SSDA Academy Exam Questions and
Answers37
Risk of Exposure - ANSWERS --identity theft
-fraud
-chargebacks
-duplicate
-inspect 2xday at diff times
-Daily Payment Device Inspection (DPDI)
Process Open Loop Gift Cards - ANSWERS --prepaid, American
-processed by merchant if accepted
-terrorsits use
payment options - ANSWERS --cash
-credit/debit
-check
-treasury check
-travelers check
-cash postal money order
-EFT payment record(electric funds transfer)
Bank Secrecy Act - ANSWERS --BSA
-fines start at 50,000/day
-federal regulation to prevent financial crimes, money laundering, terrorist financing
,-USPS must comply w/ anti money laundering provisions with USA patriot Act
Your Responsibility - ANSWERS -must collect/report any transactions over 3000 or cashing over
10000
PS Form 8105-A Funds Transaction report
supsicious transaction - ANSWERS --structuring (staying under 3000 constantly)
-dont let vetoer know when you do PS Form 8105-B
What are retail customer experience workers looking for - ANSWERS -1.Courtesy, uniform
2.AGIST
3.HAZMAT
4.WTIL
5.POS Survey
6.Exterior Appear
7.Interior Appear
Who is the core of the business? - ANSWERS -customers
Size and Scope - ANSWERS --self supporting(no tax dollars)
-postage is funding
-31,324 retail locations
-48% of worlds mail volume
We deliver to how many addresses? - ANSWERS -160 or 158.6 million
,What's a customer centric environment? - ANSWERS --customer driven
-maintain lobby
-appearance
What is at the retail counter? - ANSWERS --posters
-Retail Service System (RSS)
-Ready Post mural
-EPS display
-SSK
What is considered unacceptable? - ANSWERS --theft
-damage/destruction
-delay mail
Benefits of protecting the mail? - ANSWERS --maintain trust
-customer satisfaction and retention
USPIS - ANSWERS --US Postal Inspection Service
-investigate postal offenses and civil matters
-empowered by Congress
-primary/federal law enforcement
-report to inspectors
OIG - ANSWERS --Office of Inspector General
-independent audits
-detect fraud, waste, misconduct
, Brand - ANSWERS -a name, term, symbol, design, or combination thereof that identifies a
seller's products and differentiates them from competitors' products
6 Retail Moments That Matter - ANSWERS -1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean and pristine
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
Functional Purpose - ANSWERS --sale and customer support services
-maintain pleasant/effective public relations
Relatability - ANSWERS --provide options
-customers want value
-dont assume they want cheap
-educate on options
Two type of communication - ANSWERS -verbal and nonverbal
Active Listening - ANSWERS --clarifying and repeating info
-actively attending(SOLER)/clarifying
SOLER - ANSWERS -S quarely facing person
O pen posture
Answers37
Risk of Exposure - ANSWERS --identity theft
-fraud
-chargebacks
-duplicate
-inspect 2xday at diff times
-Daily Payment Device Inspection (DPDI)
Process Open Loop Gift Cards - ANSWERS --prepaid, American
-processed by merchant if accepted
-terrorsits use
payment options - ANSWERS --cash
-credit/debit
-check
-treasury check
-travelers check
-cash postal money order
-EFT payment record(electric funds transfer)
Bank Secrecy Act - ANSWERS --BSA
-fines start at 50,000/day
-federal regulation to prevent financial crimes, money laundering, terrorist financing
,-USPS must comply w/ anti money laundering provisions with USA patriot Act
Your Responsibility - ANSWERS -must collect/report any transactions over 3000 or cashing over
10000
PS Form 8105-A Funds Transaction report
supsicious transaction - ANSWERS --structuring (staying under 3000 constantly)
-dont let vetoer know when you do PS Form 8105-B
What are retail customer experience workers looking for - ANSWERS -1.Courtesy, uniform
2.AGIST
3.HAZMAT
4.WTIL
5.POS Survey
6.Exterior Appear
7.Interior Appear
Who is the core of the business? - ANSWERS -customers
Size and Scope - ANSWERS --self supporting(no tax dollars)
-postage is funding
-31,324 retail locations
-48% of worlds mail volume
We deliver to how many addresses? - ANSWERS -160 or 158.6 million
,What's a customer centric environment? - ANSWERS --customer driven
-maintain lobby
-appearance
What is at the retail counter? - ANSWERS --posters
-Retail Service System (RSS)
-Ready Post mural
-EPS display
-SSK
What is considered unacceptable? - ANSWERS --theft
-damage/destruction
-delay mail
Benefits of protecting the mail? - ANSWERS --maintain trust
-customer satisfaction and retention
USPIS - ANSWERS --US Postal Inspection Service
-investigate postal offenses and civil matters
-empowered by Congress
-primary/federal law enforcement
-report to inspectors
OIG - ANSWERS --Office of Inspector General
-independent audits
-detect fraud, waste, misconduct
, Brand - ANSWERS -a name, term, symbol, design, or combination thereof that identifies a
seller's products and differentiates them from competitors' products
6 Retail Moments That Matter - ANSWERS -1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean and pristine
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
Functional Purpose - ANSWERS --sale and customer support services
-maintain pleasant/effective public relations
Relatability - ANSWERS --provide options
-customers want value
-dont assume they want cheap
-educate on options
Two type of communication - ANSWERS -verbal and nonverbal
Active Listening - ANSWERS --clarifying and repeating info
-actively attending(SOLER)/clarifying
SOLER - ANSWERS -S quarely facing person
O pen posture
