NHA CCMA Administrative Assisting
Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
Which action is necessary when updating a patient’s demographic information?
✔✔Verify changes with the patient and update the electronic record immediately.
What is the proper way to handle a request for medical records?
✔✔Obtain patient authorization and release records according to office policy.
Which skill is important for managing office supplies?
✔✔Tracking inventory, ordering supplies, and maintaining proper stock levels.
What is the purpose of a copay collection?
✔✔To collect the patient’s portion of payment at the time of service.
Which document confirms that a patient has been informed about treatment risks and consents to
care?
✔✔Consent form.
1
,How should a medical assistant handle confidential emails containing patient information?
✔✔Use secure, encrypted email systems and follow HIPAA guidelines.
What is the primary responsibility of a medical administrative assistant?
✔✔To manage the front office, schedule appointments, maintain patient records, and support
healthcare providers.
Which document is essential for verifying a patient’s insurance coverage?
✔✔Insurance card or explanation of benefits (EOB).
What is the correct procedure for handling patient complaints?
✔✔Listen actively, document the concern, and escalate to the supervisor or provider if needed.
What is the purpose of maintaining an accurate patient schedule?
✔✔To reduce wait times, improve workflow, and ensure efficient patient care.
Which communication method is best for confirming patient appointments?
2
,✔✔Phone call, text message, or email with patient consent.
What is a HIPAA-compliant way to store patient information?
✔✔Secure electronic health records (EHR) or locked file cabinets.
Which of the following is a common task for medical administrative assistants?
✔✔Answering phones, greeting patients, and managing medical records.
What is the correct procedure for checking in a new patient?
✔✔Verify personal information, insurance details, and obtain consent forms.
How should sensitive documents be disposed of in a medical office?
✔✔Shred or use a secure disposal method.
What is the purpose of prior authorization for procedures or medications?
✔✔To ensure insurance coverage and approval before providing the service.
Which skill is essential for handling patient billing questions?
3
, ✔✔Knowledge of insurance plans, co-pays, and billing procedures.
What is the best way to handle a missed patient appointment?
✔✔Document the no-show and reschedule according to office policy.
How should a medical assistant manage multiple phone lines?
✔✔Answer promptly, use proper phone etiquette, and take accurate messages.
What is the purpose of a patient intake form?
✔✔To collect personal, medical, and insurance information for the patient’s chart.
Which method ensures confidentiality when leaving a message for a patient?
✔✔Ask for permission and verify the correct phone number before leaving information.
What is the best way to organize patient files in an office?
✔✔Alphabetically, by medical record number, or by date of service.
Which action demonstrates professionalism in the front office?
4
Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
Which action is necessary when updating a patient’s demographic information?
✔✔Verify changes with the patient and update the electronic record immediately.
What is the proper way to handle a request for medical records?
✔✔Obtain patient authorization and release records according to office policy.
Which skill is important for managing office supplies?
✔✔Tracking inventory, ordering supplies, and maintaining proper stock levels.
What is the purpose of a copay collection?
✔✔To collect the patient’s portion of payment at the time of service.
Which document confirms that a patient has been informed about treatment risks and consents to
care?
✔✔Consent form.
1
,How should a medical assistant handle confidential emails containing patient information?
✔✔Use secure, encrypted email systems and follow HIPAA guidelines.
What is the primary responsibility of a medical administrative assistant?
✔✔To manage the front office, schedule appointments, maintain patient records, and support
healthcare providers.
Which document is essential for verifying a patient’s insurance coverage?
✔✔Insurance card or explanation of benefits (EOB).
What is the correct procedure for handling patient complaints?
✔✔Listen actively, document the concern, and escalate to the supervisor or provider if needed.
What is the purpose of maintaining an accurate patient schedule?
✔✔To reduce wait times, improve workflow, and ensure efficient patient care.
Which communication method is best for confirming patient appointments?
2
,✔✔Phone call, text message, or email with patient consent.
What is a HIPAA-compliant way to store patient information?
✔✔Secure electronic health records (EHR) or locked file cabinets.
Which of the following is a common task for medical administrative assistants?
✔✔Answering phones, greeting patients, and managing medical records.
What is the correct procedure for checking in a new patient?
✔✔Verify personal information, insurance details, and obtain consent forms.
How should sensitive documents be disposed of in a medical office?
✔✔Shred or use a secure disposal method.
What is the purpose of prior authorization for procedures or medications?
✔✔To ensure insurance coverage and approval before providing the service.
Which skill is essential for handling patient billing questions?
3
, ✔✔Knowledge of insurance plans, co-pays, and billing procedures.
What is the best way to handle a missed patient appointment?
✔✔Document the no-show and reschedule according to office policy.
How should a medical assistant manage multiple phone lines?
✔✔Answer promptly, use proper phone etiquette, and take accurate messages.
What is the purpose of a patient intake form?
✔✔To collect personal, medical, and insurance information for the patient’s chart.
Which method ensures confidentiality when leaving a message for a patient?
✔✔Ask for permission and verify the correct phone number before leaving information.
What is the best way to organize patient files in an office?
✔✔Alphabetically, by medical record number, or by date of service.
Which action demonstrates professionalism in the front office?
4
