PGA PGM Level 3 30 Full Study Guide
questions with complete solutions
Recommended guideline a manager should use if an employee's performance differs
c c c c c c c c c c
from the expected? - answer-Address and find mutual agreement
c c c c c c c c c
How should resources be allocated to avoid overwhelming a performer? - answer-Make
c c c c c c c c c c c
them aware of what is available
c c c c c c
What should a manager do when a performer has difficulty recognizing when to act on a
c c c c c c c c c c c c c c c
specific task? - answer-Take a specific direction
c c c c c c c
A team member sets the holes correctly and is assigned this task routinely. What is the
c c c c c c c c c c c c c c c
result of this? - answer-Reinforced the desired outcome
c c c c c c c c
How should the GM use significant work when telling the merchandiser to spot audit due
c c c c c c c c c c c c c c
to shrinkage? - answer-Explain feedback and consequences
c c c c c c c
How can managers communicate that they want to work with the performer to ensure
c c c c c c c c c c c c c
success? - answer-Feedback is clear
c c c c c
What guidelines apply when a manager uses the supporting strategy? - answer-Capable
c c c c c c c c c c c
and motivated
c c
What guideline is used with the convincing strategy because the employee is resistant? -
c c c c c c c c c c c c c
answer-Help overcome resistance and give resources to do the job
c c c c c c c c c c
What strategy is used by the head pro when requested solutions by his assistant? -
c c c c c c c c c c c c c c
answer-Supporting
c
What strategy is used with employees who are experienced but unwilling? - answer-
c c c c c c c c c c c c
Involving
What action increases the chances of finding a solution that satisfies all parties? -
c c c c c c c c c c c c c
answer-Address the problem early
c c c c
During joint problem solving, why is it important to state the problem in relation to the
c c c c c c c c c c c c c c c
expectations? - answer-To avoid blame
c c c c c
, What manager behavior is appropriate during termination? - answer-Considerate, clear,
c c c c c c c c c
decisive
c
F&B uses internal control to keep the operation functioning smoothly; what are the
c c c c c c c c c c c c
characteristics? - answer-Measure, evaluate, act
c c c c c
What is food cost control? - answer-Management and procedures to regulate costs
c c c c c c c c c c c
What is the most important consideration when forecasting number of staff and
c c c c c c c c c c c
scheduling? - answer-Provide the service, minimal payroll
c c c c c c c
Which condition enhances the benefits of mental practice? - answer-Cognitive
c c c c c c c c c
hypothesis
c
What is an effective means to help a beginner use motor imagery to improve? - answer-
c c c c c c c c c c c c c c c
Combine with physical performance
c c c
What optimizes performance when combining mental and physical practice? - answer-
c c c c c c c c c c
Recall past shots, execute prior memory
c c c c c
What conditions lead to greater learning transfer? - answer-Same/similar conditions
c c c c c c c c c
What approach is recommended to optimize learning transfer of a golf skill? - answer-
c c c c c c c c c c c c c
Transfer skill at similar level in transfer learning
c c c c c c c
What are two major ways to structure swing change movements through rehearsal? -
c c c c c c c c c c c c
answer-Skills practice and transfer practice
c c c c c
What should a coach do when a student gets mad a swing change does not work? -
c c c c c c c c c c c c c c c c
answer-Accept blame, remind them they agreed to it
c c c c c c c c
What step in pre shot routine is helpful to a player who wants to trust their swing? -
c c c c c c c c c c c c c c c c c
answer-Positive self-talk
c c
What are the benefits of an effective pre shot routine? - answer-Stay in the present,
c c c c c c c c c c c c c c
prepare, manage emotions
c c c
What is recommended immediately after a poor shot is hit? - answer-Identify the flaw
c c c c c c c c c c c c c
What pre shot routine problem could cause a poor shot outcome? - answer-Lie,
c c c c c c c c c c c c
distance, club
c c
How should players use the post shot routine to achieve focus on playing the game? -
c c c c c c c c c c c c c c c
answer-Accept it, ask why
