Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
Cleet Phase 1 and Phase 2 Certification
Test Questions & Correct Answers
What are the responsibilities of a security guard during or after an incident or offense? - ✔-Observe
and report
Which of the following is a true statement about a security guard's relationship to the public or client
employees? - ✔-Security officers enforce the client's rules, policies, and procedures.
Which of the following actions demonstrates good public relation? - ✔-Enforcing all rules, policies, and
procedures without expressing personal opinions or disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized) - ✔-No
Maintaining a good physical appearance means? - ✔-Being well-groomed
Maintaining a professional work area means? - ✔-Keeping desks and counters clean and organized
How should you respond to people who try to use their friendship with people? - ✔-Be fair
How should you speak to communicate across language barriers? - ✔-Clearly slowly
Which of the following words does not represent a guideline for communicating across language
barriers? - ✔-Shout
How can you maintain your professionalism when communicating with the media? - ✔-Being pleasant
at all times
What is the proper response to a request to answer questions from the media? - ✔-Refer media
representatives to your supervisor
Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
, Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
In addition to being understanding when making a court appearance, you should should also? - ✔-Be
yourself
What is one way of maintaining your credibility during a court appearance? - ✔-Projecting a
professional image
Who should hang up the phone last? - ✔-You
If you answer the telephone and the person caller wants may not be reached? - ✔-Explain the reason
the person may not be reached.
When reporting an emergency over the telephone you should? - ✔-Follow all directions given by the
emergency dispatcher
At what level should you speak when using a radio? - ✔-Just above a normal conversational level
Which statement accurately describes the role of the security guard in quieting a dispute? - ✔-You are
an outsider to the argument.
During an argument inside of a store what should you do? - ✔-Calmly explain that they are disturbing
others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and authorized by
the employer on a specific post is? - ✔-An armed security guard
Which of the following defines a "security agency" - ✔-A person, firm, corporation, or other private
legal entity in the business of furnishing another person security guard services or armed security guards
for hire
Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
Cleet Phase 1 and Phase 2 Certification
Test Questions & Correct Answers
What are the responsibilities of a security guard during or after an incident or offense? - ✔-Observe
and report
Which of the following is a true statement about a security guard's relationship to the public or client
employees? - ✔-Security officers enforce the client's rules, policies, and procedures.
Which of the following actions demonstrates good public relation? - ✔-Enforcing all rules, policies, and
procedures without expressing personal opinions or disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized) - ✔-No
Maintaining a good physical appearance means? - ✔-Being well-groomed
Maintaining a professional work area means? - ✔-Keeping desks and counters clean and organized
How should you respond to people who try to use their friendship with people? - ✔-Be fair
How should you speak to communicate across language barriers? - ✔-Clearly slowly
Which of the following words does not represent a guideline for communicating across language
barriers? - ✔-Shout
How can you maintain your professionalism when communicating with the media? - ✔-Being pleasant
at all times
What is the proper response to a request to answer questions from the media? - ✔-Refer media
representatives to your supervisor
Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
, Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
In addition to being understanding when making a court appearance, you should should also? - ✔-Be
yourself
What is one way of maintaining your credibility during a court appearance? - ✔-Projecting a
professional image
Who should hang up the phone last? - ✔-You
If you answer the telephone and the person caller wants may not be reached? - ✔-Explain the reason
the person may not be reached.
When reporting an emergency over the telephone you should? - ✔-Follow all directions given by the
emergency dispatcher
At what level should you speak when using a radio? - ✔-Just above a normal conversational level
Which statement accurately describes the role of the security guard in quieting a dispute? - ✔-You are
an outsider to the argument.
During an argument inside of a store what should you do? - ✔-Calmly explain that they are disturbing
others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and authorized by
the employer on a specific post is? - ✔-An armed security guard
Which of the following defines a "security agency" - ✔-A person, firm, corporation, or other private
legal entity in the business of furnishing another person security guard services or armed security guards
for hire
Cleet Phase 1 and Phase 2 Certification Test Questions & Correct Answers
