The Medical Assistant Study Guide Chapter 2 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

The Medical Assistant Study Guide Chapter 2 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What is the difference between administrative and clinical duties? Administrative duties involve paperwork, scheduling, and billing, while clinical duties involve direct patient care such as taking vital signs and assisting with exams. Why is confidentiality important in medical practice? It protects patient privacy and complies with laws such as HIPAA. What are some examples of administrative duties of a medical assistant? Scheduling appointments, handling phone calls, managing patient records, and billing insurance claims. What are some examples of clinical duties of a medical assistant? Taking vital signs, collecting specimens, performing EKGs, and assisting with minor procedures. 2 What is empathy in healthcare? The ability to understand and share another person’s feelings while maintaining professional boundaries. Why is proper communication important in healthcare? It ensures accurate exchange of information and prevents medical errors. What is scope of practice? The specific duties and procedures a medical assistant is legally allowed to perform. Why must a medical assistant know their scope of practice? To avoid performing unauthorized tasks that could result in legal action or harm to the patient. What are soft skills in healthcare? Personal qualities such as communication, teamwork, reliability, and compassion that enhance workplace effectiveness. 3 Why is professionalism important for a medical assistant? It builds trust with patients and coworkers, promoting a respectful and ethical healthcare environment. What are hard skills in healthcare? Technical or clinical abilities such as performing injections, taking blood pressure, or using medical software. Why is time management important for a medical assistant? It helps organize daily tasks efficiently and maintain smooth workflow in the medical office. What is the importance of teamwork in a healthcare setting? It promotes collaboration and ensures patients receive coordinated, quality care. What is patient advocacy? Supporting patients’ rights and helping them understand their treatment options. Why is continuing education important for medical assistants? 4 To stay updated with changes in medical practices, technology, and laws. What should a medical assistant do if they make an error? Report it immediately to the supervisor or provider and follow the facility’s protocol for correction. What is a professional appearance for a medical assistant? Wearing clean uniforms, proper footwear, minimal jewelry, and maintaining good personal hygiene. Why is punctuality important in healthcare? It ensures patient schedules are maintained and shows respect for coworkers and patients. What is the purpose of a mission statement in a healthcare organization? To express the facility’s goals, values, and commitment