IAHSS Advanced Officer Certification
Questions
_____ % of clients stop doing enterprise with an organization due to the fact they're
dissatisifed with the services or products.
A. 10 %
b. 14%
c. 23%
d. 31% - ANS-b. 14%
______ % of clients depart due to an mindset of indifference on the part of the service
company.
A. 25%
b. 50%
c. 68%
d. Seventy five% - ANS-c. Sixty eight%
______ is an detail in improving customer support:
a. Identifying clients
b. Attitude
c. Communication
d. Training
e. All of the above - ANS-e. All of the above
_______ may be an exquisite way to measure customer support and improve performance:
a. Surveys
b. Feedback
c. Employee lawsuits
d. Phone call tracking - ANS-b. Feedback
_______ patrol contributes, more than any other technique of patrol, to immoderate
socialization.
A. Bicycle
b. Foot
c. K-nine
d. Vehicle - ANS-b. Foot
________ produced via security employees should constantly be regarded as vital and
conform to required codecs.
A. Verbal commands
b. Documentation
c. Statements
d. None of the above - ANS-b. Documentation
,"Munchausen Syndrome" is characterized by way of:
a) Hypochondriacs
b) Patients who feign illness and difficulty themselves to potentially dangerous scientific
processes
c) Professional patients in search of tablets
d) Homeless patients seeking refuge - ANS-b) Patients who feign infection and subject
themselves to doubtlessly dangerous scientific
"Premise" liability" refers to the criminal duty of a healthcare organisation to preserve its
property ______.
A) Secured
b) Reasonably safe condition
c) Looking first-rate with trimmed shrubbery
d) Free of vagrants - ANS-b) Reasonably safe condition
A "Professional Patient" is a person who's looking for:
a) Attention
b) Controlled substances
c) A hiding location
d) Housing
e) All of the above - ANS-e) All of the above
A canine's feel of odor is _______ times higher and hearing is _______ instances better than
a human's.
A. A hundred / 50
b.
c. Four hundred / 20
d. - ANS-c. Four hundred / 20
A forensic patient's crook record should be disclosed to whom?
A. All personnel
b. Kept personal
c. All personnel and sufferers
d. Security employees simplest - ANS-b. Kept private
A healthcare protection department have to do that with any photographic or video evidence
from a civil dispute?
A. Destroy it
b. Turn it over to the organisation's criminal department
c. Provide all personnel with a duplicate
d. Submit a copy to the union representative - ANS-b. Turn it over to the business
enterprise's prison branch
A healthcare safety or police officer should do what for the duration of a labor dispute?
A. Conduct mediation
b. Sympathize with pals
c. Remain goal
d. None of the above - ANS-c. Remain objective
, A megapixel camera will increase the resolution to among _____ and _____ instances CIF
or higher:
a. 8 x sixteen
b. Sixteen x 32
c. 32 x 64
d. Sixty four x 120 - ANS-b. 16 x 32
A requirement for any profession is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report - ANS-a) Code of Ethics
A safety department, which locations an emphasis on crime prevention, is:
a) Relying on conventional safety practices to lessen crime
b) Operating in a reactive and enforcement mode
c) Working smarter than most safety departments that rely upon traditional reactive
enforcement strategies
d) More likely to look their crime records increase from yr to yr - ANS-c) Working smarter
than most protection departments that depend on traditional reactive enforcement methods
A security officer responding to a criminal offense scene need to do what?
A. Disregard his protection and arrive as soon as viable
b. Respond as fast as viable, watching all protection practices
c. Wait for at rent one officer to offer backup
d. None of the above - ANS-b. Respond as quick as feasible, watching all protection
practices
According to NECMEC, among 2004 and 2010 _____ toddlers had been kidnapped with the
aid of non-own family participants from healthcare centers.
A. Three
b. 10
c. 19
d. 25 - ANS-b. 10
According to the Employment Law Alliance study conducted in 2007, how many employees
have been victims of abuse at work?
A. Nearly a 3rd
b. Nearly a half of
c. Nearly thirds
d. Almost all - ANS-b. Nearly a half
According to the FBI, what are the 4 huge sorts of place of business violence? -
ANS-Criminal acts
Customer/Client/Patient violence
Worker-on-Worker violence
Violence steming from a personal dating
Questions
_____ % of clients stop doing enterprise with an organization due to the fact they're
dissatisifed with the services or products.
