - Answer- Personality characteristics that command subordinates' identification, respect, and admiration so they wish to emulate the leader What are the 7 Steps in Decision Making? - Answer- 1. Define Problem (always go back to mission statement) 2. Set Objectives 3. Generate Alternatives (plan A, plan B, plan C) 4. Select Best Alternative 5. Implement Decision 6. Control Results (Monitoring if your Plan was the right choice) 7. Decision Making Line Authority - Answer- Organizational structure in which authority flows in a direct chain of command from the top of the company to the bottom Line Department - Answer- Department directly linked to the production and sales of a specific product Staff Authority - Answer- Authority based on expertise that usually involves advising line managers Job Design - Answer- The balance of responsibilities and productivity (IMPORTANT: without proper design you get loss of productivity, duplication of responsibilities, job turnover, and loss of valuable employees) What is the Scalar Principal - Answer- One employee reports to one supervisor What are the 5 Methods for Job Design - Answer- Task Variety, Task Identity, Task Significance, Autonomy, and Task Feedback Task Variety - Answer- Workers can expect different tasks through day and week Task Identity - Answer- ID with finished product (sense of fulfillment) Task Significance - Answer- Impact of end product Autonomy - Answer- Allow workers to be creative Task Feedback - Answer- MBO (Management by objectives; when you set goals concurrently) - feedback = productivity What are the 4 Management Functions? - Answer- Planning, Organizing, Leading, and Controlling Planning - Answer- Defining goals, establishing strategy, and developing sub plans to coordinate activities Organizing - Answer- Determining what needs to be done, how it will be done, and who is to do it Leading - Answer- Directing and motivating all involved parties and resolving conflicts Controlling - Answer- Monitoring activities to ensure that they are accomplished as planned Implementing - Answer- Leadership (in order to move things forward you need to get the ball rolling); Connects structure of company, ensures a corporate culture (shared values, beliefs, and attitude system), Cohesiveness (seamless) Effective Implementation - Answer- Consistency in attitude, Power from top (initiate action), Clear tasks and job duties, and Everyone understands the MISSION of the organization What is Sport Management? - Answer- Trains people for management positions in such areas as college athletics, professional teams, fitness centers, recreational centers, coaching officiating, marketing, youth organizations, and sporting goods manufacturing and retailing Sport Managers Responsibilities - Answer- Responsible for achieving the sport organization's objectives through efficient and effective use of resources Management Skills - Answer- Technical, People, Communication, Conceptual, Decision-making Technical Skills - Answer- The ability to use methods and techniques to perform a task People Skills - Answer- The ability to work well with people Communication Skills - Answer- The ability to get your ideas across effectively Conceptual Skills - Answer- The ability to understand abstract ideas Decision-making Skills - Answer- The ability to select alternatives to solve a problem What do sport managers do? - Answer- Management functions, planning, organizing, leading, and controlling Five Internal Environmental factors? - Answer- Management, mission, resources, the systems process, and structure Systems Process - Answer- The method used to transform input into outputs