c c c c
questions with complete solutions
Recommended guideline a manager should use if an employee's performance differs
c c c c c c c c c c
from the expected? - answer-Address and find mutual agreement
c c c c c c c c c
How should resources be allocated to avoid overwhelming a performer? - answer-Make
c c c c c c c c c c c
them aware of what is available
c c c c c c
What should a manager do when a performer has difficulty recognizing when to act on a
c c c c c c c c c c c c c c c
specific task? - answer-Take a specific direction
c c c c c c c
A team member sets the holes correctly and is assigned this task routinely. What is the
c c c c c c c c c c c c c c c
result of this? - answer-Reinforced the desired outcome
c c c c c c c c
How should the GM use significant work when telling the merchandiser to spot audit due
c c c c c c c c c c c c c c
to shrinkage? - answer-Explain feedback and consequences
c c c c c c c
How can managers communicate that they want to work with the performer to ensure
c c c c c c c c c c c c c
success? - answer-Feedback is clear
c c c c c
What guidelines apply when a manager uses the supporting strategy? - answer-Capable
c c c c c c c c c c c
and motivated
c c
What guideline is used with the convincing strategy because the employee is resistant? -
c c c c c c c c c c c c c
answer-Help overcome resistance and give resources to do the job
c c c c c c c c c c
What strategy is used by the head pro when requested solutions by his assistant? -
c c c c c c c c c c c c c c
answer-Supporting
c
What strategy is used with employees who are experienced but unwilling? - answer-
c c c c c c c c c c c c
Involving
What action increases the chances of finding a solution that satisfies all parties? -
c c c c c c c c c c c c c
answer-Address the problem early
c c c c
During joint problem solving, why is it important to state the problem in relation to the
c c c c c c c c c c c c c c c
expectations? - answer-To avoid blame
c c c c c
, What manager behavior is appropriate during termination? - answer-Considerate, clear,
c c c c c c c c c
decisive
c
F&B uses internal control to keep the operation functioning smoothly; what are the
c c c c c c c c c c c c
characteristics? - answer-Measure, evaluate, act
c c c c c
What is food cost control? - answer-Management and procedures to regulate costs
c c c c c c c c c c c
What is the most important consideration when forecasting number of staff and
c c c c c c c c c c c
scheduling? - answer-Provide the service, minimal payroll
c c c c c c c
Which condition enhances the benefits of mental practice? - answer-Cognitive
c c c c c c c c c
hypothesis
c
What is an effective means to help a beginner use motor imagery to improve? - answer-
c c c c c c c c c c c c c c c
Combine with physical performance
c c c
What optimizes performance when combining mental and physical practice? - answer-
c c c c c c c c c c
Recall past shots, execute prior memory
c c c c c
What conditions lead to greater learning transfer? - answer-Same/similar conditions
c c c c c c c c c
What approach is recommended to optimize learning transfer of a golf skill? - answer-
c c c c c c c c c c c c c
Transfer skill at similar level in transfer learning
c c c c c c c
What are two major ways to structure swing change movements through rehearsal? -
c c c c c c c c c c c c
answer-Skills practice and transfer practice
c c c c c
What should a coach do when a student gets mad a swing change does not work? -
c c c c c c c c c c c c c c c c
answer-Accept blame, remind them they agreed to it
c c c c c c c c
What step in pre shot routine is helpful to a player who wants to trust their swing? -
c c c c c c c c c c c c c c c c c
answer-Positive self-talk
c c
What are the benefits of an effective pre shot routine? - answer-Stay in the present,
c c c c c c c c c c c c c c
prepare, manage emotions
c c c
What is recommended immediately after a poor shot is hit? - answer-Identify the flaw
c c c c c c c c c c c c c
What pre shot routine problem could cause a poor shot outcome? - answer-Lie,
c c c c c c c c c c c c
distance, club
c c
How should players use the post shot routine to achieve focus on playing the game? -
c c c c c c c c c c c c c c c
answer-Accept it, ask why
c c c c
