COM-EX004: The Ultimate Communication
Mastery Guide — Unlock the Secrets of Verbal,
Nonverbal, and Active Listening Skills for Effective
Human Connection
What is the first step in communication planning? - Determine the purpose of the
message
During active listening, "attending" is the process of: - Focusing on the information you've
received.
During active listening, "understanding" is the process of: - Interpreting the meaning of the
communication.
What is the fifth and last step in communication planning? - Outline the communication for
delivery
Why is understanding communication important? - It helps to avoid friction between
people
During active listening, "receiving" is the process of: - Taking in all of the information about the
communication.
What is the second step in communication planning? - Identify the audience
Understanding in communication is achieved when: - All of the involved parties agree on the
shared meaning of a message.
During active listening, "recalling" is the process of: - Restating the information you have
received.
Feedback is: - Both verbal and nonverbal cues
What is the third step in communication planning? - Clarify objectives
What is the fourth step in communication planning? - Determine the best channel of
communication
indicates how a person is dealing with a situation. - blinking
affects the acceptability of proxemics - cultural expectations
Mastery Guide — Unlock the Secrets of Verbal,
Nonverbal, and Active Listening Skills for Effective
Human Connection
What is the first step in communication planning? - Determine the purpose of the
message
During active listening, "attending" is the process of: - Focusing on the information you've
received.
During active listening, "understanding" is the process of: - Interpreting the meaning of the
communication.
What is the fifth and last step in communication planning? - Outline the communication for
delivery
Why is understanding communication important? - It helps to avoid friction between
people
During active listening, "receiving" is the process of: - Taking in all of the information about the
communication.
What is the second step in communication planning? - Identify the audience
Understanding in communication is achieved when: - All of the involved parties agree on the
shared meaning of a message.
During active listening, "recalling" is the process of: - Restating the information you have
received.
Feedback is: - Both verbal and nonverbal cues
What is the third step in communication planning? - Clarify objectives
What is the fourth step in communication planning? - Determine the best channel of
communication
indicates how a person is dealing with a situation. - blinking
affects the acceptability of proxemics - cultural expectations