A. 10 %
b. 14%
c. 23%
d. 31% - ANS-b. 14%
______ % of clients depart due to an mindset of indifference on the part of the service
company.
A. 25%
b. 50%
c. 68%
d. Seventy five% - ANS-c. Sixty eight%
______ is an detail in improving customer support:
a. Identifying clients
b. Attitude
c. Communication
d. Training
e. All of the above - ANS-e. All of the above
_______ may be an exquisite way to measure customer support and improve performance:
a. Surveys
b. Feedback
c. Employee lawsuits
d. Phone call tracking - ANS-b. Feedback
_______ patrol contributes, more than any other technique of patrol, to immoderate
socialization.
A. Bicycle
b. Foot
c. K-nine
d. Vehicle - ANS-b. Foot
________ produced via security employees should constantly be regarded as vital and
conform to required codecs.
A. Verbal commands
b. Documentation
c. Statements
d. None of the above - ANS-b. Documentation
,"Munchausen Syndrome" is characterized by way of:
a) Hypochondriacs
b) Patients who feign illness and difficulty themselves to potentially dangerous scientific
processes
c) Professional patients in search of tablets
d) Homeless patients seeking refuge - ANS-b) Patients who feign infection and subject
themselves to doubtlessly dangerous scientific
"Premise" liability" refers to the criminal duty of a healthcare organisation to preserve its
property ______.
A) Secured
b) Reasonably safe condition
c) Looking first-rate with trimmed shrubbery
d) Free of vagrants - ANS-b) Reasonably safe condition
A "Professional Patient" is a person who's looking for:
a) Attention
b) Controlled substances
c) A hiding location
d) Housing
e) All of the above - ANS-e) All of the above
A canine's feel of odor is _______ times higher and hearing is _______ instances better than
a human's.
A. A hundred / 50
b.
c. Four hundred / 20
d. - ANS-c. Four hundred / 20
A forensic patient's crook record should be disclosed to whom?
A. All personnel
b. Kept personal
c. All personnel and sufferers
d. Security employees simplest - ANS-b. Kept private
A healthcare protection department have to do that with any photographic or video evidence
from a civil dispute?
A. Destroy it
b. Turn it over to the organisation's criminal department
c. Provide all personnel with a duplicate
d. Submit a copy to the union representative - ANS-b. Turn it over to the business
enterprise's prison branch
A healthcare safety or police officer should do what for the duration of a labor dispute?
A. Conduct mediation
b. Sympathize with pals
c. Remain goal
d. None of the above - ANS-c. Remain objective
, A megapixel camera will increase the resolution to among _____ and _____ instances CIF
or higher:
a. 8 x sixteen
b. Sixteen x 32
c. 32 x 64
d. Sixty four x 120 - ANS-b. 16 x 32
A requirement for any profession is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report - ANS-a) Code of Ethics
A safety department, which locations an emphasis on crime prevention, is:
a) Relying on conventional safety practices to lessen crime
b) Operating in a reactive and enforcement mode
c) Working smarter than most safety departments that rely upon traditional reactive
enforcement strategies
d) More likely to look their crime records increase from yr to yr - ANS-c) Working smarter
than most protection departments that depend on traditional reactive enforcement methods
A security officer responding to a criminal offense scene need to do what?
A. Disregard his protection and arrive as soon as viable
b. Respond as fast as viable, watching all protection practices
c. Wait for at rent one officer to offer backup
d. None of the above - ANS-b. Respond as quick as feasible, watching all protection
practices
According to NECMEC, among 2004 and 2010 _____ toddlers had been kidnapped with the
aid of non-own family participants from healthcare centers.
A. Three
b. 10
c. 19
d. 25 - ANS-b. 10
According to the Employment Law Alliance study conducted in 2007, how many employees
have been victims of abuse at work?
A. Nearly a 3rd
b. Nearly a half of
c. Nearly thirds
d. Almost all - ANS-b. Nearly a half
According to the FBI, what are the 4 huge sorts of place of business violence? -
ANS-Criminal acts
Customer/Client/Patient violence
Worker-on-Worker violence
Violence steming from a personal dating
