WGU C721 CHANGE MANAGEMENT Actual Exam Questions And Correct Answers With Rationale Graded A+ Latest Update

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QUESTIONS AND DETAILED SOLUTIONS LATEST

WGU C721 CHANGE MANAGEMENT EXAM

QUESTION: 2 essential pieces in organizations that must be integrated effectively to lead to high
performance. - ANSWER-Management and Leadership




QUESTION: What are the traits of an effective change leader? - ANSWER-They define
themselves as a change leader, embrace risk instead of being adverse to risk as part of the
change process

Five elements that support management's effective attainment of organizational goals -
ANSWER-planning, organizing, directing, controlling resources, and staffing




QUESTION: Define Management - ANSWER-the process of working with and through people to
achieve organizational goals




QUESTION: Organizational Development - ANSWER-the practice of changing people and
organizations for positive growth




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QUESTION: Change Management - ANSWER-encompasses approaches used by business content
and behavioral process specialists that assist leaders in moving organizations from a present to
future state




QUESTION: Systems Theory - ANSWER-organizations are viewed as a total system of
interdependent subsystems with individual components that include people, technology, work,
and culture all of which work together to respond to external environmental changes such as
competitors, customers, or government regulations




QUESTION: Contingency theory - ANSWER-viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When one of these
dimensions is out of sync with the others, issues emerge




QUESTION: Long-Term Approach - ANSWER-focuses on lasting effects through changes in
cultural norms including interventions and alter attitudes, behaviors, processes, knowledge, and
structures




QUESTION: Top-down approach - ANSWER-seeks to gain top management commitment and
involvement in order to significantly affect intended changes. Implemented throughout the
organization.




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QUESTION: Collaborative approach (pg 12) - ANSWER-involving professionals who are affected
by changes and who support the changes to the organization




QUESTION: Analytical Approach - ANSWER-examines data, diagnoses present problems, and
motivates change to resolve issues. Accurate diagnostic skills are a core competency of OD
change agents




QUESTION: Facilitation approach - ANSWER-uses skilled dialogue and discussion, listening,
feedback when assisting professionals to identify weaknesses and strengths of the organization:
planning for change; managing the change process; and implementing, coaching, and problem
solving during the change




QUESTION: Design approach - ANSWER-helps leaders and managers to develop meaningful
work climates where organizational members can accomplish their goals in a healthy way




QUESTION: What constitutes an internal change? - ANSWER-Changes to an organizations
operating system




QUESTION: A formal subsystem consists of: (8 terms) - ANSWER-leadership, strategy,
management, goals, marketing, operations, technology, and structure




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QUESTION: Type 1 error - ANSWER-happens when the environment is actually stable, but the
leaders and mangers perceive it as turbulent and proceed to take unneeded actions to respond
QUESTION: Type 2 error - ANSWER-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the necessary
actions thus threatening the survival of the organization




QUESTION: Developmental change - ANSWER-involves an improvement of what already exists




QUESTION: Transitional change - ANSWER-consists of an implementation to achieve a known
desired state that is different from the existing one. Ex. Installing a new technology system




QUESTION: Transformational change - ANSWER-involves the emergence of a new, unknown
state for the organization. Ex. Changing the entire structure and culture of an organization




QUESTION: Dunphy and Stace's Model four levels of change: Level 1 - ANSWER-Fine-Tuning-
This type of change involves an ongoing process of matching and fitting an organization's
strategy, structure, and processes with the environment. Ex. Commitment to the organization's
mission and departments




QUESTION: Dunphy and Stace's Model four levels of change: Level 2 - ANSWER-Incremental
Adjustment: Incremental adjustments are predictable changes that evolve slowly and




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