Introduction to medical Assisting Chapter 1 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

Introduction to medical Assisting Chapter 1 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What is confidentiality in healthcare? The ethical and legal duty to protect patient information from disclosure. What is the difference between verbal and nonverbal communication? Verbal communication uses words, while nonverbal uses body language, facial expressions, and tone. Why is proper etiquette important in the workplace? It promotes respect, teamwork, and a positive professional image. How should a medical assistant handle conflict in the workplace? Stay calm, listen actively, and seek resolution through respectful discussion. What does it mean to show integrity as a medical assistant? 2 To be honest, trustworthy, and consistent in actions and decisions. What is the importance of maintaining professional boundaries? It ensures respect and prevents inappropriate personal relationships with patients. Why is dependability valued in medical assisting? Because reliable employees build trust and ensure smooth office operations. What should a medical assistant do if they do not know the answer to a patient’s question? Admit it honestly and seek accurate information from the provider or supervisor. What is confidentiality training for medical assistants? Instruction on handling and protecting patient information according to HIPAA rules. Why must medical assistants maintain a clean and organized workspace? To prevent infection, improve efficiency, and create a professional atmosphere. What is accountability in medical assisting? 3 Taking responsibility for one’s actions, performance, and professional behavior. What is the first step in becoming a professional medical assistant? Completing an accredited medical assisting education program. What is the main role of a medical assistant? To perform both administrative and clinical duties that support physicians and ensure efficient patient care. What is the difference between a clinical and an administrative medical assistant? Clinical medical assistants handle direct patient care, while administrative assistants manage office and clerical duties. What is professionalism in medical assisting? Displaying responsibility, respect, integrity, and a positive attitude in all job-related tasks. Why is confidentiality important in medical assisting? It protects patient privacy and complies with laws such as HIPAA. 4 What is empathy in healthcare? Understanding and sharing the feelings of a patient to provide compassionate care. What does HIPAA stand for? Health Insurance Portability and Accountability Act. Why was HIPAA created?