CMA- Chapter 1 Medical Assistant Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

CMA- Chapter 1 Medical Assistant Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What is professionalism in medical assisting? Displaying a positive attitude, ethical behavior, and respect toward patients and coworkers. Why is confidentiality important in medical assisting? To protect patient privacy and comply with HIPAA regulations. What is empathy in healthcare? Understanding and sharing the feelings of the patient with compassion. What is the first impression a medical assistant usually makes? Through appearance, attitude, and communication when greeting patients. What does scope of practice mean? The duties and responsibilities legally permitted for a medical assistant to perform. 2 What is the importance of good communication in healthcare? It helps build trust, ensures accurate information, and improves patient care outcomes. What does CMA stand for? Certified Medical Assistant. Who certifies a medical assistant as a CMA? The American Association of Medical Assistants (AAMA). What is the primary goal of a medical assistant? To provide quality patient care while maintaining efficiency in the healthcare office. What is one example of an administrative duty of a medical assistant? Scheduling appointments and maintaining medical records. What is one example of a clinical duty of a medical assistant? Taking vital signs and preparing patients for examination. 3 What is verbal communication? The use of spoken words to exchange information. What is nonverbal communication? The use of body language, facial expressions, and gestures to convey messages. What does active listening mean? Paying full attention to the speaker, understanding their message, and responding appropriately. What personal quality helps a medical assistant work well under stress? Emotional stability and self-control. Why is time management important for medical assistants? It ensures tasks are completed efficiently and patient care is not delayed. What is a healthcare team? A group of professionals who work together to provide patient care. 4 What is triage in a medical office? The process of determining the priority of patient care based on severity. What is the primary focus of patient-centered care? The needs, preferences, and values of the patient. What is the purpose of continuing education for medical assistants? To maintain certification and stay updated with healthcare advancements. What is the difference between certification and registration? Certification confirms knowledge through an exam; registration means being listed as qualified to practice. Why must medical assistants understand medical terminology? To communicate accurately with healthcare professionals