CIS-HR HR test Exam Ques ons and answers Newest
RATED A+ 2025/2026 NEW!!
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administra!on > Proper!es
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups - Ans B. Modify the HR Administra!on > Proper!es
D. Create HR Criteria
F. Add users to groups
A*er the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may
a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups.
B. The Admin follows the same process as with any group membership change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups. - Ans C. The
Admin can no longer add members to HR groups
In the Create Bulk Cases module, which Filter by op!ons are available in the dropdown?
(Choose four.)
A. Document Template
,B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria - Ans B. Upload File
D. User Criteria
F. HR Profiles
G. HR Criteria
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the
Employee Rela!ons Cases table, what must first be done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done - Ans B. From the User dropdown in the banner, elevate
your role to security_admin
What type of informa!on does the HR Profile contain?
A. Personal employee data
B. Group membership and role informa!on
C. User login and department informa!on
D. A user's password - Ans A. Personal employee data
How many User Criteria Records may be applied to a single KB or KB Ar!cle?
,A. Only two
B. Only three
C. Unlimited
D. Only one - Ans C. Unlimited
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case applica!on
B. To control what a user sees in the informa!on and suggested reading widgets
C. To control read and write access to Knowledge bases and ar!cles
D. To control which users can access the HR Service Portal - Ans C. To control read and write
access to Knowledge bases and ar!cles
Which of the following are true for an HR applica!on as it relates to the User [sys_user] Table
and the HR Profile [sn_hr_core.profile] Table?
A. Both are required.
B. Only HR Profile table is required in HR.
C. Neither are required.
D. Only the User table is required in HR. - Ans A. Both are required.
In the base instance, what determines the condi!ons a Case must meet before it can be
assigned to an agent?
A. Matching Rules
B. Client Rules
, C. ACLs
D. Escala!on Rules - Ans A. Matching Rules
What role is required, at a minimum, to view confiden!al HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager] - Ans B. HR Basic [sn_hr_core.basic]
What types of HR Document templates may be created in ServiceNow? (Choose two.)
A. Document Templates
B. Word document templates
C. PDF document templates
D. Text document templates - Ans A. Document Templates
C. PDF Document Templates
What are the advantages of removing the HR Admin role from the system Admin role a*er the
HR Implementa!on tasks have been completed? (Choose two.)
A. This ensures that HR has control over further HR configura!ons.
B. The HR Admin role should remain a part of the system Admin role.
C. This ensures that confiden!al HR data is only accessible to users with an HR role.
D. It is not necessary because the system Admin always has access to all HR data. - Ans A. This
ensures that HR has control over further HR configura!ons.
C. This ensures that confiden!al HR data is only accessible to users with an HR role.
RATED A+ 2025/2026 NEW!!
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administra!on > Proper!es
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups - Ans B. Modify the HR Administra!on > Proper!es
D. Create HR Criteria
F. Add users to groups
A*er the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may
a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups.
B. The Admin follows the same process as with any group membership change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups. - Ans C. The
Admin can no longer add members to HR groups
In the Create Bulk Cases module, which Filter by op!ons are available in the dropdown?
(Choose four.)
A. Document Template
,B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria - Ans B. Upload File
D. User Criteria
F. HR Profiles
G. HR Criteria
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the
Employee Rela!ons Cases table, what must first be done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done - Ans B. From the User dropdown in the banner, elevate
your role to security_admin
What type of informa!on does the HR Profile contain?
A. Personal employee data
B. Group membership and role informa!on
C. User login and department informa!on
D. A user's password - Ans A. Personal employee data
How many User Criteria Records may be applied to a single KB or KB Ar!cle?
,A. Only two
B. Only three
C. Unlimited
D. Only one - Ans C. Unlimited
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case applica!on
B. To control what a user sees in the informa!on and suggested reading widgets
C. To control read and write access to Knowledge bases and ar!cles
D. To control which users can access the HR Service Portal - Ans C. To control read and write
access to Knowledge bases and ar!cles
Which of the following are true for an HR applica!on as it relates to the User [sys_user] Table
and the HR Profile [sn_hr_core.profile] Table?
A. Both are required.
B. Only HR Profile table is required in HR.
C. Neither are required.
D. Only the User table is required in HR. - Ans A. Both are required.
In the base instance, what determines the condi!ons a Case must meet before it can be
assigned to an agent?
A. Matching Rules
B. Client Rules
, C. ACLs
D. Escala!on Rules - Ans A. Matching Rules
What role is required, at a minimum, to view confiden!al HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager] - Ans B. HR Basic [sn_hr_core.basic]
What types of HR Document templates may be created in ServiceNow? (Choose two.)
A. Document Templates
B. Word document templates
C. PDF document templates
D. Text document templates - Ans A. Document Templates
C. PDF Document Templates
What are the advantages of removing the HR Admin role from the system Admin role a*er the
HR Implementa!on tasks have been completed? (Choose two.)
A. This ensures that HR has control over further HR configura!ons.
B. The HR Admin role should remain a part of the system Admin role.
C. This ensures that confiden!al HR data is only accessible to users with an HR role.
D. It is not necessary because the system Admin always has access to all HR data. - Ans A. This
ensures that HR has control over further HR configura!ons.
C. This ensures that confiden!al HR data is only accessible to users with an HR role.
