NHA CCMA 2nd Practice Test Questions
and Answers | Latest Version | 2025/2026
| Correct & Verified
Which of the following is a proper way to handle confidential electronic health records?
✔✔Use secure login credentials, log out when finished, and follow HIPAA guidelines.
How should a CCMA verify a patient’s insurance eligibility?
✔✔Contact the insurance provider or use electronic verification before the visit.
Which of the following is part of preparing a provider’s schedule?
✔✔Confirm appointments, allow appropriate time for each patient, and account for procedures.
How should a CCMA respond if a patient provides incomplete or inaccurate information?
✔✔Request clarification politely and document corrections accurately.
What is the correct way to assist with a patient who has mobility issues?
✔✔Provide support, use assistive devices if needed, and ensure safety during movement.
1
,How should a CCMA handle a patient who is experiencing chest pain?
✔✔Call for immediate medical assistance and monitor vital signs.
Which of the following is the proper way to handle a patient complaint about privacy?
✔✔Listen, document the concern, and escalate to the provider or compliance officer.
How should a CCMA maintain office inventory?
✔✔Monitor supplies, reorder as needed, and ensure proper storage.
Which of the following is a correct procedure for scheduling follow-up visits?
✔✔Schedule according to provider instructions and confirm with the patient.
Which of the following is the primary responsibility of a CCMA in a clinical setting?
✔✔To assist with both administrative and clinical tasks, ensuring smooth patient care and office
operations.
How should a CCMA properly identify a patient before administering a procedure?
✔✔Confirm the patient’s full name and date of birth using two identifiers.
2
,What is the correct angle for an intramuscular injection in an adult?
✔✔90 degrees.
Which of the following is a normal adult respiratory rate?
✔✔12–20 breaths per minute.
What is the first step a CCMA should take when performing hand hygiene?
✔✔Wet hands with clean, running water and apply soap.
Which of the following best describes informed consent?
✔✔Patient understands the procedure, risks, benefits, and alternatives before agreeing to
treatment.
How should a CCMA handle a patient who refuses a procedure?
✔✔Document the refusal, notify the provider, and provide alternatives if available.
What is the proper method for measuring a patient’s blood pressure?
3
, ✔✔Place the cuff on the upper arm at heart level and inflate to the appropriate pressure.
Which of the following is a symptom of hypoglycemia?
✔✔Shakiness, sweating, and confusion.
How should a CCMA manage a patient experiencing syncope during a blood draw?
✔✔Have the patient lie down and elevate their legs while monitoring vital signs.
Which of the following is a correct procedure for collecting a capillary blood sample?
✔✔Clean the puncture site, use a lancet, and collect blood in an appropriate microcontainer.
How should a CCMA prioritize multiple tasks in a busy clinic?
✔✔Address urgent patient care needs first, then complete administrative tasks.
Which of the following is considered personal protective equipment (PPE)?
✔✔Gloves, mask, gown, and eye protection.
How should a CCMA handle a patient complaint about a billing error?
4
and Answers | Latest Version | 2025/2026
| Correct & Verified
Which of the following is a proper way to handle confidential electronic health records?
✔✔Use secure login credentials, log out when finished, and follow HIPAA guidelines.
How should a CCMA verify a patient’s insurance eligibility?
✔✔Contact the insurance provider or use electronic verification before the visit.
Which of the following is part of preparing a provider’s schedule?
✔✔Confirm appointments, allow appropriate time for each patient, and account for procedures.
How should a CCMA respond if a patient provides incomplete or inaccurate information?
✔✔Request clarification politely and document corrections accurately.
What is the correct way to assist with a patient who has mobility issues?
✔✔Provide support, use assistive devices if needed, and ensure safety during movement.
1
,How should a CCMA handle a patient who is experiencing chest pain?
✔✔Call for immediate medical assistance and monitor vital signs.
Which of the following is the proper way to handle a patient complaint about privacy?
✔✔Listen, document the concern, and escalate to the provider or compliance officer.
How should a CCMA maintain office inventory?
✔✔Monitor supplies, reorder as needed, and ensure proper storage.
Which of the following is a correct procedure for scheduling follow-up visits?
✔✔Schedule according to provider instructions and confirm with the patient.
Which of the following is the primary responsibility of a CCMA in a clinical setting?
✔✔To assist with both administrative and clinical tasks, ensuring smooth patient care and office
operations.
How should a CCMA properly identify a patient before administering a procedure?
✔✔Confirm the patient’s full name and date of birth using two identifiers.
2
,What is the correct angle for an intramuscular injection in an adult?
✔✔90 degrees.
Which of the following is a normal adult respiratory rate?
✔✔12–20 breaths per minute.
What is the first step a CCMA should take when performing hand hygiene?
✔✔Wet hands with clean, running water and apply soap.
Which of the following best describes informed consent?
✔✔Patient understands the procedure, risks, benefits, and alternatives before agreeing to
treatment.
How should a CCMA handle a patient who refuses a procedure?
✔✔Document the refusal, notify the provider, and provide alternatives if available.
What is the proper method for measuring a patient’s blood pressure?
3
, ✔✔Place the cuff on the upper arm at heart level and inflate to the appropriate pressure.
Which of the following is a symptom of hypoglycemia?
✔✔Shakiness, sweating, and confusion.
How should a CCMA manage a patient experiencing syncope during a blood draw?
✔✔Have the patient lie down and elevate their legs while monitoring vital signs.
Which of the following is a correct procedure for collecting a capillary blood sample?
✔✔Clean the puncture site, use a lancet, and collect blood in an appropriate microcontainer.
How should a CCMA prioritize multiple tasks in a busy clinic?
✔✔Address urgent patient care needs first, then complete administrative tasks.
Which of the following is considered personal protective equipment (PPE)?
✔✔Gloves, mask, gown, and eye protection.
How should a CCMA handle a patient complaint about a billing error?
4
