NHA CCMA Administrative Assisting Review Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

NHA CCMA Administrative Assisting Review Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What should a CCMA do if a patient arrives without their insurance card? Ask for alternate proof of coverage and inform them of possible self-pay responsibility. What document must be signed before releasing a patient’s medical records? A written authorization for release of information. What is the correct step when scheduling a patient for a fasting blood test? Instruct the patient not to eat or drink anything except water for 8–12 hours. What should a CCMA verify before scheduling a patient for a referral appointment? Whether the specialist accepts the patient’s insurance. What is the proper action when a patient requests to update their address or phone number? Record the changes in the patient’s demographic information. 2 What should a CCMA do when a provider is running 30 minutes behind schedule? Inform waiting patients and offer rescheduling if needed. What is the appropriate response to an upset patient at the front desk? Remain calm, listen actively, and address their concern respectfully. What should be done when documenting a phone message for the provider? Record the caller’s name, date, time, and reason for calling. What is the correct procedure for correcting an error in a paper chart? Draw a single line through the error, write the correction, and initial it. What should a CCMA confirm before sending records to another medical office? The patient has signed a valid release form. What is the primary purpose of an encounter form? To document services and diagnoses for billing and coding. 3 What should a CCMA do if a patient wants to cancel an appointment? Document the cancellation and offer to reschedule. What is the correct method to maintain confidentiality at the reception desk? Speak quietly and keep documents out of patient view. What should the CCMA do when a patient requests lab results? Verify identity and follow office policy for releasing results. What is the first step when opening the medical office in the morning? Check voicemail messages and electronic communications. What information must be verified during patient check-in? Demographics, insurance coverage, and reason for visit. What should a CCMA do if a patient forgets to bring a required referral form? Contact the referring provider to request a copy. 4 What is the purpose of a copayment? A fixed amount the patient pays at each visit as part of insurance requirements. What is the appropriate action when updating an electronic health record? Ensure all changes are accurate and saved securely. How should a CCMA respond when a patient asks for medical advice? Politely redirect them to the provider. What should be done when handling incoming mail for the office? Sort, date stamp, and deliver it to the appropriate